Quick Lane at Mike Calvert Ford of Houston

TP

Triumph Plumbing Services LLC

11 Aug 2026

Luis Perez provided excellent service during my visit to Tommy Vaughn. He helped me schedule my oil change quickly and kept me updated throughout the entire process. His communication and professionalism stood out, and my truck was ready right on time. I’ve been coming here for years, and the dealership consistently has friendly, helpful staff. The whole experience was smooth and easy. Highly recommend their service team.

DB

Dale Bernsteen Local Guide

3 Aug 2026

The best and easiest car buying experience I have ever had. Mike C. The sales manager was a blessing to work with, can’t t forget David Clear my sale rep, he was easy going understand and fast responding. I will be referring other friends and family to purchase here.

SR

Scott Richardson

1 Aug 2026

I originally went to Tommie Vaughn to look at what vehicles they had to offer. I was directed to Todd who was a Marine for our country and he pointed me into the right direction. I ended up buying a 2026 Ford F150 lariat. The financing, Jason Clark was handled better than I expected! Hats off to the whole team and thank you! All the best!

CA

Carlos Aldava

30 Jul 2026

I was really just hoping for better customer service. When I asked to speak with a supervisor, I was left waiting for over 30 minutes and never actually got the opportunity to speak with a supervisor or manager. I also felt that I was spoken to in a rude and unprofessional manner.

On top of that, my truck was kept at the service center for an entire week for what should have been a simple transmission recall. They also attempted to charge me money for the recall work, which I believe should have been covered. The lack of communication, excessive wait time, and poor customer service made this a very frustrating experience. I expected to be treated with respect and to receive much better service throughout this process.

They supposedly completed the recall, however my vehicle is still doing the same thing it was doing before. When I asked why it had been there for so long, I was told they replaced various things such as the rear camera and other components, but I later found out those items were not actually replaced. I also have a tracker on the vehicle in addition to the FordPass app, and it showed that the truck was at a bar during the time it was supposed to be at the service center. When I brought this up to the service advisor, he said he was going to deal with it, but I have not received any clear explanation or resolution. Also update after having the Truck over the week at my house noticed a big puddle of oil ford left the transmission thing loose leaked oil all over my new driveway stay away from this dealer for service and sales the only good thing about them is the parts department

CL

Christine Loyacano Local Guide

28 Jul 2026

Great service!!

RW

Ryan Wilson Local Guide

20 Jul 2026

I had a great experience with Tommie Vaughn. I dealt with their salesman Jose Lima. He was a very nice, professional, kind man who gave excellent customer service. They worked with the budget I had and accepted my offer. The vehicle was in great shape. If you're in the market for a new or used vehicle, I highly recommend Jose and the Tommie Vaughn staff.

TA

Tapi

15 Jul 2026

Jyles provided excellent service and made my visit a great experience. He was super friendly, professional, and made me feel comfortable from start to finish. He took the time to answer my questions and made the whole process quick and easy. I really appreciated his positive attitude and outstanding customer service!

AA

arturo a rodriguez Local Guide

14 Jul 2026

Great and fast service! Very professional staff! Thery opens early, no appointments Saturday so first come first serve, I like to be there at 7 am, They do take appointments during the week, Andrew D. is great!

DR

David Ruiz

28 Jun 2026

David Watson provided excellent customer service from beginning to end. He made the entire buying process easy, transparent, and stress-free. The finance team was also fantastic. I’m very happy with my new Explorer and will definitely recommend Tommie Vaughn Ford to family and friends.

LP

Loyd Powell Local Guide

26 Jun 2026

I came in aobut 7:30 AM without an appointment. The young man at the counter greeted me warmly. I had just been informed that I needed to drive to Dallas the next day and I knew it was time for an oil change. I asked if I might be able to get the oil changed and have my truck ready to go by 2PM. He quickly assured me that would be no problem. I left my truck and headed to work. Just a little while later the same person called me to offer additional services from the schedule, but I assured that I had personally taken care of most of those on my own. Sometime before 2PM I received another call letting me know the truck was ready to go. When I arrived I got another warm greeting. He gave me my total charge, then checked to see if I had any reward points. I wasn't sure that I did, but my bill went from $97.00 to $22.00. All I can say is "keep up the good work"!