My Sister was very ill and had major surgery, When we where able ,we got her to PAM and the doctors and nurses were so great , We really appreciated all the care and after only two short weeks. My wonderful Sister is home ! Thank you PAM.Health .
Risposta da PAM Health Rehabilitation Hospital of Sugar Land azienda4 Oct 2024
We appreciate the opportunity to care for your sister! Thank you for sharing your feedback with us. Our goal is to provide the highest quality of patient care, and we love to hear when we have exceeded that goal. We will be sure to pass this along to our team.
I want to first personally thank you for allowing me to speak to you last week. I know your time is precious! Even as I got emotional talking to you then, I am also emotional as I put my thoughts together for this message.
I so greatly want to thank you and PAM Health Outpatient Therapy management personnel for the PT and OT staff on board! They are AWESOME! Thank you! Thank you!
Please relay my sincere thanks and appreciation to your staff: Breayn, Kylie, James, Ruth, Isaiah, Jaileen, Bina, Rubina, Wesley, Simki and anyone else I may have left off! Everyone I came in contact with were very attentive to my needs. I am now feeling great because of their encouragement, incredible care, personal attention, and professionalism! Even as I followed their instructions and listened to them, they also listened to me as I expressed my thoughts and feelings.
During this difficult time in my life, their professional background experiences, their incredible training, and how they challenged and encouraged me do my best has helped me on my healing and growth! I am now mobile (without a walker and/or cane) and have very limited pain!
Let me personally acknowledge Breayn, Kylie, James, Ruth, Jaileen, and Wesley. They were each great navigators at encouraging me not to give up as they pushed and pushed me! Please thank them for their empathy and insights to not let my emotions take over. I even appreciate the laughter and personal conversations we shared. Tell them that I thank them so VERY MUCH!
Let me not forget to highlight Isaiah, Rubina, Bina, and Simki. There is no way I can not honor them as well! Just seeing how they communicated with patients entering the location and how they carefully took our medical readings was touching! As well, how they kept clean all the tools we used, helped us all know that we were in a safe environment! Thank them for their exceptional care and concern for each patient and their family member, who entered inside the therapy doors!
Prayerfully, I have not forgotten anyone. If I did, tell them to please forgive me! Because of PAM, I feel so much more confident and hopeful about my future health!
With much gratitude,
Gwendolyn Butler
Risposta da PAM Health Rehabilitation Hospital of Sugar Land azienda4 Oct 2024
Thank you for sharing your feedback with us. Our goal is to provide the highest quality of patient care, and we love to hear when we have exceeded that goal. We will be sure to pass this along to our team.
The physical therapy staff was phenomenal and the the nurses were great. There were a few CNA's that were exceptional Briana,Yassa,CJ,and a couple more. The physical therapist that were great and were getting me toward my goal to stand were Morgan,Derion, Lindsey and a few more. They work exceptionally hard to help you reach your goal. My problem is with the Case Manager Nicole. She talks down to you as if you you are stupid. She also did not shelter. My overall opinion of this facility is a 9. DDtry to assist me in the best placement for and stopped me from filling an appeal to remain at their facility to complete my goalof standing. Lastly she didn't assist the facility to find a closer dialysis site but yet she sent me to a facility (Afton Oaks rated a 1.8 which in my opinion was worser that a hurricane shelter. Upon my ,, Nicole the case Manager needs a course in how effectively do what is best for a patient instead of doing what is easy. The facility that said my dialysis site was too far could have been corrected by her simply making a call to get a site closer the facility discharge I and my . In my opinion the C.E.O. and Nicole have never attempted to contact me about my treatment plan and the lack of completing my goal show an uncaring and unprofessional attitude regarding a vulnerable patient unable to stand which was my goal. Thanks to Dr.s Matt, Strauss and Patel for their care and compassion shown to me while at their facility.
daughter tried to call her again and again and she never returned a call to us. My care was put in jebeopardy as well as my life because
Risposta da PAM Health Rehabilitation Hospital of Sugar Land azienda4 Oct 2024
Thank you so much for reaching out to us. We take these matters very seriously. Can you please call our Patient Experience Hotline at 717-317-9317 so we can get some more information?
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Sheryl StiffLocal Guide
30 Aug 2023
This is the best rehab facility we have ever been too. Their physical, Occupational therapist, speech therapist and their pulmonary staff work you very hard all throughout the day to ensure you see major improvement! They also provide all these therapies on the weekend so I can say you will definitely feel stronger in all ways by the time your stay is up. It’s amazing how quick you see the change but that is because they mean what they say in the beginning. If you’re willing to get the help you need, they are going to provide it to their utmost best, all with a smile. If I could give this rehab facility a 20, I would but 10 is the highest so I absolutely give them that! If you need any of these types of therapies I can not recommend this facility enough. Kudos to all. It’s also got very good food and is a very inviting and warm atmosphere that makes you feel special.
Risposta da PAM Health Rehabilitation Hospital of Sugar Land azienda4 Oct 2023
Sheryl Stiff, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for the wonderful feedback!
I would like to express my sincere gratitude to the exceptional team of doctors, physical trainers, and nurses who provided unwavering support and outstanding care for my daughter, Sara Al Zadjali, during her stay in room number 4220.
The level of professionalism, expertise, and compassion demonstrated by your staff was truly remarkable. Their dedication and commitment to Sara's well-being were evident in every interaction and treatment she received. I am immensely grateful for their tireless efforts in ensuring her comfort and recovery.
Please convey my heartfelt appreciation to the entire team for their exceptional service. Their competence and kindness made a significant difference in my daughter's experience, and I cannot thank them enough for their invaluable contributions.
Once again, thank you for the excellent support and care provided by Pam Reham Management. I am truly grateful for the remarkable team of professionals who went above and beyond to take care of my daughter.
Sincerely,
Jamil Al Zadjali 🌹
Risposta da PAM Health Rehabilitation Hospital of Sugar Land azienda4 Oct 2023
We appreciate the opportunity to care for your loved one. Thank you for sharing your feedback with us. Our goal is to provide the highest quality of patient care, and we love to hear when we have exceeded that goal. We will be sure to pass this along to our team.
The facility was clean. The staff was knowledgeable, professional, and kind. Dietary, physical, and health needs were all addressed correctly and in record time. Mother made amazing progress and left the facility feeling confident. The dry erase board with each days schedule also helped my Mother get through each day as efficiently as possible. Thank you to the staff at PAM rehabilitation!!!!
Risposta da PAM Health Rehabilitation Hospital of Sugar Land azienda4 Oct 2023
Kathleen Clark, we're so glad that we were able to go above and beyond your expectations! We appreciate the opportunity to care for your loved one.
I was a patient at PAM in the Heights for 4 weeks. I can say that this is the best experience I have had in hospital. The therapists, nurses and aides are great and I was most impressed by the administration. The directors of therapy, case management and the Doctors all genuinely cared about me and my circumstances. I felt they always had my best interest in mind and treated me with the utmost respect and care. I would gladly return there for any rehab needs in the future and HIGHLY recommend this rehab hospital to anyone in need of an inpatient rehab hospital. You will NOT be disappointed. 5 out of 5 stars all day long!
Risposta da PAM Health Rehabilitation Hospital of Sugar Land azienda4 Oct 2023
Thank you for sharing your feedback with us. Our goal is to provide the highest quality of patient care, and we love to hear when we have exceeded that goal. We will be sure to pass this along to our team.
I want to say PAM has some wonderful physical therapist. They help you achieve your goals and push you. I am very thankful to Jason, Billy and James. They really helped me achieve my goals which I thought I could not. But they helped me to walk out with a cane and being able to move my arm in which I thought it wasn’t possible. I can never thank them enough! I am so grateful for them. Thank you for everything…
~Dedra Cuevas
Risposta da PAM Health Rehabilitation Hospital of Sugar Land azienda4 Oct 2023
We appreciate the opportunity to care for you! Thank you for sharing your feedback with us. Our goal is to provide the highest quality of patient care, and we love to hear when we have exceeded that goal. We will be sure to pass this along to our team.
Truly a wonderful place. The staff is phenomenal and the level of care received was top notch. Therapists are caring, understanding, and super knowledgeable. Explain what they’re doing, how it helps, and what to expect as you end results. Good job guys!
Risposta da PAM Health Rehabilitation Hospital of Sugar Land azienda4 Oct 2023
Thank you for sharing your feedback with us. Our goal is to provide the highest quality of patient care, and we love to hear when we have exceeded that goal. We will be sure to pass this along to our team.
I saw the poor review and was a little concerned about my daddy coming into the facility. I’m sorry they had a bad experience, but everyone seems very kind. It is only our first full day so it may be too early for this review, but I always revise if needed.
Thank you PAM.
