St. Luke's Health - Springwoods Village Hospital - Spring, TX

TW

Tamara Waldon Local Guide

26 Mar 2026

I am compelled to provide candid feedback regarding my recent emergency room visit to St. Luke’s Health as my experience was deeply concerning and, frankly, unacceptable.

This was not my first encounter with this facility, and regrettably, it reflects a pattern I have observed over time one in which I have consistently felt unheard and inadequately attended to. As an African-American woman, I would be remiss not to acknowledge that I have, on multiple occasions, questioned whether implicit bias may have influenced the level of attentiveness and care I received.

Despite prior reservations, I sought treatment at this location because I was experiencing significant difficulty breathing and could not safely travel farther. Given the severity of my symptoms, I made the decision to go to the nearest hospital, trusting that I would receive the urgent and thorough care my condition required.

From intake through discharge, I felt that my concerns were not fully acknowledged or meaningfully addressed. I communicated clearly what I was experiencing, yet it seemed as though my symptoms were minimized or dismissed. While some tests were conducted, I was ultimately discharged with instructions to follow up with a specialist without any clear resolution, explanation, or immediate relief of the issue that brought me in.

What is most troubling is that I continue to experience the very same symptoms today. When a patient knows their body and senses that something is wrong, that insight should be taken seriously, not overlooked. I left the facility feeling as though critical opportunities to investigate my condition more thoroughly were missed.

Additionally, I cannot ignore the possibility that insurance status or coverage may have influenced the level of care or urgency applied to my case. Whether or not that is the case, the perception alone speaks to a larger issue in patient trust and equitable treatment.

Given both my recent experience and prior encounters, I cannot, in good conscience, recommend this facility. Patients in vulnerable conditions deserve to feel heard, respected, and thoroughly cared for , none of which I consistently experienced here.

It is my sincere hope that this feedback is taken seriously and used as an opportunity for reflection and improvement in patient care, communication, and equity.

JF

Jeremy F

22 Mar 2026

Don't come here for the emergency room they charge you during your visit, send you another bill after your visit, and then a 3rd bill for a facility fee. They're just going to nickle and dime you till your either poor or dead.

SL

Serena Lara

18 Mar 2026

I was very sick in the ER and that entire team was extremely helpful to me. From the donors and nurses. It was my first time and they were excellent. I give this hospital a 3 star because one nurse in ER who wheeled me in my bed to do a scan, who was insanely rude. Hispanic little girl with black framed glasses. I had numerous nurses and doctors working with me nurse to chest pain and low oxygen levels so I didn’t know anyone’s name except for my ER doctor. She asked me questions I obviously didn’t don’t understand or know. When my leg was hanging off the bed, she roughly picked it up to throw on the hospital bed. The other nurse in the same room was so sweet and explained to me everything in the procedure. I disliked the Hispanic nurse with glasses. Also, I refused to use the toilet in my hospital room. It was old fashion and not an actual toilet bowl. The toilet in my room was attached to a corner wall and so gross. It clearly was to high for me and disgusting and reminded me of a prison bathroom that I’ve seen in old movies. I refused to use the entire bathroom in my room and walked all the way to the end of the hallway to use the cleaner and modern restroom in the guest lobby. I was in for low oxygen and chest pain and had to remove my mask to walk that way. Because of that particular reason, I would suggest not to come to this hospital. I heard Methodist opened a new giant hospital off 290 and in Cypress.

QG

Quiana Green-Summers Local Guide

8 Mar 2026

The we basically didn’t help with finding the root of my issue with the pain and swelling of my leg guessed that it was my medial meniscus just put me in a leg brace and sent me on my way, didn’t prescribe me any pain medicine just to take ibuprofen and that’s it was the worse experience i ever had sent me home in pain with my bp at 201/189. The nurse who was putting on brace didn’t know what she was doing was putting it on backwards until the person she had helping told her she was doing it wrong. Dr bearly saw me just kept sticking me in rooms alone with no one bearly checking on me this morning is one of the worst hospitals I have ever gone to and will never go again.

EB

Eve Baszkiewicz

6 Mar 2026

ST LUKES VINTAGE was an attentive, knowledgeable team of professionals. The ER waiting time was short. The ER DOCTOR, and the hospitalist' BOTH spent time listening and asking questions about my issue..The ct scan, and nursing teams were very pleasant and constantly asked me if I needed anything.

DW

Derek W

2 Mar 2026

Decent facility if you don’t mind pubic hair all over your exam room.

GT

Geovoni Tims

29 Jan 2026

Dear Surgeon, Doctors, and Nurses of St. Luke’s Vintage Hospital,

I would like to express my deepest and most sincere gratitude to each and every one of you who cared for me during my surgery and recovery. From the moment I arrived in the ER, through the operating room, and all the way to discharge—and even the follow-up calls just to check on me—I felt supported, cared for, and truly valued.

Your compassion, professionalism, and kindness meant more to me than words can fully express. You didn’t just provide medical care; you provided comfort, reassurance, and genuine human connection during a very vulnerable time. I truly believe God placed His angels in my path, and I thank Him for using all of you as instruments of His care.

Thank you for your patience, your encouragement, and for going above and beyond to make sure I was safe and at ease. I will always be grateful for the incredible work you do and the hearts you bring to it every day.

May God bless each of you for the lives you touch and the difference you make.

With heartfelt thanks and appreciation,
Shamarion Smith

LE

Leela Local Guide

27 Dec 2025

I had to come here for an MRI an had a great experience. Customer service was great. The receptionist that in processed me was very nice. The guy that did my MRI was great! Very friendly, and effective communicator, explained everything that was going to happen, and even walked me out to door upon completion. Very professional and friendly. Would definitely come here again and would recommend to family and friends. Thank you!

MK

Matthew Koliba

18 Nov 2025

Amazing experience, my grandma unfortunately fell, with the help of the St Lukes lovely staff cared for her and treated her with the utmost respect. I’m more than greatful for the ER nurses. Thank you.

NP

Nef Prieto

1 Nov 2025

Terrible experience from start to finish. The staff was rude and unprofessional, and the front desk person stayed on his personal phone the entire time I was speaking with him. The doctor I saw was equally dismissive and lacked basic courtesy. This place seriously needs to retrain their entire team on how to treat patients with respect. I would never come back here and don’t recommend anyone else waste their time either.