HCA Houston Healthcare Medical Center

TM

Tracy McLaughlin Local Guide

8 Sep 2026

The had a crazy lady smoking in the Results Pending section and didn't do anything. The restrooms and lobby was filthy not cleaned the 9 hours we were here. I had to wait forever for one test and my pain medicine they were not attentive because they were so short staffed
You people need to schedule more nurses.

JJ

Jennifer John'Cook

5 Sep 2026

I went in because I had a septic gallbladder. The technician and nuclear medicine held me down under the machine and forced me to do the test. I don’t know that I will ever feel comfortable going back to this hospital because now I’m scared that if they’ll let one employee do it, they’ll continue to do it and I’m in a wheelchair and extremely weak on my left side due to a stroke.

GH

Grace Heinold

2 Sep 2026

The hospital was very easy to get to, I was offered and used the valet parking (that was awesome) and ALL THE STAFF were very personable and caring…I really appreciated the whole experience…!!!

CV

Chad Vance Local Guide

31 Aug 2026

My experience in the ER was extremely disappointing. The department appeared to be significantly understaffed, and I was told there was no ER physician available—only a nurse practitioner. The ER was overflowing into the regular waiting area, which made the situation feel chaotic and inadequate for patients needing emergency care.

Most concerning, my initial complaint was never physically examined. Despite still being in pain, I was ultimately sent home without what I felt was an adequate evaluation of the issue that brought me to the ER in the first place.

I understand that ERs can be busy and understaffed, but patients should still receive an appropriate physical examination and evaluation of their presenting complaint. Based on my experience, I would strongly encourage the hospital to address its staffing and patient-care processes.

LE

Laura Esparza

30 Aug 2026

I like being able to pre register on line but when you get there and have to through registration it should not take so long. There was only 2 people working in restoration and had to wait at least 30 minutes. To sign and get info that was already on the on line pre registration. The people working registration should only have to verify you do have the insurance list on the pre registration info and then collect any copays

MR

M. R. Local Guide

26 Aug 2026

Amateur hour here in Labor and Delivery. We gave birth to our 3rd child here. Worst experience with procedures we have ever endured. Starting with pre op. The nurse was just ending her residency so she was having issues with the equipment including the IV. The bad experience started with her blowing my wife’s vein trying to draw blood. Then my wife experienced another new anesthesiologist training and even asked my wife where she felt the epidural needle while it was inside!!! That’s insane! So he obviously did that wrong because my wife was in intense pain during the c-section and had to start inserting Ketamine into her IV to calm the pain, making her pass out. It was scary being there while all this was happening. The experience of her previous c-section at memorial herman was painless and nothing like this one. We heavily regret choosing this hospital for the birth of our child. Aside from the operation experience, the post labor nurses were all great. The cherry on top of the bad is that im sitting here waiting for 50 mins on a hearing test follow up for my child because they messed up our scheduling and saw another lady that was scheduled after us. Amateur Hour!!!!! I will never recommend this hospital for anything!!!

KS

Kristina Shaver-Fredrick Local Guide

24 Aug 2026

I was admitted and every single HCA employee went above and beyond for me. Every nurse in the ER and floor 9 South were so sweet. The ER doctor, the house doctor, and Dr Yu provided excellent care. The radiology tech, the housekeepers and the dietary staff were also amazing. HCA med center is extremely lucky to have all of the amazing staff they have!

BC

Brian Carroll

22 Aug 2026

The visit was great, the wait was not long our visit with Dr Woondong was very good he explained all about the procedures and are next step in the journey we are about to take. His positive demeanor helped the anxiety I had and helped my head get around the experience I am getting to take. All in all a very good visit

LL

Laura Lozano

22 Aug 2026

TERRIBLE HOSPITAL!!!! As a first time mom I received awful care. My main nurse was so cold and seemed so dead eyed. No small talk or anything just quick questions and left the room.
So I showed up there 7/22/26 because my contractions were 15 min apart around 1am. Come the morning time they were 7 min apart and right before I left to the hospital they were 3-5 min apart.
They hooked me up to monitor my baby and the main nurse was so rough with me like I was a rag doll. I felt so extremely uncomfortable with her. Then at one point they unhooked me for X-rays which I ended up waiting a whole hr. Now mind you they are supposed to be monitoring my contractions. The nurse left my belt off the entire time I waited to be taken for X-rays.
When it came time for the Dr to come do a cervical check. There was no gentle approach. His words were “your gonna feel a lot of pressure” then proceeds to jam his fingers inside me. He then thinks it was appropriate to show me his bloody fingers that he just pulled out of me and put them right in front of my face. To tell me it was all normal. I cannot explain how uncomfortable and violated I felt. Also he ended up telling me I was already 3cm dilated…..
They check me a 3rd time and end up sending me home because apparently it was only Braxton hicks contractions and I was not in enough pain. And I quote “you need to be in agonizing pain where you can barely stand” both the Dr and the main nurse said that. After that the nurse basically RUSHED me to get out the room. At one point before I left the room she walked in NO WORDS SAID and opened my door wide open AND LEFT….. Now idk about yall but that was so disgusting and disrespectful.
As I’m leaving the hospital 3cm dilated, 3-5min contractions, and my pain was still a good 7. I just knew I was in labor…. These were not Braxton hicks contractions. Sure enough I get home and about an hour later my contractions are now 1-3 min apart and I’m in agonizing pain.
I was rushed to a BEAUTIFUL HOSPITAL WITH AMAAAAAZING STAFF!!! Texas Children’s Hospital. I ended up going from 3cm at hca to 7cm dilated when I showed up at Texas Children’s all within an hour…..I had my son the next afternoon 7/23/26 at 12:37pm
DO NOT USE THIS HOSPITAL FOR LABOR!!!!
MY FIRST CHILD LABOR SHOULD HAVE BEEN EASY GOING AND BEAUTIFUL BUT THIS PLACE ALMOST RUINED THAT FOR ME…Thank God for Texas Children’s saving me.

KV

Kassy Villarreal Local Guide

9 Aug 2026

I had my son at this hospital on July 31. Everything went great but when I get home I noticed we never received his certificate with his birth info or his footprints. When I called L&D the nurse stated that they probably forgot….so I asked if there was a way I could get it and in a weird tone she says I could come in and get it redone but she didn’t sound very welcoming and I’d feel stupid walking in there asking for footprints after a while week. Very sad as this is such a sweet keepsake to have just for the nurse to have forgotten to do it.