Quick Lane at Mike Calvert Ford of Houston

JC

J c M Local Guide

15 Jun 2026

If I could leave no star, I would trust me, on May 15 I had my left vehicle there. For an issue that I wanted resolved ,jose zendejas was appointed to us i explained to him what the matter was and what I needed to get done to our 2021 ford escape , i told him that my truck could not connect to the inspection stations,
And that it needed to get a gateway module update , right off the back, he said. No, it does not need that. He did not do any kind of further research, he said that it needed to get diagnosed first , i said fine, So I left it there to get worked on the following week on May 19th. He calls me and says the truck is ready. I told him what was wrong with the truck.He said he did a couple of tests on it.And that was it, i said, go ahead and do the state inspection and of course it wouldn't connect to the state's computer also. Bottom line here is that he is useless and to top it off he was very arrogant and rude from the beginning ,

He just said there's nothing we can do for you take it to the DMV !

HORRIBLE service advisor

My wife asked for the price of an inspection, his words were" $18.50, like any other place would charge!"

Very rudely

This is not how you treat customers.

Thanks to CHASTANG FORD that was on top of there stuff ,they got it resolved . Super professional and knowledgeable service team.

Not like Tommie Vaughn.

MN

Matt Naquin

2 Jun 2026

Excellent experience with Tommie Vaughn Ford Service. I came in with intermittent warning lights (BRAKE, Anti-lock Braking System (ABS), and traction control) and a drivability concern. The team communicated clearly from the start, explained what they found, provided pricing up front, and gave an accurate timeline. They finished the work the same day, arranged an Uber ride for me, and the vehicle drove home great. Professional, straightforward, and easy to work with. I would recommend them to anyone in the Houston area. They kept me updated throughout the day and everything was explained in a way that made it easy to approve the right work.

Ask for Bobby in service, he's the best!

NS

Nike Segrest

20 May 2026

I would like to share my parents’ experience with Tommy Vaughn Ford after they were sold a salvage 2025 Tesla Model Y that will not supercharge. The salesmen informed them to take it to Tesla for repair.

Tesla stated that after entering the VIN number, the vehicle was showing as having a salvage title. After inspecting the vehicle, Tesla informed them the car had over $22,000 worth of prior damage that appeared to have been repaired illegally and unsafely. They were told electrical lines had allegedly been glued together instead of being properly repaired. If those lines had failed while driving, it could have caused a very serious accident and potentially put innocent lives at risk.

Tesla also confirmed the vehicle was considered unrepairable and needed to be totaled out. This information was shared with the sales representatives, and their response was simply asking if they could find them another car.

On top of that, their credit has reportedly been run repeatedly without authorization, and instead of properly resolving the issue, they were offered another auction vehicle ,a Genesis even though they were specifically shopping for a Tesla.

Pastor Osorio and Patrick were involved in the deal.

We are sharing this experience so others can be aware and thoroughly inspect.

RB

raymond bynum

15 May 2026

Every employee is nice and knowledgeable. I appreciate the time they took with me. Megan A. made my car buying painless and quick. She is extremely great at her job.

JP

JW Pickens

2 May 2026

Had the best car buying experience with Lauren in sales and Jason in finance. I have bought a lot of cars, and sold a lot of cars. Their customer service, responsiveness, and easy of purchase made the experience exceptional.

Lauren helped me pick out the perfect vehicle for my family, had it cleaned and ready before we arrived, and addressed the one concern I had before we left the lot.

Jason was able to have most of our financing paperwork completed before we arrived, he didn’t pressure us to go beyond our budget, and he was able to book our deal with a finance company that met our credit needs.

I’ll be back to buy another vehicle soon from the pair of them!

DS

Daniel Swett

24 Apr 2026

Made an appointment, called back and asked if it could be done earlier. They said they had an opening Friday at 2:00PM and said they booked it for me. Showed up at appointment time and they said they have no record of it. This isn't even Ford OEM, just take your car to Take 5 and save half your money and half the time.

JJ

Junior J

20 Apr 2026

I recently purchased a 2021 Ford F-150 Lariat from Tommie Vaughn Ford in Houston. The vehicle was advertised online as “Ford Blue Certified,” which includes inspection and warranty coverage.

After the purchase, I was not provided any certification paperwork or warranty details. Shortly after, I was informed the truck had a coolant issue that could require a full engine replacement.

When I returned to the dealership, I had to push multiple times and show proof of the listing before they acknowledged the certification. Even then, there was a delay in providing proper documentation, which raised concerns about whether the certification had actually been completed correctly.

During the financing process, I was presented with paperwork reflecting a much higher total amount than expected (around $50k vs. approximately $39k discussed), which I had to question before proceeding. I was also presented with additional add-ons that I had to decline and have removed.

In addition, the truck was not provided with a full tank of gas at delivery, and despite the situation, I was not offered any form of compensation for the inconvenience.

Due to the condition of the vehicle, the lack of transparency, and the overall experience, I chose to return the truck.

I recommend that anyone shopping here verify certification directly with Ford, carefully review all paperwork before signing, and request all documentation upfront. Do not rely solely on how the vehicle is advertised online.

DB

David Buckley Local Guide

23 Mar 2026

I would like to personally commend your team for an outstanding experience from start to finish. My salesman, Tim, was exceptional—professional, knowledgeable, and genuinely committed to making sure I was comfortable and confident every step of the way. He made the process smooth, stress-free, and even enjoyable.

Additionally, my finance manager, Kiwonel was equally impressive. He took the time to clearly explain every detail, answered all of my questions with patience, and ensured I received the best possible options. His transparency and professionalism gave me complete peace of mind.

Because of both Tim and Kiwonel this was one of the best purchasing experiences I’ve ever had.

I wholeheartedly recommend Tommi
Vaughn Ford in HoustonTexas for your business or personal needs.

David
D & T Valve and Supply LLC

Thank you for such a first-class experience!

LG

Lynn Gail J

4 Mar 2026

I purchased a 2024 Ford Escape Active. I am extremely happy with my purchase and had such a pleasant experience at Tommie Vaughn Ford. Everyone was Great from Michael, the Finance Director to my Salesperson, Mia, who made sure I got into the right vehicle to fit all my needs and made the experience less stressful. Thank you all, much appreciated and very satisfied!! Mia you’re the Best!!

DJ

djsmoothjazzofficial

27 Feb 2026

Pat and the finance team did a phenomenal job in a situation I thought I had no options in!! I am so so grateful for their help and dedication!! Will definitely be shopping again with them in the future 🤍 THANK YOU TOMMIE VAUGHN