Center for Advanced Cardiology in Greater Heights

PR

Phayth Ross

4 Feb 2026

If I could give no stars I definitely would. I just had my son one week ago here and it was one of the worst experiences of my life. The only good thing was the c section process but the after effects (nurses, doctors, hospital staff) was horrible. Doctors don't listen to the patient at all. I was there for a week and no one checked on the c section scar. Doctors never checked on my preeclampsia or legs swelling. I had to tell them when my sugars were high or low via my CGM. Not one nurse filled my water cup on their own. I literally stayed in a room where the heat was not working. My room was literally at 65 degrees for a week! If this is where you have to go please run the other way!!!

JV

Jaz Villa Local Guide

1 Feb 2026

My experience in Labor and Delivery was extremely difficult, and unfortunately, the issues continued after I was transferred to the postpartum/triage unit. The unit felt disorganized, and I received inconsistent and often contradictory information from multiple nurses, which made an already overwhelming time even more stressful.
My overnight nurse was particularly concerning. She repeatedly dismissed what I was communicating, was unreceptive to any feedback, and told me that what I was doing with my baby was incorrect—yet she provided no guidance, education, or support on how to do things differently. At one point, she demonstrated feeding herself and was only able to achieve minimal success, which raised serious concerns about her ability to instruct or correct me. She also contradicted the lactation consultant, then told me I could ask the lactation consultant for help, despite my question being specifically about my baby’s feeding plan—not breastfeeding technique.
When I asked who the supervisor was, I was told it was the charge nurse, which is inaccurate. I chose not to escalate the issue at that time because I understood that the individual named, Adriana, was not the appropriate supervisor. However, shortly before the night shift ended, Adriana entered my room in an aggressive and intimidating manner. Her tone and demeanor felt retaliatory and inappropriate, particularly given my vulnerable postpartum state.
I did not initially know who this individual was; I only learned her identity later through the oncoming shift nurse. The fact that she sought me out, rather than allowing the matter to be addressed through proper channels, was deeply unsettling.
This experience caused unnecessary stress during what should have been a supportive and healing time. I am submitting this complaint not only to address my own experience, but in hopes that no other patient has to go through similar treatment during such a critical moment in their care.
I would appreciate confirmation that this complaint has been received and information regarding any follow-up or review that will take place

RL

Ramon Lujan

31 Jan 2026

Wow this place is embarrassment for memorial hermann. Went this morning for neck pain. The only good thing was getting register. The nurse was rude and was their for a paycheck. The doctor was diagnoses me my symptom and not letting explain myself. They just blew me off and said go get over the counter medication. No imaging, no blood work, however, they will sent me the bill for best care they gave me. Please don't go to this place. Also I would like to call patient relation so they can investigate this crew.

LK

Lauren Kotter

29 Jan 2026

Not impressed at all with their billing department. You will get a different answer each time you call. Would not recommend.

MD

Monica DG Local Guide

21 Jan 2026

You would think this hospital is good. Don’t let it fool you just cause it’s in the medical center. Nurses are not attentive, in a rush, not too friendly. Nobody is on the same page. Need better patient care and maybe some of them need to go back to school for retraining!!!!!!

KJ

Katherine J. Romero

12 Jan 2026

I am writing to formally express my concern regarding an incident that occurred today during my visit to the hospital where my husband is currently admitted.

While visiting my husband, I was accompanied by my 4-month-old baby and my 2-year-old child. When my baby began to cry, hospital staff asked us to leave immediately. The manner in which this was handled felt abrupt and lacked understanding of the situation.

I understand that hospitals must maintain order and a calm environment; however, I did not see any posted signage or receive any prior information indicating that children were not permitted to visit a hospitalized parent. As a result, the experience was distressing and confusing.

If children are not allowed during visits, I respectfully suggest that this policy be clearly communicated through visible signage or during the visitation process. Additionally, I believe it would be beneficial for staff to receive guidance on how to address such situations with greater sensitivity and professionalism.

Thank you for your time and attention to this matter. I hope this feedback will help improve the experience for other families in similar circumstances.

JT

Jair Tobon

12 Jan 2026

I am currently admitted to this hospital and would like to share feedback regarding a recent visitation experience. My wife visited me with our 4-month-old baby and our 2-year-old child. When our baby began to cry, they were asked to leave. We were not aware of any policy restricting children from visiting a hospitalized parent, nor did we see any posted notice. If such a policy exists, clearer communication would be helpful. Thank you for considering this feedback.

ST

Sharlyn Thames Local Guide

12 Jan 2026

My mother was here this past November for 2 weeks due to low sodium. There were MULTIPLE other things going on keeping her ill and what did these doctors do? Discharged her the moment her sodium returned to normal, ignoring the fact she couldn’t WALK ON HER OWN for the first time in her life. HCA Kingwood, where she ended up a less than a couple weeks later, said she probably got an infection from memorial Hermann that they ignored. Mom died on 12/7. If I had known to have an autopsy, they would have a lawsuit on their hands. These people should lose their license and the entire place shut down.

AY

ana Yours Local Guide

10 Jan 2026

The worst hospital ever to go as for an EMERGENCY. So they had so many people with IVs out in the lobby. They run all sorts of test and bring you back to the waiting area. Long story short.....they only take the people with insurance to the back. When they called us to the back where they do vitals only the lady was like ok she is going to be discharged. I said what do you mean she hasn't seen a doctor. She brings a practitioner nurse. She is explaining to us eat she saw and the other lady was trying to get us out fast while the nurse was talking. Literally yanked the IV out my daughter's arm. Never again I will go to that hospital.
DO NOT GO THERE. I KNOW WHAT TELLING YOU. THEY DONT CARE FIR YOUR HEALTH IF YOU HAVE NO INSURANCE.

MP

Mak Peace

8 Jan 2026

Have been here since 11 and still no room given. They are administering meds and IVs in the waiting room. Some people get a room some don't. Walked to the cafeteria it's all types of rooms available. There's no update you can't walk with your family member to the back. Hippa laws broken every which a way.