They have a good selection of used vehicles at competitive prices. Matt was our salesman and was very kind and helpful. I was not super thrilled with the finance process though. They tried to charge a $1500 “preparation & reconditioning” fee on a $10,000 vehicle in addition to all the usual taxes, licensing fees, etc. This was absolutely ridiculous. I expected to pay about 10% in taxes & fees, but the first total they tried to give me was more than $13,000, which was over 30% more than the marked price. I was about to walk out and thankfully we were able to negotiate some things to bring the price into a range I was willing to pay, though I still wasn’t happy. I understand it may take some work to get a used vehicle ready to sell, but not $1500 if you’re just talking about cleaning/detailing. The Carfax does not show that they did any mechanical repairs. If you want to charge a “prep” fee, then add that into the sales price of the vehicle. Don’t post a low price to get people in the door and try to add sneaky fees into the total price after the fact. The only reason I’m giving 4 stars (and the only reason I still bought the vehicle) is because the price was really good even with the added fees.
Risposta da G motors azienda4 Aug 2026
Thanks for sharing your experience, Jessica Vandruff! At G Motors. We're glad you found our services to be of high quality in Tomball, TX. Your suggestions are welcome as we aim for that 5-star service next time!
Came here yesterday to buy my first car with my mom, our salesman John Moore was awesome and super helpful, definitely go forward with him if you plan on financing a car. However, the manager and owner wrote up a bunch of sketchy fees that weren’t disclosed up front. Guessing it’s because we didn’t bring a man with us but whatever. Other then that their prices are good and cars are reliable
Risposta da G motors azienda4 May 2026
Your feedback is appreciated, Emma McIntire! We're happy to hear that you had a positive experience at ourdealership in Tomball, TX. At G Motors, we're committed to improving and providing even better service. Thanks for choosing us, and we look forward to your next visit!