Westside Lexus Service Center

PV

Pam Virgadamo Local Guide

6 Mar 2026

We brought in our RX350 and IS350 both for general inspections and to have any necessary repairs performed. Our service advisor was Taylor, and we were very pleased with our experience. He was very knowledgeable and patient. He explained the concerns found by the technicians, but was not pushy and let us decide which repairs to have done, which I greatly appreciated. We will definitely be bringing our cars back to Westside and Taylor in the future.

SM

Stephen Mosely

6 Feb 2026

Took my little cream puff (2002 Lexus Sc-430/35,000 miles) in to replace two "6x9" door speakers, replace an antenna mast and replace a battery clamp. Going in, I knew it was going to be a long day.
All said and done, I rate my experience an A+. After driving over two hours to make my appointment for 9:00 am and leaving at 5:00 pm, the folks at Westside Lexus on Katy Freeway was a pleasure to work with. From the drive-up service reps to the ladies at the check-in/check-out service desk, I was well treated and felt special. Big shout-out to everyone in all departments for seemingly a total team effort. Special shout-out to my new friend Chris Nemoto - Service Consultant. Would have been a nightmare without his kindness and professionalism.
WESTSIDE LEXUS 12000 Katy Freeway is the place to go!

Thanks guys;
Stephen Mosely - C.O.O. at KSAP-96.9 FM
"The Breeze Radio" in Port Arthur, Texas

PW

Pat Wright

5 Feb 2026

I've owned Lexus ES 350s for years. Before today, when my car would need service, I would request a loaner car, which is a great help.

However, today I chose to wait at the Westside Lexus Service Center and use the time there to work (on my laptop). What a wonderful experience!

At first, I sat in a comfortable chair in one part of the *huge* waiting area. Kiersten, who had helped me with the service order, approached and suggested I'd be more comfortable in one of their "quiet areas." Great! She walked me over to a nearby area I'd never ventured into. There, I had my own mini-office: a small round table and 2 chairs in an enclosed space. Perfect for my needs. So, I was able to work away, without interruption.

A while later, I remembered I had to take some pills but had forgotten to bring a bottle of water. A young woman (obviously an employee) passed by my mini office. I flagged her down, asked where I could find some water, and she brought me a bottle. Service!

Shortly after, I grabbed my belongings, used the immaculate ladies' room, and stopped by the coffee area. The coffee from their machines, was very good.

Then (an hour after my appointment), I was notified that my car was ready! After paying for the service, I was walked out to my car.

How can any dealer compete with such great service! I've been using Westside Lexus for years, and I'll continue to do so. And, maybe next time, rather than requesting a loaner car, I'll just stay at the Service Center again and do my work until my car is ready. That means only one trip up and down the Katy Freeway--and a comfortable, quiet place to take care of business.

I must add that Kiersten was extremely helpful and professional. I highly recommend her.

MB

Michelle Barron

19 Dec 2025

Where do I begin? Well I purchased my used Lexus here and honestly feel more frustrated each time I deal with them. From the start I should have gotten the hint how sexiest they were when my salesman, Phillipe was more focused on my husband who had nothing to do with the choice of cars.

Since then, my service adviser Charles was tolerated due to who's going to turn down the cover service. He was lovely enough to tell me to drive across Houston with a flat when my tire lock disappeared and I literally couldn’t get the tire off without them breaking the lock.

Well today I stood up for myself asking for a new service advisor. She honestly wasn't much better. I had a multiple malfunctions after my 2020 rx350 broke down after pumping gas. I replaced the battery for more to go wrong. Instead of truly helping, I felt spoken down to multiple times today from the advisor. No sense of concern when spending almost a car payment on a new part and oil change. Being told oh you can get it in the morning while still there was annoying. But best part was the comment of oh thinking of a new car which I may have had they spoken to me. Instead I was able to spend at least fifteen minutes on the lot with absolutely no contact from an employee. Needless to say after today, I would highly not recommend this location.

MA

Majd Al Shaarani

12 Dec 2025

Extremely disappointing!
You can look at the reviews and see that most people complain of one or more of the following:

Poor communication
Rude/disrespectful to negligent treatment
Some cars come out of service with serious scratches and dents
Not very knowledgeable/experienced techs and you quickly lose trust in them
You have to constantly remind them of the issues you have with your cat and they still forget and usually issues are not solved

Now to write a review, one must’ve gone through a lot and maybe for a long time (3 months in my case) and maybe they’re not that bad … I guess they can change oil alright!

MS

Matt Stovall Local Guide

15 Sep 2025

I did not buy my Lexus from Westside, but I do have it serviced here. My Service Consultant Brian Corral has been excellent to work with. He has been very friendly and keeps me informed of where my car is in the process. The waiting area is comfortable and well stocked with drinks. The waiting area even has office spaces with tables if you need to work while waiting.

BS

Ben Szutu Local Guide

17 Nov 2024

Great service department, was able to schedule an appointment for the next business day. Check in area is about the size of an airport rental car return. Like they say, everything is bigger in Texas. Assigned service rep meet me in on a few minutes, wrote up the order and I was back at the waiting area. The waiting area is bright and clean, with coffee machine, clean bathroom. Plenty of seating space. Battery was replaced in about an hour and got a complementary car wash. Quick and easy, definitely a great visit.

GA

Gabriel Arguello Local Guide

18 May 2024

I just took my two LX600 for service and Tom went above and beyond not only to accommodate each of them back to back but to make sure all services went done, a couple ding repairs were fixed, butler washes and recalls were also performed and it all took less than a day each. Very happy with the vehicle, service and communication throughout the process.

DT

Dennis Tria Local Guide

26 Jul 2021

I just come in for my first services. Everyone was super nice and the waiting area was nice. When I got my vehicle back it was scratched and my wheel was chipped. I brought it up to
My service rep initially he said that he would take care of it. No issues accidents happen but then he comes back and tells me that they cannot help me since a rock chip. Judge for yourself. My advice do a walk around your vehicle with the tech to identify any damages before they take your car into the bay so you don’t have to prove to them that they caused the damages and blame it on rock chip or your driving habits. I am ocd and to a walk around my vehicle everyday and I usually do a walk around but I trusted Lexus services since I had a great buying experience.🤦🏻‍♂️

SR

Shium Rahman Local Guide

20 Dec 2016

Good and quick service. Their facility is nice too. my service tech takes care of things well. They will provide loaners if the cars needs to stay there for work.