Houston Methodist Research Institute

CB

Cathy Bayles

29 Jun 2026

Methodist Urgent Care Sienna is our go to ER.
We have used their facility numerous times at all hours of the day. When our kids were children we took them whenever they needed professional medical attention. The staff has always been attentive and kind. If necessary there is ambulance service to the ER Methodist Sugar Land and it takes you directly to the ER minus wait time. You can call ahead to see if there’s a wait time.

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Vangalina “Nubian Vee” Butler

28 Jun 2026

I came in via ambulance first off no wheelchairs. Second I have a high blood pressure a nurse name Gina took my blood told me to sit in lobby I’m dizzy she pulling on my trying to get me to walk faster. I sat in the lobby 2 hours no recheck of vitals when I came in with high blood pressure. I just left. Horrible horrible people I will never go to memorial Herman southwest again. Don’t go there if u value your life they don’t care.

AR

Azrielle Roberts Local Guide

28 Jun 2026

Gave birth here back in January. The team that admitted me and helped deliver my baby were AMAZING, especially Becca. She said I did all the work, but her support means more than she knows. Thank you to Becca and Dr. Dobyne for taking care of me and my baby!

I will say, however, the lactation consultants here can be VERY judgmental especially if they see a pacifier. I struggled to breastfeed due to my baby having a lip tie and one of the lactation consultants said to my face it was my fault my baby couldn't latch. We CHOSE to introduce a pacifier early because it helps prevent SIDS, and no one thought to check my baby for anything that could cause latching issues.

Overall, I don't have any regrets choosing Methodist L&D. Just be sure you have someone with you who can advocate for you and your baby if things don't seem right.

MM

Milagro Maldonado Local Guide

26 Jun 2026

I went to Methodist Emergency Room twice on the 23rd for seizures and again on the 24th. Both times I was discharged and told my blood work looked fine. I’m now at the downtown hospital, where my condition became so serious that doctors had to place me in an induced coma to determine what was going on. They also found that my brain had been receiving low oxygen. Based on my experience, I would never trust this hospital again. I will also be looking into legal action..

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Shay shay

25 Jun 2026

My daughter had a swollen eye i originally brought her to an urgent care. I was to bring her to the ER it looked like an infection in her eye. So I came to this location. The nurse not a doctor examines her eye and said her eye was just irritated from her rubbing it and I needed to bring here to an eye doctor. The didn't give any antibiotics due to they claim it was no infection. I could not find an eye doctor available for same day to see a child. Remember my daughter eyes was red with a big puss ball on her eye lid. I brought her to another urgent care just for them to tell me she has severe pink eye it was so bad it started spreading to her other eye. Finally had got antibiotics for her. The who visit there was a waste of time and didn't help my child at all.

EC

Erin Cover Local Guide

24 Jun 2026

I’ve had only horrible experiences with this hospital. Please take yourself and loved ones ANYwhere else.
First, my sister in law was in excruciating stomach pain. Said nothing was wrong and sent her off with strong ibuprofen.
The next day I drove her to Houston, the actual Houston Methodist Hospital, where they actually listened to her and SHE HAD AN ULCER IN HER UTERUS AND A UTI. Baytown Methodist completely dismissed her and did not care.
Second, my 89 year old grandma. She arrived in a soaked depends, and when I went to check on her after her being in the ER for two hours already, SHE WAS STILL SOAKED. I HAD TO BRING UP THAT SHE NEEDED HER URINE CHECKED. Turns out it was a UTI. Something they absolutely would not have checked because she “came in for a fall.”
The most recent time she had to take an ambulance to this horrible hospital was for intense hip pain. She has a blood clot in her vein. She needs blood thinners as it’s too risky to operate. THEY CHOSE TO MAIL HER BLOOD THINNERS TO HER HOME. She needs the blood thinners IMMEDIATELY. It can very literally kill her.
She has been to the hospital 5 times in the last two months. And of all the times, we have had only 2 nurses that seemed to care, and were competent.
If an emergency happens I will give the ambulance clear instructions not to take her here. The reality is she will die because of this hospital if she goes again.

SH

Sharon

23 Jun 2026

Came in feeling like I was on my way out of here. But the staff and doctor were beyond helpful
They related to me and my care. My team was the best. Left feeling much better. Keep up the good work.🎖

RR

Ruby Rodriguez

23 Jun 2026

I came in to the emergency room for my 10m old son and the experience was horrible. We came in around 9pm and we didn't leave until 8am. The nurses and staff, are so unorganized, they allow sick adult who have covid, Flu, or any type of virus to stay in the infant area. Once we were called, they sat us down in the reception area ❗️(NOT A ROOM SO YOUR CHILDS PRIVATE WILL BE EXPOSED TO PEOPLE WHO ARE ALSO WAITING)❗️ and try to apply a pee bag on my son, but the nurse did not do it right so he ended up peeing all over his clothes. Then they proceeded to run a simple Flu, Covid, and Strep Test 3hrs in. During the waiting it took 4hrs for them to finally, tell me the results. (They've been had the results, but got lazy and decided they're just gonna have people wait so that the morning shift can deal with everything). Finally we got a curtain. again ❗️(NOT A ROOM)❗️ and I seen and heard nurses who I don't even think they were nurses because they didn't attend to nobody they're literally there, just to get paid and gossip about not wanting to attend, two certain patients because of "how it is disgusting to treat them " and that they would "rather kill themselves". Another nurse even complained that she was not receiving help and that she was doing everything alone. Mind you I gave this hospital a second chance, the first I didn't even bother staying because the nurse who checked us in was getting irritated by my 4 day old newborn who was crying, and she also had a hard like cigarettes 🚬 smell. I wouldn't trust this place with my life.

DD

D D Local Guide

23 Jun 2026

I have always liked Methodist Hospital and have never had an issue until recently, which has me rethinking ever using them again. They use a vendor called Houston Radiology Associates for their CTs and imaging. This vendor is horrible, and shame on Methodist for not choosing a better vendor. I have called them four times over two months about a bill from when I was at Methodist. Methodist made the mistake and gave them the incorrect insurance information, not me, and it has become a nightmare. It has gotten so bad that I am going to file a complaint with the FTC for them trying to collect a debt I do not owe. I have looked up this vendor, and they have a lot of complaints about billing. Shame on Methodist for using such a company. If I had known I was going to be harassed, I would have gone to Memorial Hermann.

JS

Jarrett Sidney

21 Jun 2026

My wife and unborn baby went here recently due to her having pain and tightness in stomach and she already had an appt scheduled for later that day. She arrived shortly after 6 am. Seen by nurse staff and Dr. Patel in reasonable time. Dr. Patel informed her around 6:30a ambulance entourage to transfer her to a local hospital that had OBGYN onsite in ER. Nearly an hour later no one had come back in to check on her. My wife called out Dr. Patel and yelled help, but no one came. My wife called and informed me she was still awaiting for an ambulance. She then called the front desk and the security officer transferred her back to the nurse desk. A new shift nurse said that the ambulance would be arriving in 5 mins @ 7:35a and if she left it would be against medical advice.
My wife signed the form and left due to our baby having a normal heartbeat when she was taken back. Staff neglected to respond to her and our unborn baby until she decided to leave to follow up @ a scheduled appt. Dr. Patel was @ Nurses desk when she left and asked why she didn’t want to wait a few more mins. She simply responded I called out for help and no one came even called your name. Then she left.
The great news in our situation is my wife and baby were okay when she went to her scheduled appt just false labor contractions which is what Dr. Patel anticipated just suggested a transfer to confirm.

Nonetheless, ppl go to the ER seeking care in time of emergency even if they have to be transported.
We would not recommend this facility to anyone expecting honesty and upfront communication. Because they have the available staff here just not adequate care, unless you decide to leave, smh.
Again we’re thankful to GOD and JESUS that our family was okay.