Group 1 Buick GMC South

JD

JaCorey D FENNELL Local Guide

2 May 2026

I have previously purchased a vehicle from this dealership, and my first experience was truly excellent. The process was smooth, and I felt valued as a customer. Because of that, I returned with confidence when I recently decided to pursue purchasing a truck—something that has long been a personal dream of mine, and one that also held deep meaning as it was a dream my late grandfather had for me as well.

Unfortunately, this second experience was very different.

I understood from the beginning that the process might be more complex since I currently have another auto loan. However, once I received an approval, I was informed by the salesperson that I could move forward, sign the paperwork, and bring my down payment on the first of the month when I would be paid. Based on that understanding, I proceeded.

When I arrived, I was told the truck was not on the lot and would be retrieved and delivered later that day—this was not what had been communicated to me. After that, communication became inconsistent. When I reached out for updates, I experienced long delays, and eventually I was told that because I had contacted the General Manager for clarification, I would now need to provide at least half of the down payment upfront. This directly contradicted what I had originally been told.

Trying to remain cooperative, I suggested we simply wait until the first so I could bring the full down payment and complete everything at once, especially since I had already signed the paperwork. Days later, when I followed up to confirm picking up the truck, I received no response until much later and was then asked to provide check stubs—despite already having an approval. When I questioned this, I was told the bank required them, which raised concerns given the timing.

Ultimately, I was informed that the truck was no longer available and that the process would need to start over entirely.

This experience left me feeling misled, disappointed, and honestly hurt. What began as an exciting and meaningful moment turned into a frustrating and disheartening situation. I value honesty and clear communication, which is why this was especially difficult given how positive my first experience was.

I am giving this review 2 stars—and that is only because of the excellent service I received during my first purchase. Based solely on this most recent experience, my rating would have been significantly lower.

I hope this feedback is taken seriously, as no customer should feel this way—especially after being led to believe everything was already in place.