Aruna T
25 Sep 2024
I was at his office 10 days back . After we walked into the office they told us dr is on vacation and you will be seen by nurse who will write down your tests , and all the tests will be done in office . I waited for 2 months to get the cardiologist appointment so decided to go ahead and get tested . They don't explain anything about the tests till we ask .and it took us 6 hours total… seeing nurse , tests and finally have to return home with no test results .
They say the dr will call us back on Monday .. no call came . After finally reaching a live person on phone , after all the automation , she very carelessly says , you get call next wk . Then i said what if some thing is wrong .. says the technician will call , I call on wednesday , and they say next week dr will call .
That amounts to more than two weeks to deliver test results as the Dr is on vacation. They say the technician tells you if its an emergency and the NP writes tests who is also your point of interaction and then hands the report to Dr why do we need this dr ? .. just to deliver results ? A radiologist can do that also if you can get it done outside .
Patient care is totally missing plus no regret and no apologies ..