truck selection 168courteous staff 65oil change 62wait time 40tire rotation 29truck repair 23loaner car 22warranty work 17comfortable waiting area 16complimentary car wash 4
Servicios · 1
Car Repair and Maintenance Service
Características
Is owned by womenDeliveryOnsite servicesWheelchair accessible entranceWheelchair accessible parkingWheelchair accessible restroomCar washOil changeService repairRequires appointmentsPay credit cardPay debit cardPay mobile nfc
Really the only negative experience is the fact the dealer kept my vehicle almost three weeks without telling me about loaner vehicles… it was a big inconvenience. Loaner vehicles should be automatically provided when vehicles are kept more than three days…. This is the second time this has happened. I brought my vehicle in previously and it was kept over two weeks
Respuesta de Gay Buick GMC Service empresa4 Aug 2026
I appreciate you sharing your experience, Ronald. I understand how frustrating it can be to have your vehicle for an extended period without being informed about loaner options. Your feedback is valuable, and I will ensure it is communicated to the team for improvement. If you have any further concerns or need assistance, feel free to reach out.
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PH
Patricia Harrison
29 May 2026
We went in for an oil change on our Traverse.
Despite having a 3:30 appointment & didn't get out of the dealers until after 5:30. Not only did we wait 2 hours for a basic oil change, we paid $126 for it. On the same day, a friend who has the same vehicle went to Walmart, waited about 30 minutes and only paid $72. So honestly, the fact our economy is what it is, the fact time is $$, I'm unsure I can continue to support our local dealers.
Respuesta de Gay Buick GMC Service empresa4 Aug 2026
I appreciate you sharing your experience, Patricia. I understand how frustrating it can be to wait longer than expected, especially when you have an appointment. Your feedback regarding the pricing and service time is important, and I will make sure it is addressed.
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JN
James Naiser
1 Apr 2026
Made the appointment for a Monday morning. The vehicle was not looked at until the following Monday and wasn't repaired and ready to pick up until the following Monday. That's 15 days. The work was satisfactory as always, but I am not pleased with the length of time it took from the time I made the appointment to the time the vehicle was ready for pickup. If you knew that it would be a week before you could look at it, you should have scheduled the appointment accordingly.
Respuesta de Gay Buick GMC Service empresa4 Aug 2026
I appreciate you sharing your experience, James. I'm glad to hear the work was satisfactory, but I understand your frustration with the lengthy wait time for your vehicle. Your feedback is important, and I'll ensure it is addressed with our scheduling team to improve our processes.
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RC
randy cruzLocal Guide
13 Dec 2025
Friendly service. Takes about an hour. Love my 2026 Terrain! Bought brand spankings my new, brought in for first oil change which was free or included with purchase. Which is awesome. Only issue we have is as soon as we drove off which was closing time and we were heading to a wedding across Houston as soon as we turned on the ac heavy cigarette smoke blew in our face, mind you we do NOT smoke. It was a horrible and upsetting smell to think someone possibly who serviced our car was a smoker and clearly was in our car.If yall were open when I drove off I would have turned around it was so bad. I should not have to be responsible for changing out the cabin filter on our first service do to a smoker. I can only assume of course.
