HCA Houston Healthcare Medical Center

KV

Kassy Villarreal Local Guide

9 Aug 2026

I had my son at this hospital on July 31. Everything went great but when I get home I noticed we never received his certificate with his birth info or his footprints. When I called L&D the nurse stated that they probably forgot….so I asked if there was a way I could get it and in a weird tone she says I could come in and get it redone but she didn’t sound very welcoming and I’d feel stupid walking in there asking for footprints after a while week. Very sad as this is such a sweet keepsake to have just for the nurse to have forgotten to do it.

SK

Steven Kaspar

7 Aug 2026

Care was good, staff professional and compassionate. One thing that frustrated me was it took along time some nights to get support to take a shower.

DR

Deidre Reichel

29 Jul 2026

The nurses and doctors were top notch, with the exception of one doctor who did not speak good English, making it hard to understand. After finally realizing what was being conveyed, we felt we were being pressured to have an invasive procedure instead of having an MRI first and then determine what plan of action to take.
I would like to reiterate that our nursing staff was excellent! They made us feel like family!

BD

Brittany Delarosa

14 Jul 2026

I came in for a Robotic Appendectomy and Cecectomy. From the time I was transferred to the ER and to the south tower floor along with the surgery team. The staff was all great. I especially wanna Thank the nurses on the 3rd floor for taking care of me. First with Leonard making me feel comfortable my first day. He was amazing. Keep it up and making your patients feel that way. MARKEITA #1!! She was everywhere on that floor taking care of patients. She was there everytime I called. She would check in on me and help me with whatever I needed when my nurse wasn't available, shes like family. I can't remember my last night there nurse name but she was also my favorite twice while there. I know she had a 2 yr old. Thank yall so much for making me feel as comfortable as can be. Keep it up 🥰

HB

Heimdall Blows Local Guide

30 Jun 2026

The care was great from top to bottom....except officers running into my room in the middle of the night, armed, because a fire alarm. Clearly I had been asleep but they accused me of smokin something. They got talked bad to. The food is ABSOLUTE garbage! I heard one night employee state they had seen better food in prison.

CS

Christopher Stevenson

16 Jun 2026

The night shift workers did a wonderful job. If I need something or to get up and go to restroom they were there. But on the other hand the crew that came in to relieve them weren't so good. I had no breakfast all most missed lunch and no one came in to check on me the entire time that morning until it was time for me to get discharged.

IN

IntroVent

11 Jun 2026

The care was amazing. The only problem i experienced was that my wife was told the operation took about an hour. 3.5 hours later, as I just woke up in the recovery area, they still hadn't informed her I was even out of surgery. She was very upset, as in crying because she worried something had gone wrong. My surgery did go long. That's when someone should have spoke with her.

SB

Steven Brown

10 Jun 2026

Chekayla my nurse in tower 4 was absolutely AMAZING!!!!!!!!! Only complain I have is the backup wait times for patients that are coming in on emergencies. If you are in line to see certain doctors for me is was for MRI and EEG, then you will be pushed back endlessly until there are no immediate emergency patients needing those services. Other than that man... I cant make a SINGLE COMPLAINT. Food services were good, nursing staff does the best they can getting to all their patients, and you have entertainment to get you through the waiting times if you have a long wait as I did because of the emergency patient intake.

RH

Rosa Herman

25 May 2026

First let me say the nurses and professional staff were as good as any I have ever encountered in a hospital and that includes the Texas Medical center. Kind, caring, and knowledgeable. There were a few minor items which affected us that could be corrected. Wheelchairs are an issue at this hospital. Each department hangs on to them as though they are gold which is fine except when you can't get one to handle a patient, or there isn't one available with foot pads and the patient is 6'3 with Parkinsons. Also, the registration staff could be more helpful and informative. One lady never spoke a word, just thrust an ipad at us and that was it, the other never explained what we were signing or anything. Parking is atrocious and some assistance like golf carts would be helpful. Care was excellent but the miscellaneous items were disappointing.

LP

Linda prestriedge

14 May 2026

My one and only complaint was the fact that the people working the surgical dept. really had no compassion of anybodys dignity. I understand they have seen it all but the patient on the other hand is not used to being but naked and exposed to all that is in the room! I kept asking to be covered up somewhat on the area they weren't working on but nothing happened. A little more compassion would help!