Bristol Chambers
27 Sep 2017
This place is a rip off !! My car was repoed for owing 400$ which was a month late due to me being in jail for reasons beyond my control. I have always paid my notes in a timely manner which I had been doing for the past 4 months. When I got out ( 2days prior to repo) I called & spoke to the receptionist & informed her of my situation. She said that she had sent me emails & called my cell phone (of course I didn't get them in jail) Now had they tried calling ANY of the numbers I had on file as contacts then they could have informed them of my situation & could have informed me as well. I was in jail for lil over a month but to my knowledge thought that the 2 PAYMENTS was automatically drafted from my account which I later found out was not. The receptionist then proceeds to tell me that I would have to pay the FULL AMOUNT left owing on the car (10,000$) in order to regain possession of it. I then asked to speak to the owner to explain my situation & try to work out a more reasonable solution. She then informed me that he was out of state for a month & I had 10 days to return the key or I couldn't get my belongings out of the vehicle. I returned with the key & my belongings had been placed in a trash bag to pick up automatically assuming I would be giving up ownership of the vehicle. Mind u I had an iPhone that was destroyed due to tire cleaner wasting on it. When I spoke to her on the phone & when I went into the office I asked that the manager return my calls as soon as he returned in which 2 1/2 months later I'm STILL waiting on that call ! I understand I am at fault for the payments not being made but surely if he had any ounce of dignity he would have ATLEAST returned my call ! I had NO PROBLEM with making payments this was jus an unforeseen event I had no control over (which charges were later dropped) ! Guess he'd rather have the vehicle back along with my down payment & bi weekly payments over 6,000$ instead of giving me a chance to prove myself as I had been doing in the past !
