Ariel & Geraldo Provided the worst cuatomer expierence of my life I was rwfused service my warranty not honored me and my children left on the side ofbthe road due to oreillys employees advanced auto parts would NEVER , im defintley pursing legal matter for discrimination
Risposta da O'Reilly Auto Parts azienda4 Feb 2026
We are disappointed to hear about your experience. We'd like to learn more about this, so please reach out to us at https://www.oreillyauto.com/contact-us to call, email, or chat with a live member of our Customer Satisfaction team. - O'Reilly Auto Parts
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NM
Nelson Moreno
5 Jun 2025
Very bad. My silverado 2500hd had problem in Waco take it to shop get fixed with stater from O'Reilly I live in Houston so I went to this place because starter went out and they didn't want to replace just because I buy it in Waco store. They argue that was good they never checked I was there all the times. So be careful O'Reilly don't respect warranty.
Risposta da O'Reilly Auto Parts azienda4 Oct 2025
Nelson, our goal is to provide quality customer service and we are sorry to hear about your experience. We hope to have the opportunity to serve you better in the future. - O'Reilly Auto Parts
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TJ
Taylor Jackson
20 Dec 2024
I Have been goin to the same store for years store #2268 in Acreshomes and this New Manger is the worst she doesn’t know what she is doing and should be retrained or demoted or fired out right this is the 3rd time I have had a bad experience with her and sad to say I will not be returning to that location till she is gone Mariela is her name
Risposta da O'Reilly Auto Parts azienda4 Oct 2025
Taylor, we are very sorry to hear about your experience at this location. Thank you for bringing this training opportunity to our attention. If there is anything else we can do to ease the situation and keep you coming back, please reach out to us via phone, email or chat at https://www.oreillyauto.com/contact-us - O'Reilly Auto Parts
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VC
Virginia Coleman
14 Dec 2023
They refused to replace an ignition coil that has a Limited Lifetime warranty. The part is two years old. They even refused to give a discount for a new coil.
Risposta da O'Reilly Auto Parts azienda4 Oct 2024
We are disappointed to hear about your experience. We'd like to learn more about this, so please reach out to us at https://www.oreillyauto.com/contact-us to call, email, or chat with a live member of our Customer Satisfaction team. - O'Reilly Auto Parts
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2C
2wheel cityLocal Guide
2 Feb 2018
Terrible experience, went in to warranty out some part out and the guy never looked up my warranty and told me he(Juan the manager) didn't see where I had purchased the item. I call another store and they found where I purchased 5 of the same items from the store at 8525 montgomery. This manager refuse to help men and started helping other customers telling me I was wasting his time. The other store listened on the back ground and told me the manager was wrong and have me contacts to get in touch with district managers over that store. He also wouldn't let any of the other oreillys rep's wait on me maybe thry were on fear of their job and the other Mexican rep working tried to make me move from the counter so he could wait on other customer. Juan is not manager material well let me sat he is not the person to be waiting on people especially not on a manager position.
