Tops Surgical Specialty Hospital

JK

John Kleinfelder

22 Aug 2026

Told to arrive 0915, arrived 0900, waited 2 hours before called in. Nurses were great. But was told since I ate the day before would not be able to get twilight drug for procedure, hence had to get local. All was fine and went well. My problem is should have been contacted several days prior to procedure not 3pm the day before. Low rating due to bad communication & long wait.

BE

Bee Local Guide

17 Jul 2026

I have been coming to this clinic for many years and have always appreciated the quality of care. The mammography technicians are outstanding, professional, kind, reassuring, and they do an excellent job of helping patients feel as comfortable as possible during what can be a very stressful experience.

Unfortunately, my most recent visit was very different from what I’ve experienced in the past. The front desk staff no longer seemed welcoming, and the receptionist was not friendly or empathetic. Given that many patients arrive anxious about their mammogram and the possibility of difficult news, a warm and compassionate greeting can make a significant difference.

What was even more concerning was that there were two additional staff members at the front desk having a loud conversation about other coworkers and the culture at other clinics. It felt very unprofessional and inappropriate for patients to overhear. The lights in the front reception area were also off despite the clinic being open, which created an unwelcoming atmosphere.

I sincerely hope management addresses these concerns because the clinical staff provide excellent care. However, the front office experience is an important part of patient care, and based on this visit, I may have to consider another imaging center in the future.

BS

Bilyana Simeonov

7 Jul 2026

Overall good experience, I would say the radiologist and the ultrasound technician very attentive, nice, thorough with questions and supportive, the admin staff- the reception not at all. The check in staff .... I am really questioning some of their skills, but I am not their employer, disappointing for me was the way I have to deal with them for the required paperwork and the fact that in this ultra technology era they had to asked me to get my information/images by the other facility on a disk, while they were provided with an access to receive it and save it immediately on their own computer devices, so I was forced to went back and forth between two medical offices, wasting precious time because some one there does not want to upgrade in 21 st century.