HCA Houston Healthcare Medical Center

EL

Emily Lawrence

12 May 2026

I was consistently told incorrect information by a variety of staff members. One thing would be communicated, then it would change completely, making receiving consistent and quality care near impossible. Many staff members were rude and dismissive. The emergency department did not take severe pain seriously, and it took 45 minutes for a patient to receive pain medication while experiencing extreme pain.

LB

Lena Bell Local Guide

10 May 2026

Thank you so much for taking care of my son, my family, and myself. This hospital has been there for me for many years.They have always given us the best care

Nurse Lillian, you were the best! I couldn’t have asked for a better nurse.

DA

Dee Anna Becerril Local Guide

6 May 2026

Very disappointed in this hospital as usual. There's never any parking available adding the construction has only made it worse. People don't seem to know where people need to go when they have tests that need to be performed. We had two instances where we had to go in and get test done before surgery and in both occasions we were told the wrong location you would think somebody would know where people need to go when you have to have a PFT testing done. Or whether you need to have a CAT scan done in the heart center or at the main hospital. I'm surprised HCA hasn't been sued before just for the lack of communication. And with all that construction you're doing what you should do is fix the handicap ramps so that wheelchairs can travel on the handicap ramps carefully and safely. Your side parking where your employees park that handicap ramp coming from the walkway to the hospital is so dangerous. It's not a smooth transition there's potholes in that area. Simple things to fix yet HCA can't seem to do it not surprised.
The only reason why we had to have the test there is because this is the only location closest to us that can perform this surgery that needs to be done for my father. If it was up to me we would never go to this hospital ever.

SS

Savannah Stephatos Local Guide

5 May 2026

I don’t usually post things like this, but I can’t stay quiet after what we are currently experiencing.

My dad was transferred from a sister hospital location with pneumonia and gallstones after already having labs and imaging completed — just to arrive here and have everything repeated with no clear communication as to why. Not once did anyone come in to thoroughly explain his ultrasound results or what the actual plan of care was.

Instead, we were met with dismissive attitudes and a nurse who was incredibly rude, brushing off concerns and saying the doctor was considering discharging him — completely contradicting what we were told at the previous hospital, where admission was strongly recommended.

On top of that, the condition of the facility was unacceptable. Trash left on the floor, lack of cleanliness, and an overall environment that did not feel safe or cared for — especially for someone already sick and vulnerable.

Oh and don’t bother pressing the nurse button because it either does not work or they completely ignore it. What if it were an actual emergency?

Also, no bandage wrap??? It took 10 minutes to find bandage wrap so he can take out my father’s IVs. I literally am baffled.

This is not okay. Patients deserve clear communication, consistency in care, compassion, and a clean environment — bare minimum.

Do better.

CR

Catherine Ruth Local Guide

3 May 2026

I recently had day surgery for an implant. Everyone that I dealt with at HCA Houston Healthcare was extremely professional and nice. Before surgery everyone came by and introduced themselves to me, which was very nice. My surgery came out just fine.

DT

dont touch me

2 May 2026

HORRIBLE EXPERIENCE!!!!! DO NOT COME HERE!!!!!!!!
THEY THREATEN TO CALL CPS ON ME AND MY FAMILY.!!!!!!!!!

My wife gave birth recently. Every single Nurse was so great and helpful.

We have multiple children, take great care of all of them. Our children (like most children) all have been born with slightly higher level Bilirubin levels. 2 of my kids were yellow when they came out so obviously they needed treatment.

Our newborn is eating, pooping and has perfect color, borderline bilirubin levels. He has a pediatrician appointment in 2 days. We are ready to be discharged. Healthy momma and Healthy baby.
I asked to sign an AMA since he is fine and will be fine. The pediatrician that was in the hospital said if i do that they would contact CPS.

I am being held here against my will because if i decide to leave they will call CPS.

Someone needs to call CPS on the hospital with all the unneeded vaccines they try to push on newborns.

VC

Vicky Carley

1 May 2026

My husband went to ICU after his 3rd brain surgery and had a stroke in the process. ICU was mostly great except for 1 nurse, then my husband went to rehab, 5th floor. We had good nurses and some learning aids/techs. I felt I needed to be there in order for my husband to not fall in the cracks. Nurse Jaqui was great, above and beyond checking on my husband, Therapist Candace, Jacob and Chris were outstanding in what they did for my husband. Week 3-4, my husband developed a lung issue and then Covid, so had to go to the 6th floor, which the care went down tremendously! My husband needed a lot of detailed care from the stroke, lungs and Covid, which I felt was not tended to very good. It was like they were not reading the notes from previous care and I had to update them. The 6th floor was not so good, so we pushed for my husband to be released. A total of 5 weeks in the hospital. I saw excellent care and I saw not so good care. I appreciate those that REALLY cared for my husband and did an excellent job for him. So thus the 3 stars, because some of his care there was good and some was not. Some are called to be a nurse and some are not. I saw both

GM

Glen Moore

29 Apr 2026

Our experience was amazing with the exception of discharge. Leaving with the discharge experience we had was really unfortunate. We have called and have spoken with the charge nurse on the floor, Becky. To receive such great care and then have such an awful discharge is crazy.

We had absolutely no information about discharge, but the nurse comes in saying we were going downstairs for discharge. We were in discharge downstairs for nearly THREE HOURS as the nurse upstairs had completed zero paper work, no call ahead telling them we were being sent to them, no d/c orders completed, no prescriptions called in. Results of CT ordered and completed were not read to us. We asked and were told, " I think it was alright" as we were being ushered out the door of our room. The pacemaker card and manual could not be located. It was horrible.

The majority of our experience was very good. Discharge was ridiculous. It did not need to be that way and we still question what on earth happened? Why were we dumped downstairs with the staff who knew nothing about us and were trying to get everything pulled together for us. The staff in the discharge area went out of their way to help us and we deeply appreciate their efforts. The ball was dropped with our assigned nurse on the 400 unit.

Like I said though, everything else was amazing. Surgery went well. Staff was accommodating and professional. Great experience with the exception of D/C.

WP

Wendy Perritt

29 Apr 2026

I was admitted to the South Tower - 4th floor in the early morning hours and was met by Nurse Tara for admitting and getting me settled. She checked on me several times during the night and as morning came I had Nurse Ronny and he went over everything from the night before in the ER and worked most of the day on helping to get me discharged and locating my doctor I needed a consult with. On my end of the 4th floor, the employees from Housekeeping to Medical person in charge were so kind and checked on me often and helped me to feel comfortable. I was so thankful to be in such a caring environment.

CR

Catherny Ramirez Local Guide

28 Apr 2026

I went into ER 19 weeks pregnant and in pain. The staff got me into a room within 3-5 mins of showing up. I was out in less then two hours and got the help I needed. Angela my nurse was so informative and helpful and kind. Everyone was attentive and friendly. Very good experience and I was hesitant based on other HCA experiences I’ve had with family and friends.