responsiveness 2 auto insurance 2 money 2
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Michael Brennan
4 Sep 2026
Your experience is important to us, and we’re sorry that we didn’t meet your expectations this time. At Goosehead Insurance, we are dedicated to continuously improving our services. Please reach out at [email protected] so we can discuss your experience and find ways to assist you better.
Zhao Zhang Local Guide
18 Jun 2026
In the process of buying a new house, and found out that I was way overpaying on my auto insurance. Yet, every time when it comes to renewal I ask Jay to reshop my insurance and he always tell me that what I have is currently the best.
Yet, the corporate Goosehead agent that was referred to me by my home lender said that I'm paying nearly double and switching from what Jay has me with Progressive to Liberty Mutual with actually slight more coverage is went from $9200 to $5800. Even the corporate Goosehead agent said this happens a lot with Agency Owner. They just take the money as they already have the business/commission and just not look out for your best interest.
I knew my spidey sense was tingling for a reason as I was always a little unsatisfied with even his responsiveness. Do not recommend.
Thank you, Zhao, for taking the time to share your experience with us. We truly appreciate your feedback and are sorry to hear about your concerns. It's important to us that our clients feel confident and satisfied with their insurance choices. Someone from our local team will be contacting you soon to help resolve your issue.
linda morales
15 Jun 2026
Horrible she gave me a price to switch from another insurance stating it would be cheaper quick to get my money for service but poor service for communication now i’m stuck paying $100 more than what i did before
Thank you, Linda, for sharing your feedback with us. We truly value your input and are sorry to hear about your experience. We aim to provide clear communication and competitive pricing, and it’s important to us that you feel confident in your insurance choices. Please reach out to our service team at 800-474-1377 so we can discuss your situation in more detail and work towards a resolution.
Uzziel Jaime
23 Apr 2026
Grant was our agent and I tried to reach out to him about questions on my insurance going up and he never answered. The worst agent I’ve had. He was only quick to answer when he was trying to sell me the insurance at the beginning. I never got a letter or email stating that my insurance policy was going up.
Thank you, Uzziel Jaime, for sharing your feedback with us. We truly value your input and are sorry to hear about your experience. We understand how important it is to have your questions addressed promptly, especially regarding changes in your insurance policy. If you require further assistance, please contact our Service team at (800) 474-1377 or online at https://www.goosehead.com/service-portal?t=w.
Michelle Holmes Local Guide
26 Dec 2025
Worst experience ever. Maddie was VERY persistent, calling, texting, leaving voicemails etc to find me a new quote. I went ahead and paid the ridiculous fee (around 200 bucks) for her help and went with a new policy which was indeed cheaper.
Two months later I receive an email my homeowners insurance has been cancelled.
No call, no text, nothing. Insurance company had sent notifications to agent w no response. NO INSURANCE FOR ALMOST 2 WEEKS.
Long story short, I did all the work to get it reinstated. After I did, I called Maddie to see if she had anything to say, her response was "oh, I havent heard anything from them yet." Couldnt care less. I informed her that it had been reinstated.
My point is, all they care about is getting your money and not maintaining policies. Awful.
Oh! And when my policy was up for renewal and my rate went up, no call, No text, no vmail.
Thank you, Michelle, for sharing your experience with us. We genuinely appreciate your feedback and are sorry to hear about the challenges you faced. We strive to provide the best service possible, and your comments are invaluable in helping us improve. Someone from our local team will be contacting you soon to help resolve your issue.<br>
Brenda Sims Local Guide
8 Dec 2025
Last July, we saved my family $4k total by changing our homeowners and vehicle insurance providers. Not long after, in mid-October, our home flooded due to a plumbing failure during the night. We notified the agency and opened a claim, confirming our coverage with Orien180 for water damage was $30k. Within 24hours, we were informed by the Orien180 desk adjuster that we had a rider on our policy that reduced our water damage coverage to $10k max because of our water heater being tanked and in the attic. When questioned about this catastrophic policy detail that was not disclosed to us, our agent said he had “never heard of it” and asked me to send it to him once I received it. The lack of knowledge about the existence of this rider cost us $20k. Our total to dry out & rebuild will cost just shy of $30k. While obviously a successful agency when it comes to sales and the front-end experience there was no support to help us fight the decrease in coverage making the “savings” we enjoyed end up costing us much more. Be very cautious!
Thank you, Brenda, for taking the time to share your experience with us. We genuinely appreciate your feedback and are sorry to hear about the challenges you faced with your coverage. Your concerns are important, and we want to ensure that our clients feel supported throughout their entire experience with us. Someone from our local team will be contacting you soon to help resolve your issue.
Andrew Wade Local Guide
4 Aug 2023
Things started off great, but after we finalized our home and auto insurance things took degraded quickly. Emails, texts, and voicemails have gone unanswered multiple times. Paperwork was botched. Insurance brokers should make their clients' lives easier, not add extra stress and work. ESPECIALLY when they charge an agency fee for the "privilege" of working with their office.
Abram Dominguez
28 Sep 2022
The worst insurance experience I have ever had, reps acted as if they were knowledgeable but ended up just making answers up to get me off the phone. I have had issues with 4 out of my 6 polices that Goosehead was responsible for. A lot of issues with us sending Goosehead money but them not paying for the policies. I will never use them again. Please look elsewhere. It’s not the worth the $199 fee you pay them to screw things up.
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