Center for Advanced Cardiology in Greater Heights

DO

Dondā Local Guide

8 May 2026

I’m unsure about the lower ratings, but I can rest assured that Memorial Hermann Hospital and the staff went above and beyond for us. We drove 2 1/2 hours, and from start to finish, the care was phenomenal.

The emergency room was quite busy, which is expected being in the heart of the Medical Center, but the staff handled everything so well. They diagnosed the issue, connected us with the surgeons, admitted my sibling, and surgery was completed within 24 hours.

We were in the Jones Building on the 6th floor, and I want to give a special shoutout to Gilbert, Nurse Danny, Ms. Tonya, and all of the nurses on the 6th floor. They were truly God-sent. The surgeons were also amazing, with excellent bedside manner and kindness toward both my sibling as the patient and me as a guest.

Being in the medical field myself, I can honestly say this was top-tier service. This is what our community needs. Memorial Hermann has always been top-notch in my experience, and although I was initially skeptical about this location because I’m used to The Woodlands location, this team exceeded my expectations.

Everyone was professional, sweet, genuine, and caring. Shoutout to the entire 6th floor. Everybody rocks!

DR

dristen5

8 May 2026

I had surgery at this hospital and I am not happy with the results or staff. The day shift are mainly young nurses with attitudes and bad energy.This place is understaffed with too many young people working here with no guidance.

QH

Q Henson Local Guide

8 May 2026

I just love this place they've always treated me with respect and care. fast as possible and went above and beyond. To take care of me.

KM

Kentoria Mosley

8 May 2026

My experience at Memorial Hermann–Texas Medical Center was one of the most heartbreaking and frustrating experiences my family has ever endured. While there were about three doctors who were transparent and compassionate, and a handful of nurses who genuinely cared, the majority of the staff made us feel like the focus was more on money, bed turnover, and hospital policies than the actual well-being of patients.

My mother spent 24 days in the NSICU after suffering a brain injury. On the very first night, I was told that the hospital “does not call family members overnight.” Later, I discovered that this was not true. My mother allegedly went nearly 8 hours without consent being obtained or timely care that could have potentially impacted her cognitive outcome. That realization is something our family will never forget.

Medicare and medicaid just know they DO NOT TURN THEIR PATIENTS REGULARLY!!!!!!!

There were also serious concerns about basic patient care. At one point, it took approximately two hours for staff to change my mother after a bowel movement. Many times when I searched for nurses, they were engaged in non-work-related conversations while patients were left waiting for assistance.

Things became even worse after she was transferred to the step-down ICU. Her room was dirty, flooding at one point, and the care felt extremely neglectful. Nurses repeatedly used straight catheterization instead of taking the time to walk her to the restroom located inside her room. Considering she was recovering from a brain injury, it was deeply upsetting to see so little effort made to preserve her dignity or encourage mobility and rehabilitation. There was also little assistance provided with feeding her, despite her condition clearly requiring attentive support.

Communication between doctors was disorganized and inconsistent. No one seemed to be on the same page regarding her treatment plan or discharge process. What upset us most was being repeatedly told there were “no rehab beds available,” causing delays in her transfer. After contacting the rehabilitation facility ourselves, we were informed that beds were in fact available and they were simply waiting on the hospital and physical therapy to release her. That dishonesty added unnecessary stress to an already traumatic situation.

Social workers or case managers changed daily so you never knew who you were dealing with. One specifically told me she did not know much and would have to consult with her manager. She told me being that I was upset she would call patient relations to speak with me. Then turned around and called me twice im guessing adding my number to another patients chart which violated PHI on another patient.

Hospitals should prioritize compassion, communication, dignity, and patient-centered care. Unfortunately, our experience left us feeling unheard, misled, and deeply disappointed. I hope this review encourages accountability and changes that improve how patients and families are treated during some of the hardest moments of their lives.

SN

Savanna Newton

6 May 2026

If I could give this place NEGATIVE STARS I would! I am writing to formally express my grave concerns and profound dissatisfaction regarding the care I received at your facility following a severe motorcycle accident on may 4th 2026 at approximately 7 PM. My experience during the ensuing 12 hours was deeply distressing and, in my opinion, fell far below acceptable standards of medical care.

Upon my admission, I immediately faced challenges in receiving basic necessities. My personal belongings, including shoes, were lost in the accident, and despite requesting socks, these were not provided until I was being transferred to a non-clinical area within the facility.

More critically, my medical needs were severely neglected. Despite sustaining significant injuries, including burns and a pre-existing knee condition which I communicated, my wounds were not adequately cleaned or dressed during my entire stay. Furthermore, my severe pain was gravely undertreated; I received only one dose of pain medication (Norco) throughout this 12-hour period, leading to prolonged and intense suffering. Alarmingly, I remained without consultation from a physician for seven continuous hours. During this critical time, I was left unattended in a hallway, experiencing excruciating pain, which further compounded my distress.

The disregard for my injuries was also evident in the handling of my person; at one point, a blanket was abruptly removed, causing an unnecessary exacerbation of my burn pain. My transfer to the lobby occurred with my wounds inadequately dressed, utilizing only partial bandages, which raised significant concerns about infection risk and proper medical care.

When I requested to speak with a supervisor regarding these issues, a charge nurse was dispatched. While she offered an apology and inquired about redressing my wounds, her response felt dismissive and did not adequately address the severe lapses in care I had experienced.

As a woman of color with comprehensive insurance coverage, this experience has regrettably led me to question whether the standard of care I received was influenced by factors unrelated to my medical needs. This is not the first instance where I have felt my treatment was potentially biased, and it underscores a deeply troubling pattern within the healthcare system.

The events of that night not only caused me immense physical and emotional suffering but also reopened profound personal trauma, including the painful memory of losing my son due to systemic healthcare deficiencies. I am resolute in my determination to seek accountability and ensure that such egregious oversights are thoroughly investigated. I believe the healthcare system too often overlooks the needs of vulnerable patients, and I refuse to let this incident be another unaddressed instance of injustice.

KC

Kathleen Condel Local Guide

6 May 2026

This location was the most unprofessional group of nurses and doctors we have ever dealt with. My father went through so much and a lot of it was unnecessary. My father was a DNR and a DNI and they performed both. My father was in the ICU and I called up to speak to his nurse to see how he was doing and she informed me that She only spoke to one family member and she already spoke to my brother so if I needed to know anything I could contact him. Now I will say there were a couple of nurses. Samantha was one of them. She was very helpful and very sweet and Jody was the other. Both of those ladies were very very helpful. Anytime I called. They were more than willing to help but other than that, I really don’t have anything nice to say about the staff. And as far as the doctors, the ones that we dealt with, I feel like they were very unprofessional and I feel like they did a lot of things on my father that was unnecessary, including the DNR and the DNI that he had in place. My brother had to walk in to them doing CPR on my father. He said it was the most horrible thing he’s ever witnessed in his life that is something he will have to live with forever that image in his head and the sounds that my father‘s body was making it was unnecessary. He was a DNR. My father was Abel to shake his head yes And No, so he made it known that he wanted the life-saving tube to be taken out of his throat that should’ve never been put there in the first place because he was a DNI. My father went away peacefully on his own terms and that I am thankful for I am so angry for this hospital putting my father through all that unnecessary pain. I just hope and pray that no other family has to go through this. Please take your loved ones to another establishment where their wishes are noted and professional doctors and nurses are employed. Do not waste your time at this hospital.

JC

Jesse Caro Local Guide

5 May 2026

Took my ill wife to there emergency room. Was greeted, signed in and only waited 5 minutes in waiting room. Taken to back area, within 10 minutes, her vitals were checked by very nice staff. 5 minutes later a very concerning young Dr. Arrived. Introducing himself as Dr. Daniel Cox. He was absolutely awesome. He spent time questioning my wife's symptoms. Showing all fine quality of a well trained physician. Maybe an ivy leager? He was great and we were grateful. After cat scan the wait was 3 hrs. And this was to be expected to to new patients arriving for treatment. Also noticed how this Hospital has some of the most professional security staff . We felt safe. For a small Hospital, they did a great job. Especially from my Wife Esther and me, Thank you Memorial Hermann for your professional Medical, and security staff. May 3rd 2026.

MI

Miss.P Local Guide

2 May 2026

Excellent! Entire staff was extraordinary with treatment for my husband. From Emergency Room care to ICU and throughout. Doctor Anisha Arora, MD was outstanding & amazing. Thank You Memorial Hermann, Sugarland, for your remarkable treatment and explanation of everything you're staff did for my husband!

LG

Lance Gallagher Local Guide

2 May 2026

Oh yea, these folks are definitely getting 5 stars. Absolutely incredible staff all the way around. Super efficient, knowledgeable and just plain, good ol fashioned kindness. There aren’t enough stars to do them justice. Let’s see now, my care started with Dakota at registration then Viola, Angela and AJ got me rollin (Angela was the surgical nurse, amazing lady) then lastly Kelsey and Sharon got me ready to go home. Anesthesiologist’s name escapes me at the moment and I can’t read his writing but it looks like Dr. Johnson, he was extremely informative and actually took all the time I needed to answer questions. This hospital is blessed to have all of these professionals. The hospital itself is incredibly nice, clean and runs very efficient. Lots of great places for families to hang out while waiting. Overall wonderful experience for an uncomfortable situation to be in!!

WM

Whitney Moore (Peaches&Curls) Local Guide

28 Apr 2026

Just a quick review for now. But God himself put together the nurse & doctor staff in the ICU. I just know it. Praying for you ladies hard. You have shown much bravery strength knowledge wisdom & power in those rooms. God bless you & stay true to your calling.