Houston Methodist Research Institute

CE

Christina Eaglin Local Guide

15 Nov 2025

This establishment has unfortunately provided a rather distressing experience. My father arrived in an unconscious state via ambulance, and despite his critical condition being stabilized, we were required to wait in the emergency room for two hours. The staff at the front desk appeared to lack empathy and were quite impolite. When I inquired about the estimated waiting time for my father to be seen, their response was, "Oh, we don't keep track of that; it's by urgency!" This was particularly concerning given my father's symptoms of vomiting and loss of consciousness upon arrival. I sincerely hope this hospital can improve its services. I am quite disappointed, especially considering Methodist's reputation as a highly regarded medical institution. It seems there may have been a lapse in their usual standards. If understaffing is an issue, it would be beneficial for them to consider increasing their personnel.

DW

Deja Wilkerson

13 Nov 2025

I am writing this review to express my profound dissatisfaction with the care (or lack thereof) I received during my recent visit to the Emergency Room.
My primary reason for seeking help was significant pain and discomfort, yet my concerns were repeatedly dismissed. I felt that my pain level was not taken seriously by the staff and providers, leading to a long and distressing wait without adequate attention or relief.
Even more troubling than the inadequate medical response was the attitude of the staff. I felt treated like a nuisance and a disservice rather than a human being in need of medical attention. The lack of empathy, respect, and basic humanity shown to me was shocking. I was made to feel as if I did not deserve treatment or care.
An emergency room should be a place of refuge and competent care, especially for those in pain. Instead, I left feeling worse, unheard, and deeply disrespected. I sincerely hope management addresses these issues regarding staff training, bedside manner, and the appropriate triage of pain complaints so that no other patient has to endure this kind of experience. Specifically speaking on nurse practitioner Tiffany Nyugen, who laughed in my face when I asked for her name, (her response being, “it’s on your paperwork”. And refused to give her last name.

JM

Julie Martines

12 Nov 2025

My daughter is there right now in room 3015 and they are treating her like crap like she is nothing. Shes had me on speaker and they talk to her like she's below them ans she doesnt matter. Shes been vomiting blood bad and in excruciating pain but they don't care. The nurse she currently has argued with her. The staff there literally give her attitude for no reason. We do have an attorney and might pursue charges for emotional distress with the proof we have.my poor baby girl does not deserve that every time a nurse comes in the room she has me or her father on speaker and we hear everything

WI

WildFyreful

3 Nov 2025

You people almost killed my dad on the operating table. You don't deserve your "best of the best" ranking.

IM

ibrahim muhammad Local Guide

1 Nov 2025

Very bad service. We were here for our sister’s delivery and there was no Paediatrician available for the new born. Staff is not friendly at all. Nurses would not respond or listen if you ask them or call them. They would take ages to respond and that too really rude once they get there.
This hospital use to be good when we first visited 5 years ago. But I believe the owner changed or something has happened which brought it down to the lowest . I would not recommend this hospital to anyone.
Very bad and trash service.

JC

Jisselle Cavazos

28 Oct 2025

Went to visit my family member in ICU. Went in through the main entrance and up to the reception desk, stood there for a some time waiting. Unfortunately the receptionist couldn’t look up from the game she was playing on her phone to acknowledge me, or meet my needs. Texted another family member to find out what floor he was on and directions to his room. Didn’t get her name because she was too busy to acknowledge my existence. Poor decorum. Unfortunate start to an already unfortunate situation.

CM

Clarisa Mirei Local Guide

19 Oct 2025

I’ve been admitted here in the past and I’ve given birth twice. The nurses here saved my life after I hemorrhaged and went into cardiac arrest after having my baby. The experiences were great.. over 10 years ago. That’s not the case anymore. The women in L&D were not the nicest, not warm at all. From check in to the back room it’s like they didn’t want me there. The OB made me feel stupid for even choosing this location over the Katy location where I had been seen previously. She was very condescending. I was only there because I was sent there from the place where I got my ultrasound done and it was closer. The only nurse that had amazing bedside manner was the one that discharged me, she made me feel more at ease in 3 minutes than any of the other women did. I’m definitely going to have to find a different hospital to deliver my baby. The ER here was also a weird situation that I don’t care to get into.

MW

Mia Withers Local Guide

9 Oct 2025

This is for the nurse Janna specifically. I usually have nothing but positive things to say about Baytown Methodist Hospital—it’s one of the best hospitals around and I’ve always had great experiences here. However, I need to call out the poor care my mom received from Nurse Janna. She was inattentive, dismissive, and took hours to respond when my mom needed assistance. Even when she did come, she would not follow through or bring back what was requested. It was extremely frustrating to see such a lack of compassion and urgency when my mom was in clear need of care.

This does not reflect the high standard of care that Baytown Methodist is known for, and I truly hope this is addressed so that other patients and families don’t experience the same.

ED

Eric Daw Local Guide

3 Oct 2025

If I could zero stars I would. My wife was transferred there and the whole experience was terrible. From the doctors not listening to her problems, to the total lack of concern from the nurses. She had been here before and it was a good hospital, but after this experience we will never go here again. I could write for the next 30 minutes about how bad it was but just avoid this hospital if you can