St. Luke's Health - Springwoods Village Hospital - Spring, TX

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Nickole Johnson

28 Feb 2025

I came in on 2/26/25 with Covid/flu like symptoms and was checked quickly and easily. Within 10-15 min I was taken to a room and had my vitals taken as well as testing for viruses. The staff from the young lady at the front desk to my nurse Albert and Dr. Rosillo were very helpful and friendly. They were thorough and efficient. The longest wait time was to see what the results of my tests were. I was prescribed medication and out in an hour or less. I am so grateful for the team that helped me. Thank you to everyone who worked that afternoon. You all were amazing.

HE

Hector

27 Feb 2025

By far this ER the worst ER I have ever been too. The staff is not courteous at all they don't explain anything ti you and the do not work together at all and it takes a very long time for them to answer the call button. I will never visit that hospital again.

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Alicia Verde

6 Jan 2025

Great experience. Dr Jacobson was very attentive, compassionate and professional.
He made sure I was not in any pain at discharge. I am extremely happy with the care I received in the er that night

NH

Namka H

26 Dec 2024

Medical Team best, no comparison. They are always motivated to help the patient, they are motivated to conclude the diagnosis correctly and to take preventive measures in the treatment with the most correct methods.
-What is best is that it is not a problem to Medical Team to treat the infectious causes of the disease with antibiotics, which is also the most preventive method.
I appreciate to all of you your help to me, your time treating my health concerns.
Wishing to all of you healthy, prosperous and pleasant New Year.

DL

Dereka Lawton

23 Dec 2024

"I want to take a moment to recognize Dr. Gill in the Emergency Room at St. Luke's Hospital. Every time I’ve visited, his kindness, compassion, and genuine care have stood out. Dr. Gill consistently goes above and beyond to make his patients feel heard and valued. His positive attitude and gentle demeanor provide comfort during stressful moments, and it’s clear that he truly loves what he does.

His kindness has made such an impact on me that I even decided to switch my OB-GYN to Dr. Hernandez, knowing that the same level of care and professionalism is a priority in this hospital. Dr. Gill’s dedication to his patients goes a long way, and I’m so grateful for the outstanding care he provides."

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Don Torres

22 Nov 2024

The Doctor’s nurse’s and staff were just amazing. Super interactive … and they care which is hard to find these days. They definitely make you feel part of the family.

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ingrid f Local Guide

20 Nov 2024

Worst ER of my entire life. I had a horrid UTI that felt like a Kidney infection. I saw my obgyn who recommend me to go to ER if my symptoms got worse. I was in so much pain that night that i could not go to sleep. This was followed by nausea, vomiting, hot flashes and fever so i decided to go to the ER. I went in 11/7/2024 and was seen by Dr. David Jacobson. I told him what my obgyn and sarcastically said “oh really? Did she REALLY tell you to go to the ER?” while he was laughing. By this point i already felt like i wasnt being rightfully treated. They then send me to a room to get blood work done and urine tests. The nurse asked me if i was allergic to any medication and i said no. He then proceeded to give me iv fluids and inserted the liquid medications through the IVs. He did this so fast and rushed that i could feel myself choking on the liquids that he inserted through my arms. Afterwards i told him that my throat and ears felt funny and he said I’ll be okay and left. I then started feeling like my throat was closing up and i couldnt swallow so I dialed in a nurse for help. He came in and asked me what was wrong so i told him my symptoms and what i told the previous nurse. It was then becoming difficult to breathe or swallow. Dr. Jacobson walks in and asks what is wron/going on. I cannot answer because i cannot breathe or swallow so i start crying at this point.. i literally felt like i was going to die. He then annoyingly asks“Okay now why are you CRYING?”. Im clearly having some sort of anaphylactic shock, i continued to cry and hyperventilate while the nurse(different from the first one) administers Benadryl. He and the two nurses watched me struggle to breath and writhe in bed for what felt like eternity. Once i was able to breathe at a normal rate they left the room. After a while of shivering and trying to not cry, i heard the staff laughing and ridiculing my allergic reaction. Are you serious? At this point i truly felt like these “professionals” were not here to help me at all but to belittle me for coming to the ER? And worst of all they gave me the worst treatment i have ever received in my whole life? I felt like I probably would have died if the last nurse did not come in time. I don’t recommend this place at all. Especially with the lack of empathy and care. This place needs to be re-evaluated and inspected. As someone who works in health care some of these people should not be practicing. Do not come here. Go the extra mile to get better help in town.

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Sarah Salinas

2 Nov 2024

Today’s experience at St.Lukes was very good. In our experience, it did not take very long to get seen. I honestly think it depends on what’s going on that day in the ER. I’ve come many times here before. This time, My husband came in to check some spots on his legs and take care of his super swollen ankle. My husband felt very cared for Thanks to Ms. Amanda in the ER. She was very kind with us and answered all our questions with a warming smile. Thank you all very much for helping us!

RM

Rayhan M Choudhury Local Guide

30 Oct 2024

Walked in with a FOUR YEAR OLD. Had to wait nearly 40 mins with three other people waiting in the lobby. This is not an emergency room. But more like a lounge with access to possible medical assistance. If you need emergency assistance, DON'T COME HERE.

JG

Julie Grimes Local Guide

6 Oct 2024

On October 24, 2023, I visited the ER at St. Luke's and was seen by Dr. Jinit Patel. I was experiencing severe pain, vomiting, and diarrhea, and despite my pleas for help, Dr. Patel dismissed my symptoms and denied me any treatment or pain relief, even denying me Tylenol. Later, I learned that the pain I was experiencing was greater than a broken femur and even greater than natural childbirth without any pain killers. I was given a shot to make me stop vomiting and put in a room for a short time. I was alone and sobbing and writhing on the bed, while I could hear the staff talking and laughing. This experience left me with prolonged medical trauma and exacerbated my existing PTSD. Dr. Patel told me there was nothing they could do for me, and I would have to see a gastroenterologist for testing. He discouraged me from seeking help from any ER, saying no one else could help me. These words could have led to my death. I informed him I had an appointment in 2 weeks but that “I would not last that long.” I am deeply disturbed by the complete lack of care and empathy I received at this ER, and Dr. Patel's refusal to take my pain seriously. I knew I was going to die, so I went to another ER 3 days later, where I was finally diagnosed with an infected gallbladder and told I needed surgery immediately. Had I received proper care during my earlier visit, I wouldn’t have had to endure prolonged severe suffering, nor risked the dangerous complications associated with sepsis. I have spoken with more than 10 people who had a similar experience at St. Luke’s ER, some risking their life. I strongly advise anyone seeking medical care to avoid this ER and this doctor and seek treatment elsewhere. It’s a mystery how they can still legally operate.