The staff was wonderful!! Very friendly and welcoming. The rooms were spacious and beautifully designed. The location is perfect, with everything in downtown just a short walk away. The only downside was that the room could have been cleaner; the coffee pot hadn’t been washed, and there was noticeable dust, especially under the bed, which was a bit disappointing. Despite that, it was overall a great stay at a great hotel!
Resposta de The District at Hogg Palace, A Wyndham Hotel empresa4 Dec 2025
Thank you for sharing such thoughtful details about your stay. It is wonderful to hear that our friendly, welcoming staff made a strong difference, that the spacious rooms and design resonated with you, and that the downtown setting kept everything within easy reach. However, we regret the cleanliness misses you encountered, and we'll be sure to review your comments with our team to ensure our high standards are being met. Your overall enjoyment means a great deal, and we hope to welcome you back for a visit that is as polished as it is comfortable.<br><br>Sincerely,<br><br>Margaret Smart<br>General Manager
I travel a lot for work as a musician, and Reside Houston Downtown has easily been one of the best properties I’ve ever stayed at. What makes this place stand out isn’t just the beautiful, clean rooms or the great downtown location — it’s the staff.
From the front desk to housekeeping to maintenance, every single person on every shift consistently goes above and beyond. You can tell they truly care about every guest, not just the easy ones. They know people by name, they’re proactive, and they’re always willing to help without hesitation. You don’t see that very often anymore, especially in downtown hotels.
The rooms are spotless, the linens are fresh, the building feels extremely safe, and the entire property is maintained better than most higher-priced hotels I’ve stayed in. It’s also very pet friendly and kid friendly, which adds to the welcoming atmosphere.
The location is perfect — close to everything in downtown, with great views that make it feel like a mini vacation every day. I’ve been here two weeks and honestly feel like I’m living in a relaxing home away from home.
Huge credit to the entire staff and management team for creating an environment this consistent, clean, and comfortable. I would absolutely stay here again and even live here long term.
Resposta de The District at Hogg Palace, A Wyndham Hotel empresa4 Dec 2025
Dear Kay,<br>Thank you so much for sharing your review with us! We’re thrilled that your stay felt like a home away from home and that our team made such a positive impression on you. We take pride in creating a welcoming and comfortable environment for every guest, and your kind words mean the world to us. It was a pleasure having you here, and we hope to welcome you back very soon.<br><br>Sincerely,<br><br>Margaret Smart <br>General Manager
I had to stay in a hotel for a few. I picked them because of the name and location. It was late and I was tired and my sciatica was horrible. They had 3 floors. Floor 1 and 2 was under renovation so floor 3 was it
It is a non smoking hotel so I went down stairs having to walk the stairs every 2 hours to smoke. Me and my clothes that I brought smelled like smoke even my purse. The 2nd night my door stopped locking so they had to move me to another. They have not renovated that floor yet. They charged me 102.00 a night. I stayed 4 nights and when I checked out they charged me 250.00 for smoking in the 1st room I was in. I never smoked in my room. Even though I could barely walk, I took the stairs down every 2 hours to smoke. I'm sure that's on camera. Why would I do that if I was smoking in my room
Also the young girl that was working that day I checked out I had seen 3 days there was the rudest person I have ever seen working front desk.very unfriendly. The 2 sisters that worked there were very sweet and helpful during my stay. But charging me for something I did not do. I feel like I am being punished for being a smoker.
Resposta de The District at Hogg Palace, A Wyndham Hotel empresa4 Dec 2025
Dear Valued Guest,<br><br>Thank you for taking the time to share your feedback. We understand concerns about additional charges and appreciate the opportunity to clarify.<br><br>Our property is a 100% non-smoking hotel, and we take this policy very seriously to ensure the comfort and safety of all guests. In situations where a potential smoking violation is identified, we follow a strict verification process. This includes confirmation from three separate team members, each trained to recognize the signs of in-room smoking. A charge is only applied once all three independently verify the evidence.<br><br>In your case, this process was completed, and the $250 fee was assessed based on those confirmed findings. We never make these decisions lightly, and our goal is always to be fair, consistent, and transparent.<br><br>If you would like to discuss the matter further or have any additional questions, please feel free to contact us directly. We’re always happy to help.<br><br>Sincerely,<br>Stephanie Bell<br>AGM<br>Laquinta Inn & Suites
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IA
I AM Yamile GarciaLocal Guide
15 Nov 2025
This is my 3rd time in Texas. 1st time @ Days Inn & it won't be my last. This is wayyy better than where I was staying at before. It's soooo clean!!!!! And you can smell the cleanliness as soon as you walk it!
Resposta de The District at Hogg Palace, A Wyndham Hotel empresa4 Dec 2025
We are thrilled to hear that you enjoyed your stay at our hotel and found it to be an improvement from your previous experiences. It's wonderful to know that you appreciated the cleanliness of the rooms and the quality of service provided. We strive to maintain high standards for our guests' comfort and satisfaction. Thank you for taking the time to share your positive feedback with us!
This was the nicest 2-star hotel we've stayed in. We were pleasantly surprised. The shuttle driver was very nice and helpful, the breakfast was nothing to shout about but adequate (waffles in the shape of Texas), pre-cooked eggs, sausage, yogurt, juice, etc. This was very close to Hobby airport. Exactly what we needed.
Resposta de The District at Hogg Palace, A Wyndham Hotel empresa4 Dec 2025
Thank you for taking the time to share your detailed feedback with us. We are thrilled to hear that you enjoyed your stay and found the shuttle service, breakfast options, and location to be convenient for your needs. It's great to know that you found good value during your time with us. We appreciate your positive comments and hope to welcome you back in the future.
This is an upscale hotel so I expected more from it. The room needing to be dusted. The top of the fridge was very dirty. There was no reg coffee, just decaf. I had to ask front deak for some, which isn't a big deal. It just proves housekeeping is slacking. The bed was super comfy. I liked the Roku on the tv. I was able to login to my streaming apps to watch tv. The tub had jets for a jacuzzi, but they did not work. The kitchen didn't have dish soap. I assume it was another housekeeping issue or maybe they don't provide it. Not sure. I just felt bad leaving dishes in the sink. It is very convenient having a washer/drier in the room. I was able to wash a few things and absolutely appreciate that. The deco is industrial and you get a vibe like you are in Manhattan. The room was very cozy and extremely quiet. To enter the parking garage it is by gate code. And to exit the front desk let's you out. I like the security of that. I felt good about leaving my BMW in the garage knowing it was gated and secure. I went out for the evening and arrived back to the hotel late. The front desk made you show your room card to enter. That is another layer of security I definitely can appreciate. The ladies at the front desk were all very helpful and nice. The historic history on the hotel is super cool. I would highly recommend staying here. It was convenient to the music center, easy access, and very nice.
Resposta de The District at Hogg Palace, A Wyndham Hotel empresa4 Nov 2025
Dear Tina,<br>Thank you for taking the time to share such a thoughtful and detailed review. We’re delighted to know our comfortable accommodations and helpful service helped make your stay feel both relaxing and safe. Your comments about the room are also appreciated and will be shared with our team. We’re glad you enjoyed your overall experience, and we hope to welcome you back to Reside Houston Downtown soon!<br><br>Sincerely,<br><br>Margaret Smart<br>General Manager
××××UPDATE 9/12 ****
After a month I finally received a refund for my deposit. My bank institution did not withhold any funds or hinder the process. This hotel establishment didn't create a refund until 21 days later, as stated..why did it take so long?? "We're sorry for the inconvenience, is there anything else we can fo for you? " That was the response. Inconvenience and unprofessional. Please save yourself the headache and find accommodations elsewhere.
I believe my review has been deleted by the property however do not stay at this location find accommodations elsewhere it has been 4 weeks since my stay the room was dirty and it stunk I tried to turn on the TV however the TV and the TV remote were greasy and the TV was disconnected with a cable from the back I move the TV to find the cord to plug it in and behind the entertainment center there was trash there was food there was empty cans of foil paper with food in it! I checked out the next morning the front desk Personnel told me that my deposit which was $150, (a lot), would be refunded within 3 to 7 business days. It has been 4 weeks and I still have not received my deposit! I contacted La Quinta Inn Wyndham Resorts they made a reference number and I tried to reach out to the property management but no one answers the phone during the day or the night time! This issue is still unresolved I will update if and when it is resolved such an inconvenience find accommodations elsewhere!
Resposta de The District at Hogg Palace, A Wyndham Hotel empresa4 Oct 2025
Thank you for your feedback. We sincerely apologize for the concerns you experienced during your stay. We strive to provide a clean and comfortable environment for all our guests, and your comments will be shared with our housekeeping and maintenance teams for immediate review.<br><br><br><br>Regarding your deposit, our records confirm that the refund of $150 was processed on September 6, 2025. Depending on your financial institution, it may take additional time for the funds to appear in your account. If you have not yet seen the deposit, we recommend checking directly with your bank or card issuer.<br><br><br><br>We truly regret any inconvenience you faced and appreciate you bringing these matters to our attention.<br><br><br><br>—Stephanie Bell<br>Hotel Management
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JW
Julia WashingtonLocal Guide
17 Aug 2025
I have mixed feelings about this location.
For the good stuff: I really love the staff and the fact that they made fresh chocolate chip cookies at the front desk for not only for them but for us too. So, I tried two of them and they taste really good. They even give us an airport shuttle ride from the airport to the hotel for check in.
For the bad stuff about my room is how bad the AC sounds and not to mention a small roach appearing out of nowhere while my mom is in the bathroom.
I also don't like the fact on how the cleaning staff doesn't take care of the trash that are located outside of the rooms downstairs. Although the only good thing about them is how they made the beds which I thought it was nice for them. I also don't like how it smells like cigarettes outside. I also don't like their breakfast either so we ended up ordering Chick Fil A instead.
We did have a bathroom incident at one point in my sister and grandma's room but luckily they got it fixed for a few minutes.
Overall, this is a pretty good hotel. I'm sure my mom would love to come here again lol
Resposta de The District at Hogg Palace, A Wyndham Hotel empresa4 Oct 2025
Thank you for taking the time to share your detailed feedback following your recent stay with us. We're delighted to hear you appreciated our friendly staff and enjoyed the fresh chocolate chip cookies at check-in. Your comments about the rooms and cleanliness have been duly noted for improvement. We regret any inconvenience caused and will address these concerns with our team. Your insights are invaluable as we strive to enhance the overall guest experience.
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CT
Cristian Trejo
6 Aug 2025
Booked this place because of the reviews. Once you open the door, I guarantee you will be amazed of how well maintained this place is. Room A/C is amazing, big tv, along with any channel you can think of, clean bathrooms, clean room, bed is super comfy, pillows are amazing. 10/10
Resposta de The District at Hogg Palace, A Wyndham Hotel empresa4 Oct 2025
We are delighted to hear that you enjoyed your stay with us! It's fantastic to know that our well-maintained facilities, comfortable rooms, and prime location met your expectations. Our team works hard to ensure a top-notch experience for all our guests. Your positive feedback is truly appreciated.
Parking lot was empty when I arrived, which should have been my cue to leave. The receptionist said there’s no internet right now but her manager was aware of the situation - no internet was provided the entire stay. Pool and hot tub? Closed. Exercise room? Closed? Parking lot at night? Empty and dark. All the other hotels around have cars and lights. There’s not even a sign on the building, this place is cutting all kinds of corners. I suggest looking elsewhere.
Resposta de The District at Hogg Palace, A Wyndham Hotel empresa4 Oct 2025
Dear Mr. Feller<br><br>Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay.<br><br><br>Please know that our property is currently undergoing renovations to address many of the concerns you mentioned, and we are working hard to improve the quality of our guest experience.<br><br><br><br>We are glad to hear that our staff was friendly and apologetic, and we truly appreciate your patience. As a gesture of goodwill, we would like to offer you Wyndham Rewards points. Kindly contact the hotel directly at your earliest convenience so we can verify your membership details and process the compensation.<br><br><br><br>We value your feedback and hope you will give us another opportunity to provide you with a much-improved stay.<br><br><br><br>Warm regards,<br><br>Stephanie Bell<br><br>General Manager<br><br>La Quinta Inn & Suites by Wyndham Pasadena