Center for Advanced Cardiology in Greater Heights

EG

Emeline Garcia Local Guide

17 Jul 2024

I was visiting from Dallas and my baby boy decided to come @ 34 weeks. This was the closest hospital, they treat you really nice here! The anesthesiologist did a great job (c section) I forgot her name 😭😭 overall EVERYONE did an amazing job. NICU nurses are amazing as well ♥️ THANK YOU GUYS FOR THIS GREAT EXPERIENCE 🥹♥️

AM

Antonette M Local Guide

16 Jul 2024

This is Memorial Hermann Sugar Land valet service who was rude and inconsiderate. My husband was discharged on 7/16 and no parking anywhere. I asked if I can park my car in the front so I can get my husband with his stuff and she rudely told me I have 15 mins. Instead of offering to park my car if I cant park there and understand that patients can be slow given they are sick but instead she was not understanding. She instead spent time playing on her phone and the other guy.
This is bad customer service especially with with patients. Im livid.

DT

Deborah Thomas

13 Jul 2024

We asked if they accepted our insurance but was told by Derik that he was not allowed to tell us if they accepted our insurance. He couldn't give us a cost estimate either. We had to show him our ID 3 times. I would not go there again after dealing with Derik. The nurses and doctors were great however. I would appreciate a response from Memorial Hermann.

MC

Monica Can Local Guide

12 Jul 2024

Brought my daughter here due to stomach pain ... and it did take a while for them to see her. But I can tell the nurse and doctor were doing there best to get the right diagnosis and give ppl the care they needed. I believe they are under staff. But I digress. They were able to give my daughter an x ray and medicine. I'm still taking her to her pediatrician but medicine seems to be working. Thank you for treating my little one with kindness and care.

CW

Claudia Wooten Local Guide

7 Jul 2024

My husband and I have used this facility in the past year, and they are super nice and professional. I would offer a 5 star review if I could get someone to call me back for the last month and several messages about getting a statement of paid amounts to what my insurance is saying I owe. NO ONE returns calls, no way to figure out how to access my statements online, etc. VERY poor customer service in this department and they make you pay when you arrive... per my insurance I've overpaid.

YG

yelbel Glz

1 Jul 2024

I really wish people knew how the ER truly works then maybe they will be nicer and patient. yes they take hours but at the end when i was admitted, my experience was amazing. Every single staff member i encountered was so nice and informative about what i had going on and my surgery was a breeze. I wish i could remember my nurse’s name who took care of me during night shift to truly recognize her work. Everyone was nice and respectful and made me feel comfortable especially being alone and having my first surgery ever.

SL

Sarah Law

21 Jun 2024

We’re looking into our legal options for this experience.

I’ve come to this emergency room for every need for over four years. Tonight we came for a cyst/ abscess that ruptured and was infected and the front desk guy was an absolute racist. From the moment he saw us, he looked at us with repulse. Every response came with an eye roll from him and “mhmm” as any yes response. Clearly discriminate. He said his name was Derrick; he had glasses, rather large man with black curly hair in a man bun and a septum ring piercing.

When we were checking in and explaining what was causing pain he said verbatim, “so like not a real emergency.” I didn’t know front desk workers had ANY type of medical degree to be able to decide what is and isn’t an emergency and to tell the patient that. What took me off guard was how quick his entire demeanor and tone changed from how he was behaving with the white couple in line ahead of us when we came in, to the pure disgust that he treated us with when we stepped up to the counter.

At discharge “Derrick” said we had to pay $350 to be able to leave because of no insurance and (also verbatim said,) “medical care isn’t free in this country, ya know.” When we asked about having it billed to us like we’ve had done every single other time without any issue, rather with or without insurance, he said no. He said that’s not a possible option. He said we had to pay before we leave. He actually said all the other front desk workers weren’t doing their job because they’re suppose to get payment upfront but that sometimes the front desk person will choose what patients can have their charges billed to their address or who has to pay upfront for emergency care. He wouldn’t explain why he was choosing to force an upfront payment from us, either. We even explained how we had just lost our insurance because of losing our job and he literally SMIRKED while still demanding payment. Like he thought it was funny or like it was a power trip for him that we didn’t have any insurance, job and not able to afford this deposit he was demanding. It felt like a hostage situation when he kept saying we couldn’t leave without paying him. He also kept repeating we’d be put on a list for refusal of payment, meaning we would be banned from receiving medical care. Btw, it is against FEDERAL law under the EMTALA to refuse emergency medical care on any basis, including ability to pay.

Just because we’re Muslim, doesn’t mean we don’t know how the emergency room works. He thought we were immigrants and that he could stiff arm us as though we didn’t know any better.

When we asked for any kind of document explaining the charge, because we’ve never had this happen, he said we’d get a receipt once we paid him the payment but that he didn’t have anything for us to have to prove this charge but that it’s “always been a thing since like forever.” (His words.)

On the discharge papers he had us fill out on the tablet, we selected the option to get psychical paper copies of everything being signed and he refused to provide us those documents as well.

That aside, the nurse and Dr Tenke were truly amazing. They were brisk and urgent with the situation explaining that it is in fact a cyst that ruptured and was infected and demonstrated the urgency of draining the abscess immediately.

Edited to add: really read and notice the reviews being left regarding Derek. Notice everyone of diversity have their own examples of Derek’s blatant racism. How he’s still employed here is beyond me.

YC

Yvonne C Local Guide

21 Jun 2024

I went here for pain in my abdomen and back. I had ignored it for 3 days but it kept getting worse so I went in thinking it would be hours long of a wait to be seen and the treated, or dirty and understaffed. But I was happily surprised! The staff from reception desk to the MDs were wonderful, professional, patient, and so polite. My Dr explained everything to me and my time there was fast and thorough. Pain meds, IV, and antibiotics were given in a very timely manner as well. Unfortunately, I was admitted today to the hospital due to my condition but if the hospital is anything like the center was then I know I am in good hands! That was a great fexperience with Memorial Herman.

LO

Louie Local Guide

13 Jun 2024

I should’ve listened to comments but was desperate to feel better been dealing with a stomach bug for about 4 days. Weak from no real food and dehydrated from constant diarrhea. The doctor said he couldn’t do anything. he couldn’t give me an IV and stated that my vitals looked good. I asked what were my vitals and he didn’t know.. he had to leave and ask another nurse? a waste of time! I needed care and help and got neither!

CM

C M Local Guide

8 Jun 2024

Between PT Zachary here and Dr. Zhao located upstairs, they've TRULY saved me from having my foreseeable future full of debt and troubles. Because of PT Zachary in the Physical Therapy branch, I am now in fantastic shape (less than 3 months aftet injury occurred). My ankle is healed, I'm not in debt, and I can now safely get back to my Roller Derby journey. Likely 6 months-1 year sooner, and with much more money left in my pocket, than it would have been had I gone with the first opinion from a previous doctor and got surgery. THANK you all so much, PT Zachary and the amazing staff here at Memorial Hermann RSM sugar land. ❤️

Could not have asked for a better experience!!