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I don’t usually leave reviews but I just wanted to give a shout out to Brianna she was super helpful, detailed and went above and beyond to assist me. She helped me find something that was in my best interest. She was very informative and provided all of the information and details needed. I would highly recommend coming here. The best in the city by far! Thank you Brianna for your exceptional help!
Good afternoon, I do not recommend this place. Years ago, everything was perfect. Mr. Puentes was always kind to his clients. Nowadays, the people who are there only try to deceive people by saying that they will not find a better price elsewhere and are very rude. when you tell them to find you better experiences. There is a person named Brianna, she is very rude, she doesn't let you talk and she only wants to say what she wants and she wants to sell you what she says. Esmeralda was a very good person but a few months ago she changed a lot. This agency is not even half of what she was before. They want to sell you what they want without having a choice. Mr. Fuentes, if you look at this for the sake of your business, it has to be the same as when you started. Kind and help your clients, any business, no matter how high it is, can fall without return and you, Mr. Puentes, fought a lot to get to where you are so that your business could fall from one day to the next because of the bad staff you have. The majority are women but they protect themselves, there is no number for complaints. Thank you, Mr. Puentes, thank you for your service. You helped me for a long time but I had to go to another agency. I hope this improves and may God bless you.
Resposta de Puentes Insurance & Financial Services empresa4 Oct 2024
Thank you, Jose, for your honest review, I am sorry you feel this way and I assure you that I will take corrective action. Unfortunately, the insurance industry is facing challenging times, increasing premiums and adding restrictions on writing business in the Houston area. These changes have introduced additional workload and stress for agents and their staff. However, we are committed to helping our customers to find the best insurance products at the best possible price and quality of service is our priority. I apologize for the inconvenience and if you would like to discuss your case with me, I’ll be glad to do so. Please contact our office at your convenience and let us know the best time for me to call you. Thank you. <br>O. Puentes (owner) <br>
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CC
Chelsea Cell
17 Mar 2024
Terrible service. Brianna did not call me back.
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VA
Vanessa AguilarLocal Guide
4 Nov 2023
Esmeralda is amazing. She was able to assist me, my parents, and my mom's business with all of our insurance needs. It was explained in detail and it was such an easy process. 100% recommend.
I love love the staff !! They provide exceptional customer service! And my location is Bryan/ College Station they always go beyond . Esmeralda and staff thank you so very much for help. 💯🫶
Best customer service with my commercial truck insurance, I like them so much I switched over my personal vehicles and my home owners insurance as well, best in the business, thank you Puentes Insurance
