Waleed Khan Local Guide
30 Jul 2026
Update after reply: Do not try to claim I am reviewing the wrong business. The employee who harassed me, demanded payment, and illegally denied me access to my personal belongings was sitting directly inside YOUR Custom Auto Collision front office, acting as your representative. If your collision center is truly not affiliated with the storage lots in the back, then why was YOUR receptionist handling the paperwork, demanding my money, and physically restricting access to my vehicle?
I have clear video evidence of your specific staff member, sitting at your front desk, refusing to let me get my property and explicitly stating she doesn't care about the law. You cannot hide behind the excuse of being a separate entity when your own employees are the ones enforcing the payment and illegally holding property hostage right out of your front office.
This place is an absolute nightmare, and I urge everyone to stay far away. After my truck was towed here following an accident, I attempted to retrieve my personal belongings, but the front desk receptionist was openly racist and began harassing us. She refused to let us access the vehicle unless we paid immediately, and in the video, she explicitly stated, 'I don't care about the law.' The situation escalated quickly when a man claiming to be the manager came out shouting and telling us to get off his property, calling it trespassing, even though we were in a customer entrance. I called 911, and the sheriff arrived, and only then did the staff try to de-escalate because they knew they were at fault. They even tried to claim they weren't responsible for the vehicle despite handling the paperwork and restricting access. I've read other reviews and saw that other customers have faced similar harassment here, but unlike them, I have the evidence to prove it. I will be taking this issue to the Texas Department of Licensing and Regulation and other relevant authorities to ensure they are held accountable, and I have video evidence of the staff denying me from getting to my car and getting my personal belongings, saying that you have to pay and she doesn't care about the law.
It seems you have reviewed the wrong business. We are a collision repair shop. We are not a storage lot regulated by Tdlr. There is however 2 other companies that are on the back side of our property who are storage lots. They are not owned by us and we do not have any affiliation with them. If you look at your receipt you will see they are not us. We are Custom Auto Collision. We are not a towing and storage company. Please kindly remove your review as it is not us. If you have any questions or concerns or anything else we can help you with please feel free to reach out to our office. You can ask for the GM I will gladly help you in any way that I can.<br>Thank you CAC MGMT
