BMW of Houston North

HW

Henry Webb Local Guide

29 Jun 2026

BMW of Houston North did a wonderful job. Michael Russo was my sales associate and he was fantatic through my whole process. I live in Florida and found my wifes dream car online. Mike did his best to anticipate everything that I would need to get the deal done as quickly as possible. He quickly responded to all my questions and requests. I flew in, signed the docs, and drove back to FL. It took no time at all. Thanks for your help Mike and thank you BMW of Houston North!

JA

Janie Alba

20 Jun 2026

Hands down the best dealership service experience I’ve ever had. The entire BMW team exceeded my expectations from start to finish. Everyone was professional, communicative, and genuinely cared about making sure I had a great experience. What stood out most was how personal the service felt—I never felt like just another customer. It’s rare to find a team that combines exceptional customer service with genuine care, but they absolutely did. Thank you for making the process so easy and enjoyable. I’ll definitely be back!

EG

Erika Golder Local Guide

11 Jun 2026

TJ and the whole BMW of Houston North team were amazing. They worked so hard to get the perfect car and the perfect deal for us. They have the best selection of cars and up front pricing. We would highly recommend TJ and you all!

KL

Kate Lee Local Guide

16 May 2026

My family has been nothing but loyal to this dealership for 15+ years. Recently (May 9 at 11 AM), we took our X5 to be serviced as usual, only to be met with less than satisfactory service, to put it sweetly, by a mid 30’s shorter man, I think he went by Martinez, who took over for our usual service advisor since he was busy. He was extremely rude. Not sure if he was having a bad day, but this was totally bizarre.

He refused to do an early oil change and service inspection for us since he stated neither was due yet (which we knew about, we just wanted it done before a road trip). Because he refused to help service the vehicle despite the appointment we made and showed up for, my mom asked if we could get a complimentary car wash since the car was already there, and he said, “No, you need an appointment for that, you aren’t getting service so we won’t do that.” Since he refused EVERYTHING we asked if he could help move the vehicle since the X5 is quite wide and he said, “No ma’am, I can’t do that, there’s enough space for you to do it.” Ummm, weird?

A nice younger gentleman (early 20’s maybe) that was by the car wash happily moved the X5 for us with no problem. He even offered to speak to the manager about this guy’s attitude since my mom was too embarrassed to do it herself. He definitely made up for this annoying visit, but I’m pretty pissed off about him refusing to service the vehicle and do a free car wash. I mean we are paying for the early service, so who cares? I guess he did!

I’m so upset that he wouldn’t help us that I don’t even want to drive my X5 back to Fort Hood, where there’s no BMW I trust like this to mess with my car, to pick up my husband returning from a deployment.

I would put one star, but the younger gentleman was too kind for me to do that.

JW

Jodi Willis Local Guide

2 May 2026

Great new car buying experience! From a sales team (Matthew Ting) that located an exact match of my wish list features and getting it transferred to the dealership, to negotiations/final price, and a pleasant finance team! We are very pleased with the whole process!

CC

Claudia Colbert

7 Apr 2026

Hi I had been looking for a vehicle for two weeks and had decided on Mercedes went to their dealership on 45 picked out the car I wanted and was gonna go back Monday to get the car but as I was leaving I decided to stop by BMW just to take a peak. As I started looking Natalie one of the salespersons came out. She was so friendly, so helpful even when I could’ve been a little snappy! We tested drives a few vehicles and even had her looking for a car just cause I wanted a different kind of color leather seats she never showed aggravation at all! Well by the time it was over I got the car I wanted and I’m soooo happy! I got the perfect car that I wanted. Stop by and you’ll be what I mean. BMW North surely surprised me cause I had some picked out the Mercedes car I wanted and I already had a Mercedes so they sure did change my mind 😍

KL

Keaton Lambert

6 Apr 2026

We had a great experience at BMW of Houston North buying a used 2010 Honda Accord. I found the vehicle listing online and called to see if it was still available. Mike Albright verified it was on the lot and set up a test drive for me the same day. When we arrived the car was ready to go. Mike was not pushy or heavy-handed about the sale at all. He answered all of our questions clearly. He was fully transparent with the pricing, the Carfax history, and the dealer's own inspection and maintenance report on the vehicle.

The dealership's "5 day/250 mile" return policy gave us the confidence to buy the Accord that same day. We had it independently evaluated the next day at Christian Brothers Automotive, who assured us it was a very good used car. Because of Mike's excellent service, we'd recommend anyone check out BMW of Houston North. Thanks for taking great care of us!

ES

Evelyn Sterling Local Guide

25 Mar 2026

I had an incredible experience working with Michael Russo. From start to finish, the process was seamless, transparent, and entirely stress-free.
​Michael truly listened to my needs and went above and beyond to ensure I found exactly what I was looking for without any high-pressure tactics. Their professionalism and deep product knowledge made all the difference. I couldn’t be happier with the results and highly recommend them to anyone looking for a top-notch professional!"

DC

Dawnyhell Cook Local Guide

18 Feb 2026

Five stars for Alex! He took excellent care of us while we were car shopping. He made the process easy and was very pleasant to deal with. My best friend is thrilled with her new ride—if you're looking for a new vehicle, go see Alex!" 🌟 🌟 🌟 🌟 🌟

GG

G Gmh Local Guide

15 Feb 2026

Great customer service support from Chris. He is very knowledgeable, responsive & patient with us through out this process. BMW excels in everything they do. It would be nice to see tv screens in x5, X7 suvs. They would go off the lots even faster. Forward that to your decision makers 😃