Ron Carter Chrysler Dodge Jeep Ram in Alvin

NV

Nikki Van Hook

30 May 2026

My experience with this service department was extremely frustrating, and unfortunately I will not be returning.

I brought my Jeep in because I was experiencing an issue with my right front tire rubbing against the wheel well and asked if someone could take a look. Despite clearly explaining that the problem was with the right front tire, the service staff initially inspected the left front tire and told me there was plenty of clearance and they didn’t know what I was referring to. Only after I corrected them did they look at the correct tire.

Without performing any meaningful inspection, I was told the issue was simply because my tires were too large and my Jeep didn’t have enough lift. This explanation didn’t make sense given that I had been driving with these tires for nearly four months without any rubbing issues whatsoever.

What was even more disappointing was the way the situation was handled. Rather than investigating possible causes such as alignment, suspension components, or any recent changes that could have contributed to the problem, the service advisor immediately made assumptions. One team member proceeded to explain that vehicles “flex” over bumps and that the suspension is designed to make the ride more comfortable. The explanation felt unnecessarily condescending, as though he was talking down to me instead of addressing my concern professionally.

At no point did anyone offer to check the alignment, inspect the suspension, or perform any additional diagnostics. Instead, I was essentially told that this was something I would just need to be careful with.

I came in looking for assistance diagnosing a new issue and left feeling dismissed, unheard, and no closer to understanding the actual cause of the problem. Based on this experience, I would not recommend this service department.

S2

Shadowfoot 21

23 May 2026

The service was VERY efficient. Took my Jeep in at about 4:30 pm for a diagnostic test. I was told it would be 24-48 hours before they would be able to get back to me. They called, and texted, the results of the test the following morning. I needed a new fuel injector for the #5 cylinder. I told them to go ahead with the work and I was able to pick it up that very afternoon. Drew did a great job of explaining everything to me and a great job of communicating with me throughout. Mechanical work is pricey but at least they made it quick and easy.

KH

Khloe Local Guide

7 May 2026

I went around 2:30pm on Saturday April 30th to trade in my car, I had very specific things I was looking for in a car and I explained that all to Blayze (salesman) when I walked in. I test drove a jeep first, I felt it was too small so I continued to test drive other cars. In between test driving cars, there was an employee who walked by blowing vape smoke all around my TWO YEAR OLD daughter. I said to Blayze “yall vape in here..?” In clear annoyance and he said “vape?” I said “yes. Vape.” He said “oh yeah go ahead” I said “no, I’m concerned about the fact an employee just walked by blowing vape around with my daughter here with me” he smirked and said “yeah well sorry about that” clearly finding amusement in it. After the second car I test drove, Blayze had an obviously attitude about it. I think it was the third car I test drove that reeked SUPER badly of cigarettes and had tar everywhere that I could pick off easily with my finger nail- obviously the vehicle was NOT detailed properly and I’ll also include that every single car I test drive was quite dirty and clearly not detailed very well. Blayze gave me an annoyed wide eyed look when I complained about the cleanliness & smell of the car and told me he couldn’t send it back to detail because “they already ozoned it” okay well they didn’t clean it thoroughly, so obviously the smell isn’t going to go away if it isn’t properly cleaned first. He progressively gets more and more rude the whole time I’m there, and ends up making a comment with an annoyed tone that “maybe I needed to go look somewhere else or come back another time.” He ends up trying to show me cars way over my budget and when I firmly say no due to price/previous accidents/year he says “well but it has-“ and I had to tell him multiple times no. I understand that’s sales, but come on. I went to change my daughter’s diaper and he made a snide comment to my parents that I was being very picky… it’s a $20,000+ purchase.. be for real. Obviously I’m going to be picky- as ANYONE should be. Well we end up leaving to go eat and I realize how annoyed I am MOSTLY about just the vaping alone because people continued to blow vape around my daughter the entire time. I called Savannah (sales manager) earlier this week to talk to her directly about my issues and inform her I had gotten my car that same day from a different dealership (Big Star, for anyone who’s curious. They were great and I highly recommend them), she acted so surprised by their actions and said it would be the first thing she handled when we got off the phone, yet Blayze just called me to try and sell me a car and when I asked him if Savannah spoke to him she said no. I’m very displeased. To act so shocked and disappointed about the experience I had and promise to deal with it then do NOTHING is so ridiculous as a manager. The entire time I was there Blayze was rude and unprofessional, the other employees were unprofessional- and a few leaning on my parents truck outside- and then between vaping throughout the office around my toddler (despite me complaining) and the lies and everything I wouldn’t recommend my worst enemy here. I’m sure there are things I’m forgetting, but that’s the gist. Don’t waste your time here.

DR

DR3AUX300

23 Mar 2026

I took my car in for a service after missing my appointment and they still squeezed me in. They provided excellent service to my vehicle and all my needs were exceeded with the precision I needed. Thank you to the service department and the technicians at Ron Carter CDJR! Definitely will be coming back for future service needs.

FT

Francesca Trombatore

8 Mar 2026

I had a great experience at Ron Carter Chrysler Jeep Dodge Ram working with Beel. He made the entire process seamless from start to finish. He was honest, helpful, and never made me feel pressured at any point. Buying a car can sometimes be stressful, but Beel made it easy and straightforward. I really appreciated his transparency and professionalism. If you’re looking for a smooth car buying experience, I highly recommend asking for Beel!

IL

Infinite Landscape LLC

20 Feb 2026

Let me start off by saying, I am the LAST person on this planet to trust someone I do not know, to work on my vehicle. ESPECIALLY when I not only recently "brand jumped" I also went from gas do diesel. Two things I swore I would never do. Unfortunately the first 2 dealers service departments I took the truck to for simple oil changes (and all that entails) really rubbed me wrong. Then we decided to give Ron Carter a try. Please note, they won me over with the very first interaction we had. Again, just a simple oil change and I realized I was in good hands. Everyone in the Dodge service department is friendly, smiling, welcoming, and warm. One of the first service departments I have ever walked into that I didn't feel I was unwelcome. However, Drew "Mr. Good Morning" specifically has been nothing short of incredible. Not to take from anyone else in that department. He's just the poor soul that had the heavy task of earning a very stubborn woman's trust.

BH

Benita Harvey

9 Jan 2026

I recently purchased a GMC Yukon from Ron Carter dealership! My experience was above my expectations! Thanks to Viviana Diaz! She was very friendly as well knowledge! She was willing to assist me, even on her day off! Thanks again for everything!

PS

Phoebe Shaffer

8 Jan 2026

I have absolutely nothing negative to say about Ron Carter CJDR. Their knowledge, service and attention to an incredible experience made buying my dream car a breeze. I enjoyed every minute of it and can’t thank them enough for getting me into the Jeep of my dreams! Bill was an incredibly thoughtful salesman and his team made my girls and I feel right at home during the entire process. I’d leave 10 stars if I could!

HA

Hawks

25 Nov 2025

Management and sales are on point. Our salesman Beel, made sure we got the exact vehicle we wanted. Management made sure we got every discount and incentive available for the vehicle. Special Thanks to the GM for making us his priority.

FO

Franklin Onyenuforo Local Guide

7 Jul 2025

This is the worst used car dealership ever. I bought a 2020 ford expedition over $32,000. Drove of the lot. The whole car broke down, the trunk doesn’t open. I told Blake and Mike about the issues if they car, Blake said he ordered the parts, but in reality he never did. I brought the car for repairs or change in for another car. Mind you, I’ve only used this car for less than 24hrs with all these issues, and Check engine light. Only for them to tell me to trade it in for another car and be on a negative of almost $19,000.
I said no, they should fix the car. It’s over a month now, yet no body has called me back to let me know when they will be able to have a loaner car to give me, or an appointment to fix my car. Mind you, I paid over $4000 in extended warranty. This is the last time I will ever buy car at a ford dealership. They never have time to fix your car. Sometimes you have to wait for over 2 months to get a part. Like seriously all the lights in my car came on as soon as I drove out the lot. And they telling me they can’t do anything to help me. Even their new Manager that started last month. Can’t find a solution for me. Is exactly 1 month I bought a $32,000 car and it’s still parked in my Garage.
Thank you Ron Carter for winning the award for the worst used car dealership in the whole of Texas.