Service Department at Texan GMC Buick

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Raul Alaniz

4 Sep 2026

I went just to change my tire because it had a ball on it. The service manager. Nice guy and all had said he could get my chrome rims refinished because they had a few scuffs on them. I really was not looking to refinish them but he said the turnaround time would only take a couple of days. The people that worked on my truck grinded down my rims and then they did not want to rechrome my rims after they were the ones that grinded them down and instead put chrome paint because if I wanted them back chrome they wanted me to pay out of pocket because they said my full coverage insurance didn’t cover that. To top it off instead of it only taking a few days it took 2 weeks for them to paint the rims back, when I went to pick the truck up the rims were not painted good. The paint looked all bubbled up like if they just recoated the rims instead of sanding it down to paint them correctly. I told them I wanted it redone and when the rims came back again they looked the same but by this time it had already been 3 weeks since I last had my truck so it was clear to me they weren’t going to do the job right so I took the truck as is because they did a horrible job. To top that off every time I called to try to check on my truck or to get an update it was impossible to get a hold of the service manager. If I would of knew it was going to be that much of a head ache I would of left the rims as is and took care of it later on with a better company to repair them. I’m going to get rid of the Full coverage insurance because there’s no point to having it if they couldn’t ever cover chroming my rims back out which is a part of the package of how I bought the truck. It just devalued the whole truck with that ugly chrome painting they did. I do not recommend getting service there ever again.

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Barry

6 Aug 2026

Got my 1st oil change and tire rotation on my GMC Terraine and was very pleased with the service. They even washed my car. Easy to make an appointment. They have a comfortable waiting area with an excellent coffee machine for customers.

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Emily Zugar

6 Aug 2026

It was fast and easy. Much better than I expected. Erika was an awesome rep!

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Miriam M.

21 Jul 2026

Great service, so fast and professional. Rodrigo was the advisor for hat helped me and was so helpful and knowledgeable, gave me more information about future incoming maintenance for my vehicle.

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William Patterson

31 May 2026

The staff at the dealership was great and tried their best but my problem was not fixed. My brand new outrageously expensive truck is having problems with not connecting to Android Auto, the seat won't go to the correct position regularly and Android auto dropping out often. Android auto is used for GPS/maps/directions, music and phone. All of these things are used every time the truck is used. I feel certain the technician did everything possible to find the issue and the other staff were great. I believe the problem is in the truck and there is no way to diagnose or fix it. I am so sorry I bought this truck just because of this problem. I traded in a 2021 truck of the same make and model where the electronics just stopped working and left me stuck in heavy traffic at a stop light. The truck did finally start up and I was able to drive it to the dealership where they were unable to find any problem. I believe there is a problem with the electronics on this truck line and should be looked at by people at a higher level than the local dealership.

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Alexandre Brousse Local Guide

27 May 2026

Been coming here for years, primarily because it's a convenient location for me. In all honesty though, the service department as a whole is really in need of improvement. For starters, you can barely navigate your vehicle through the parking lot to get there because space is lacking and there are so many other vehicles in the way. It's overly cluttered. Accessing the office is also not ideal and the space is very cramped. All in all it's just not a well thought out design and is certainly lacking compared to other service centers I've been to.

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Latoya Jones

19 May 2026

I had my car towed, because it would not start. The service provider was awesome with communicating things with me. The techs did an excellent job at servicing my vehicle. I’ve started my car just fine since getting it back and it rides even better. Thank you guys for great customer service. I would definitely recommend Texan GMC Buick if you’re needing any services done.

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Robert English

22 Apr 2026

I took my truck to Texan GMC for a diagnostics. It turns out I had a bad wheel bearing and a faulty sensor The service writer that handled my claim was atrocious and highly unskilled at his job And it was evident that money was his driving factor as me as a client My truck was there so long that the battery went dead. And he insisted on charging me almost $500 for a new battery The battery was not having any issues. It was five years old. This is when I asked to talk to management And they sprung into Action showing me they really care and valued me as a client They had explained to me that this is not traditionally how they do business. As they did not pay for the entire amount of my battery, but 1/2 And fixed another issue that they had overlooked previous a year earlier At the end of this day, Texas Buick GMC showed me that they put the client first I will continue to do business But never work again with Victor as my service writer.

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Paulette Johnson

16 Apr 2026

This was my first visit at Texas. I bought my car in for an air bag recall. I had to bring it back two days in a row because you had to order the part. I initially did not understand why service could not identify earlier on day 1 that the part was not in stock, but the service rep stated they have to look at the airbag to obtain the part number.

The manager was great once I came back to pick up my car. He took extra steps to convince me that my steering wheel was indeed on correctly.

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Leon Bland Jr

8 Apr 2026

My vehicle was giving me a "Battery System" error which had me worried I might need more than a replacement battery. Silvia got me checked in with a quote for a new battery and a promise to update me once the battery was replaced if there were other issues connected with my error message. Sylvia had me dropped off at work via car service. A few hours later, my battery was replaced and Sylvia informed me that my vehicle could be dropped off to me. I was elated. I paid my bill online a my vehicle was delivered that afternoon.