Thomas is awesome!! He is very professional, informative, personable, and honest, which can be hard to find today. He helped us get our vehicle back into shape and didn't suggest anything that wasn't absolutely necessary. I would definitely recommend him at Russel & Smith Honda if you're in need of getting your Honda serviced. He went above and beyond in every way. Thank you, Thomas. Ten ⭐️s for sure!!
The service is slow. The customer service staff can see you standing there waiting and no one offers to help you. The maintenance service is not the best, I took my Honda CRV to get a wheel alignment and it turns out that my car is now more unstable than before. Also, I didn't have tire pressure alerts, and when I picked up my car it turns out that I still have a punctured tire.
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TD
Temistocles DeversLocal Guide
1 Dec 2024
Spencer Williams was a great salesman! Him and his team made the car buying process simple, seemless, and most importantly, without any pressure at all. Make sure yall ask for Spencer when buying your next vehicle.
I’ve gone to Honda for my Oil changes or anything my car needs since i got my car with them since 2019. But this past experience was just terrible. I went in July 2024 for an oil change and to change my breaks because the time previous to that i was told that my brakes needed to be changed soon. But the guy taking care of me when i went in July told me i did not need to change my breaks, and i was confused from what the previous guy told me but i took what he said, because after all he is a professional who should know what he’s talking about. So i went in again yesterday September 27th because my car was making noise when i would break, so i figured it was the rear breaks. I get there and Thomas Tran is the one taking care of me, he told me that my breaks should’ve been changed when i went in the last time in July, but i told him how the guy helping me then told me they didn’t need to be changed. So now it wasn’t just my breaks, but my rotors as well that needed to be changed. That could’ve been avoided had the guy before had done what i had asked him to and also just checked the car well. But what upset me even more is when i see the mechanic working on my car come to Thomas by his computer and they were both talking and laughing about how much it was going to be to fix my breaks and rotors, because of how bad they had got. They think i didn’t see but i did. I was sitting right behind Thomas computer and the ignorance and audacity for them to do that and think no one was watching them. I don’t see how any of that was funny or amusing, spending almost $800 has 0 humor in it. The lack of respect and care that Thomas and his coworker and the previous guy who did not do what i asked cost me more money than i should’ve spent, and then I’m laughed at for what reason really? The lack of respect and transparency I was shown as a female customer was deeply upsetting and I will not be returning to Honda for any major issues for my car, they’re not helpful and on top of that they’re disrespectful and don’t care for the customers and their concerns. I don’t appreciate being treated like I don’t know anything about cars and how they work, nor did I appreciate the lack of transparency regarding the services required. If Honda is going to be overcharging for service the least they could do is make sure they have good customer service and basic decency.
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PA
p Adki
22 Jul 2024
Just discovered that the plug to my transmission was either not put on or it was worn at the time I had my transmission serviced. Every time I leave I am missing a part or a something. So many things not put back. I feel like my car is being sabotaged by the service department. My HONDA engine cover missing, my firewall screws don’t have any nuts, my battery cover gone, my transmission plug not replaced, a random screw near the transmission was removed. Bringing to their attention and then they deny and thinks it funny. I won’t be back.
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AC
August Cannon
12 Jul 2024
I rarely leave negative reviews, as businesses can live and die by their online reputation.
I went to Houston this past weekend to visit some friends. On my drive up on Friday night, my undercarriage started dragging. It was making a strange noise so I decided to take it here just in case, so that the drive back would be safe. They removed that part for a reasonable price and recommended I add a metal cover that was missing. I declined as it was far too expensive (not their fault).
On the rainy drive back to my friend’s house from Honda that Saturday, the same exact part of my undercarriage on the other side of my car was dragging. I couldn’t bring it back because they were closing, and it was storming (pre-Beryl) so bad that I didn’t notice until the next morning. They must have either failed to remove the other piece or knocked it loose during service.
So I ended up paying to remove a part, just to leave with the exact same issue on the other side of my car. I had to drive all the way home to New Orleans with the same noise as before, as I could not bring it back in (they were aware of my situation).
I could not find a proper way to contact them via email so I could show proof of the undercarriage, so I’m hoping this review calls attention to it and that I may receive a full refund.
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TT
Tiffiney TrenaeLocal Guide
20 Jun 2024
I understand the current economy has MOST just scrambling for money but Honda (this dealership) never offers any form of incentives for loyal customers. I bring both of my vehicles here for service. Most companies offer tire rotation with your basic mileage maintenance but not Russell & Smith. I haven’t received any service coupons since November 2023.
Came in this morning and the service representative, Jose Ramirez, told me to look on the website for discounts if I wanted to know if any was being offered.
The systems were down so I received a poorly handwritten report of the $90 oil change & $20 tire rotation received today with expected $179 for brake flush and another $179 for coolant flush lol. RIDICULOUS
I hate it here and really will not be returning.
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LA
Latisha AllenLocal Guide
29 Nov 2023
Mr.Rocky is the man! I came in for a minor issue for my radio. He gave me fast, professional yet && was super sweet && kind. He fixed my radio && I was back to my Bluetooth in under 1 minute!! Fast service. So thank you Mr.Rocky, you have really great customer service.
I was having notifications in my car that it needed maintainence, so I took it to Russell-Smith Honda for service. I was able to make an appointment, & upon arrival, they took me right away. My service consultant, Drew, was very thorough letting me know what needed to be done. He gave me an approximate quote before they started & also let me know about how long it would take. He was correct on both counts, & didn't try to up sell me something I didn't need. I waited while they did the work & the customer waiting area was clean, quiet, & pleasant with free coffee. All in all, a very positive experience.
I went there for a regular maintenance service and also solving a. problem with my car remote. I was getting error message about low remote battery. When I got there I waited long time before someone came and asked me about service that I needed. I specifically explained to him about issue with remote control and showed him the error message and two remote control of my car.After 1 hour when my car finished I asked them if they addressed the issue and they said no because they don’t have battery for remote. Then I asked them can you at least show me how I can change the remote battery and what battery type I need at least I can buy it myself and change it , but they said the person who can do it is busy and can’t come after me waiting 1 hour for my service and they gave me two solutions. buy a battery and bring it back for them to change it or someone will call me later to tell me how to do it over the phone in both cases this is not service that I expected to get from a brand like Honda I am totally disappointed from this place and Honda.I’ll file a complaint with Honda let’s see how they can help hopefully they do a better job than their local dealer.
