Stephanie De Los Santos Local Guide
18 Apr 2026
Where to start… my husband had found a car online and spoke to Elena about getting a Honda Accord he wanted, we came and filled out paperwork for the vehicle. The finance team were trying to “work a deal” and I was told I was approved, Elena assured me that the Pre-Owned Vehicle would be taken care of because the rims needed work as well as the front grill. We signed the paperwork after being there for several hours. We were told to let the finance company that we had the car and they would call us to pick the car up once it was “fixed”. I ended up being told that they would not replace the front grill because they “reduced” the price of the car and it was “as is”. Later I got the call from the Finance Company and they told I had the wrong ss# and because they messed up the paperwork so they dropped the deal and I was told to come back and return the vehicle to Autonation after having the car for a couple of days. They ran my credit not only once but three times in order to work a deal out and they ended up charging me regular price not the “reduced” price for the vehicle. We were guaranteed a full tank of gas and when we came back to get it we were told the system was down and couldn’t do it. Here we are a week out and the brakes are grinding and malfunctioning. I called Elena back because it’s only been a week, and was told I didn’t have a warranty and they couldn’t fix it. I was told they would call me back and was given the run around for several days. After being frustrated my husband shows up to Autonation and was told the warranty didn’t cover brakes and we had to fix it ourselves. This is absolutely the worst car buying experience I’ve ever experienced! I was going to refer my daughter to get a BMW from Elena and since I have been getting nothing but a run around and no help I definitely will not be sending her there.
Hi Stephanie, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 305-8949 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.