Is small businessIn store shoppingOnsite servicesWheelchair accessible entranceWheelchair accessible seatingPay credit cardPay debit cardParking lot freeOnsite parking
Beware of this company. They rent you a car, charge a deposit, and then, to avoid returning the full amount, claim you owe $30 in tolls, which is a lie because they refuse to show me the toll receipts. On top of that, they deliver a dirty car with no gas and then charge $20 for cleaning. It's only logical to return the car in the same condition as it was before. Furthermore, they make you wait more than 15 days after returning the car to refund what you're supposedly owed. This is outrageous service, terrible. This is a rental; I don't even want to know what it would be like to buy a car from them.
Tradotto da Google dal ES.
Risposta da Gomar Usa llc azienda4 Jul 2026
Hello, we regret that your experience was not as expected. At Gomar USA LLC, we strive to handle every rental with clarity, respect, and proper documentation.<br><br>We want to clarify that the deposit return timeframe, as well as the cleaning fee, are outlined in the rental agreement signed by the customer upon vehicle pickup. These terms are not applied arbitrarily, but rather as agreed upon in writing.<br><br>Regarding the tolls mentioned, we understand your concern. The information can be reviewed and checked again to verify the corresponding charge. If there is any discrepancy or error, we would be happy to discuss it directly with you.<br><br>Our goal is not to withhold money unfairly, but to finalize each rental correctly, transparently, and in accordance with the signed contract. We encourage you to contact our office to review your case and clarify any remaining questions.<br><br>Thank you for your feedback. We will continue working to improve our service.
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JR
Jaime Rodriguez
22 Apr 2026
Bad person to deal with , changes mind about pricing and things said. Goes back on word. Not trust worthy.
Risposta da Gomar Usa llc azienda4 May 2026
Hello. We are sorry that you have this impression. To clarify, during our conversation, you were informed that you could bring in your vehicle for an evaluation to see what options were available; however, at no point did we confirm the acceptance of a direct exchange. At our dealership, we do accept vehicles as trade-ins, but every negotiation is subject to review and typically involves a cash difference to be paid. At that time, you were clearly informed that we required a cash sale. There was no breach of promise, as no agreement was ever finalized. We always treat our customers with respect and transparency.
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ST
sterling
22 Dec 2025
Paid to get a bumper painted and the paint was so thin that the bumper rolled over and the paint chipped off. Wouldn’t give me any money back or fix it paint was done so poorly DO NOT GO HERE.
Risposta da Gomar Usa llc azienda4 Jan 2026
Hello , thank you for comment <br>We would like to clarify that Gomar usa llc operates solely as a car dealer in katy tx and does not provide body shop or paint services <br>The situation described in this review did not involve a transaction, payment , or service provide by Gomar usa and is therefore being incorrectly attributed to our business profile<br>We respectfully believe reviews should reflect real customer experience with the business being reviewed <br><br><br><br>
