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Tasha TerryLocal Guide
1 Jun 2023
Would absolutely NOT recommend this "establishment".They are nice but you will get deceive into buying a car or truck. I wanted my own truck and put money down that I had saved. Now regret ever buying from them and signing a contract. They overcharge, and there was many problems with the vehicle. I was not told the history of the vehicle. They procrastinate on fixing problems with the vehicle.They did offer me another truck but who would want another after that. Lost money and I don't have the vehicle. A waste of time and money.
Resposta de Houston Auto Emporium empresa4 Oct 2023
SPITEFUL CUSTOMERS CAN BE ANGRY AND OVERSTATE THE SITUATION TO MISLEAD INTERESTED CONSUMERS. THIS PARTICULAR SITUATION IS NOT ACCURATE AS THE CUSTOMER STATED. THE CUSTOMER CALLED US AND WE MADE EVERY ATTEMPT TO SATISFY THEIR REQUEST EVEN AFTER A FEW MONTHS AFTER THE SALE. HOWVER THE CUSTOMER JUST DID NOT WANT THE TRUCK AND WANTED OUT OF HER CONTRACT AFTER JUST A FEW MONTHS. WE EVEN OFFERED A DISCOUNT AND SHE ACCEPTED AND WE GLADLY OFFERED TO TRADE INTO ANOTHER VEHICLE BUT TO NO AVAIL. SOMETIMES WE CAN'T PLEASE EACH CLIENT ALTHOUGH THAT IS OUR GOAL. WE WISH YOU THE BEST AND A BETTER EXPERIENCE. OUR VEHICLE WAS A 2008 FORD DIESEL TRUCK A USED WORK TRUCK BUT CUSTOMER WAS UNABLE TO AFFORD REPAIRS OR JUST LOST INTEREST IN THE TRUCK SO SHE ASKED US TO PICK UP. USED VEHICLES CAN AND GIVE UNEXPECTED REPAIRS AND WHEN THIS HAPPENS IT SOURS A TRANSACTION. WHEN THAT ARISES WE GLADLY OFFER A CHANCE TO MAKE THE REPAIR OR WE OFFER A DISCOUNT. SHE AT THE TIME TOOK THE DISCOUNT AND THEN A MONTH LATER SHE DECIDES TO JUST NOT WANT THE TRUCK. WE CAN ONLY DO SO MUCH. AGAIN, WE ARE NOT HAPPY ABOUT THIS AND EVEN DISCOUNTED THE ORIGINAL CONTRACT AND TERMS TO APPEASE THE CLIENT. WE WISH HER THE BEST.
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Golden Celestin
7 Sep 2022
I would absolutely NOT recommend this "establishment"(if you want to even call it that). They act nice just to deceive you into buying a car. I was desperate but WILL ALWAYS regret ever buying from them and signing a contract. They overcharge and scam. They do not keep their word and procrastinate on everything from your documents down to their service. If you need a car PLEASE choose a different dealership. Some of their rentals also have roaches. They ALSO do not let you know the background of the sham vehicles they sell. THIS IS A VERY SHADY "business". PLEASE BEWARE AND PROTECT YOURSELF AND MONEY!!!!!!
Resposta de Houston Auto Emporium empresa4 Oct 2023
SOMETIMES OLD CUSTOMERS CAN BE SPITEFUL. THIS IS THAT KIND OF CASE AND UNFAIR REVIEW. WE TAKE PLEASURE IN HELPING CLIENTS, WE GO OVER AND BEYOND AND DUE TO THEIR ANGER WE GET A NEGATIVE UNFAIR REVIEW. WE WISH ALWAYS FOR SATISFIED CUSTOMERS BUT WE DID NOTHING WRONG IN THIS CASE. WHEN CUSTOMERS CARS GET REPOSSESED FOR NON PAYMENT THEY GET ANGRY AND SPITEFUL AND WE ON SOME CASES WE ARE NOT THE FINANCE COMPANY. SO SOME CUSTOMER GIVE UNFAIR REVIEWS AGAINST US AS THIS CASE. WE WISH YOU THE BEST AND APOLOGIZE FOR YOUR EXPERIENCE. WE WISH IT COULD HAVE BEEN BETTER FOR YOU. WE WILL ALWAYS TRY TO DO BETTER NEXT TIME.
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Kenneth Tezeno
28 Oct 2021
The customer service is great, but I have been waiting patiently for my license plates and title for a car that I paid cash for. It’s been almost 8 months now. I have personally gone in many times but all I get is, “ … come back in 2 weeks.” I would have recommended this dealership 8 months ago, but not so much now.
Resposta de Houston Auto Emporium empresa4 Oct 2023
Kenneth your absolutely right we had a title delay and it was not your fault to have to wait on the extra time. I'm sorry for the inconvenience we may have caused and will strive to do better in the future. We wish the best for you and would love to make it up to you. We would like to apologize again. We did resolve his issue and all is well now.
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Ashley CarpenterLocal Guide
6 Jul 2021
I will share more later but I wouldn't recommend these people. The office staff is wonderful but the owner lied to me and did not diagnose my car correctly. I feel used and taken advantage of because I was a loyal customer who always paid my bill on time.
Resposta de Houston Auto Emporium empresa4 Oct 2023
ASHLY WAS A LOYAL CUSTOMER AND WE WERE LOYAL TO HER. SHE WANTED US TO DO A REPAIR TO HER CAR AFTER A YEAR AND WE OFFERED TO AND WE OFFERED TO TRADE IN BUT SHE GOT MAD BECAUSE SHE COULDN'T EITHER AFFORD THE REPAIR OR ACTUALLY IT WAS A FRIEND OF HERS THAT CONVINCED HER NOT TO BUT WAS ACTING STRANGE BECAUSE WE HAD A GREAT BUSINESS RELATIONSHIP. I WISH HER THE BEST AND HOPE WE CAN DO BUSINESS IN THE FUTURE. NO HARD FEELINGS. I WISH WE COULD OF SPOKEN MORE TO FIND A SOLUTION AND I APOLOGIZE ON HOW YOU FELT, BUT THAT TRULY WAS NOT OUR INTENTION. BEST REGARDS
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Sharaffeh Tabarsi
1 Feb 2020
So pleased with the level of customer service here. I traded in my vehicle with ease. Everyone was so nice and friendly . I felt secure in purchasing a vehicle because they have the best mechanics there also. My salesman Tracy was so friendly and helped me with everything. They also have an entertaining sign waver. You guys have to check them out. Im pleased with my new car❤
Resposta de Houston Auto Emporium empresa4 Oct 2020
Dear Sharaffeh,<br>Thanks very much for your five star review of Houston Auto Emporium. I'm glad you felt Tracy's customer service was well done. It's something we've worked hard on and we're pleased our efforts resonated with you.<br>I also want to thank you for your feedback on our Sign waver, he puts his heart into what he does and its refreshing to see it in our company feedback.<br>I appreciate your kind words and professional demeanor and look forward to seeing you in the near future.<br>Best, David, 281-481-1700
I had an amazing experience with Houston Auto Emporium. I was referred to them by a friend who's been going to them for years. I started out having issues with a salvage vehicle I had purchased, and they did everything they could to get that vehicle up and running ... and at a great price. I also just recently traded in a vehicle with them; and I'm completely in love with my new vehicle. Their maintenance team is spot on with repairs and you can't beat their prices. Not to mention the ladies in the office are sweet, helpful, and patient. Like I said ... my experience was amazing and I will continue to use them for any of my auto needs and refer them to friends/family to help with any of their auto needs.
Resposta de Houston Auto Emporium empresa4 Oct 2020
Dear Cynthia, your story is incredible; thank you for sharing that with us! It's wonderful that Houston Auto Emporium has made such a difference for you.<br><br>One part that really stood out to me was your patience and openness towards us to give you an experience that stands out. Thank you for your trust.<br><br>We're happy you had a fantastic time buying your new vehicle and trading in your old one. We're thankful for amazing customers like you and hope to see you again soon!
First time buying experience bought a 2006 Hyundai Sonota. They replaced the radio and did an oil change they also fixed the locks and added a door handle. They are amazing you don't need credit just down payment and they work with you. Tracy and David are awesome.
Resposta de Houston Auto Emporium empresa4 Oct 2020
Dear Russ, Thank you for your kind words and five star review, We are delighted to hear those kind words and cant wait to see you soon!!! All the best!!! David - 281-481-1700
The employees are very friendly and are helpful. Found my car the same day I went and got an awesome deal on it! Although, there were a few things that needed work, David (the owner) was very nice about getting them fixed for me. :)
Resposta de Houston Auto Emporium empresa4 Oct 2018
Hi Gabby, Thank you for your review and kind words. we appreciate you :)
I actually had the best service and this should be your next stop shop to buy your new car. They will work you out the best deal of the century. I've had trouble and was turned down everywhere else, but these guys here got me hooked up and now I'm riding in my new 2013 Toyota Camry with less than 21,000 miles. Thank you I love you guys for all the hard work and excellent service.
Resposta de Houston Auto Emporium empresa4 Oct 2020
Hi Wynder, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.
I purchased a car from Houston Auto Emporium and it was the best car purchased experience I have had so far. From Traci calling following up frequently, to me signing my papers, and them following up days after I purchased the vehicle. Not to mention someone rear ended me about a month after I purchased it. I called David to see if they could do the repairs and he did not hesitate. They did the repairs in an ample amount of time and worked with the insurance company. Very professional service and top of the line.
Resposta de Houston Auto Emporium empresa4 Oct 2020
Dear Elmer, Thank you so much for your kind words and appreciate your business!!!
