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I have been with them for 5 years or more till last week... I have only had Statefarm since 2009 but with my recent experience with them; just asking why my insurance rate went up from $90 to $136 without any explanation and when I called myself for the "why's" i received no definitive response. The lady who answered me was not even empathetic of my situation and called me a meany. When I tried calling my policy manager, she did not respond either so I guess when you have had an accident, they no longer consider you as a "valued customer" this was my first ticket and accident since 2016! So I called another insurance company and they gave me a comprehensive with collision insurance for less than what my Statefarm agent was collecting for only LIABILITY and road assistance. Some situations are a blessing in disguise... I never wanted to leave Statefarm after all these years till today. Mr. Phelps is a kind man, what happened to the other staff?
Réponse de Ken Phelps- State Farm Insurance Agent entreprise4 May 2026
We're sorry to see you go and appreciate you sharing your feedback. We always strive to provide the best service possible. Please note that the rates are determined by State Farm corporate and are outside of our office's control. If there's anything we can still assist you with, we are always here to help.
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PG
Pizza GuyLocal Guide
20 Apr 2022
They never even bothered to contact me back to start my new policy. I wasted over an hour with an agent at their Fairmont location providing them with details. With two new vehicles I needed full coverage. They were very unprofessional. They left me feeling like I was not good enough for them profiled. I don’t know what to think about the other reviews a big portion of the reviews look like they were written by one person? I highly recommend State Farm location on Spencer Highway.
Réponse de Ken Phelps- State Farm Insurance Agent entreprise4 Oct 2022
We’re so sorry to hear this. We’d love to get your name and talk to you about it. If you’d like, please call Ken at 281-998-5000. Otherwise, please accept our sincere apology as this is never the way we intend to do business with our customers. Thank you!
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