Liz Gage
27 Mar 2026
I want to start by saying that Omar was excellent. He was very professional, patient, and did everything he could to make sure I was taken care of. His customer service and attitude throughout the process were truly appreciated.
However, my overall experience purchasing the vehicle was more difficult than I expected. I purchased a 2026 BMW 5 Series with only 5,000 miles, so I assumed it would be in near-perfect condition. Unfortunately, when I brought the vehicle home, I discovered there was a nail in one of the tires, which meant I had to bring the car back and push to have the tire replaced.
In addition, I later noticed a chip in the front windshield. Because the car was delivered very late in the evening, I didn’t have the opportunity to fully inspect it at the dealership. I was also disappointed that the vehicle was not properly detailed when I received it. Even though it was technically a used vehicle, with only 5,000 miles and at the price point I paid, I expected it to be presented in much better condition.
Overall, I was disappointed with the preparation of the vehicle. However, I do want to emphasize again that Omar himself was outstanding and remained professional throughout the entire process.
While I was not completely satisfied with everything regarding the vehicle’s condition, I can live with it, and I truly do love the car. My hope is that in the future the dealership will take more care in preparing vehicles so that customers receive them in the condition they expect.
Momentum BMW
20822 Katy Freeway
Katy, TX 77449
Liz, thank you for your feedback, and I appreciate you recognizing Omar’s professionalism and effort throughout the process. I am very proud of the way he takes care of our clients. That said, I am sorry to hear about the condition and preparation of the vehicle didn’t meet your expectations you had when taking delivery. You are absolutely right that even a low mileage vehicle should be presented in excellent condition, and it sounds like we could have done a better job with the final inspection and detailing before delivery. I appreciate you bringing this to my attention, and your feedback will be shared with our team. I am glad to hear that you are enjoying your 5 series overall, and if there is anything I can do, please don’t hesitate to reach out to me directly at [email protected].