Pretty upset! I called them on Tuesday, January 11, 2022 at 9:57 a.m. to schedule an appointment for a dressing change. I asked if they had anything on Wednesday and the lady on the phone said their next available appointment was 9:30 on Friday, January 14, 2022. I told her that would be perfect. I noticed that my appointment was gone on my, my chart so I got up this morning and called. This lady on the phone told me that they had me scheduled down for 9:30 a.m. for Tuesday. The same day I called at 9:57 a.m. how is that possible.. I called at 9:57 and you schedule me at 9:30. So now they have no more availability today and they told me I could go down to the main center in Houston even though it was their mistake. Mind you their building is 5 minutes from my house. The Houston building is 40 minutes from my house. Work better on scheduling!!!
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Monica lunaLocal Guide
15 Jul 2019
I thought when relocating to a larger, newer facility they would improve there wait time in the ATC area. Apparently not, the wait times are absolutely ridiculous even if you have an appointment and arrive early. For some reason they are unable to improve in this area. A cancer patient did not ask for this illness and the smallest things that can make the process of fighting the disease better is greatly appreciated. MD Anderson League City come up with something already, your two plus hour wait times are getting very annoying.
Réponse de MD Anderson International Assessment Center entreprise4 Oct 2019
We understand you are frustrated, Monica. Please send us an email with the patient's name, date of birth, and any additional details to [email protected] so we can address your concerns. Thank you.
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