friendly staff 128front desk staff 30pool 16quietness 15courteous staff 10comfortable bed 9fitness center 6quiet room 4affordability 4dirty sheets 3
Características
Welcomes lgbtq
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Taylor Tuft
2 Jun 2026
Free breakfast saves this one. The breakfast is pretty decent and free However I never had my room serviced my entire stay. Just the trash changed. Internet was free but not very good. Hotel gym is sufficient. Front desk was chill. Not conveniently near anything. Laundry was annoying has a card option on the machine but seems deliberately removed and only take quarters in 2026. Also no curtains so just had Ojos locos neon lights beaming into my room the entire night.
The facilities of this hotel are nice and generally very clean however that is not my issue. My issue is with one of the managers, Matthew. This is the second year where my company has paid for a room at this hotel and I have been unable to smoothly and easily check in due to miscommunication that there needed to be a credit card authorization. Last year this was not mentioned and I simply paid and got reimbursed, however the repetition of this situation is frustrating. As a result the online payment completed by my company was invalid for the second year in a row. I was told that my company did not authorize this, however they were never told this was a necessary part of the payment process. After paying, getting items from my car, and returning to the lobby, Matthew continued to discuss my situation in lieu of other customers checking in and the problem being resolved. This demeanor and behavior is seriously unprofessional and unpleasant and led to a stressful check in when all I wanted was to check in after a long day of traveling.
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Jul 2026
Gabe Gray,<br>Thank you so much for your review. We feel terrible that your stay was less than perfect. Please don't hesitate to reach out and give us some more information about your stay, so we can do better next time. <br><br>If you had this same experience last year, then your company should have had everything arranged with your credit card authorization form before you arrived. Any time a card is not physically present, we have to get that authorization to charge it. We do not discuss sensitive guest information in front of other guests as a matter of policy, and take care to only help one guest at a time as a part of our culture. We give each guest our undivided attention until we have handled their particular request or need. You can contact me directly at [email protected] or 832-617-8048. We use feedback from our guests, like yours, in order to improve our positive guest experiences. <br><br>Matthew Selby<br>Front Office Manager<br>[email protected] <br>
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Roxie “Business” SLocal Guide
31 May 2026
I understand that hotels host private events, but paying guests should not feel unwelcome, displaced, or ignored because of them. This experience fell far below the standard of customer service I expected, and I hope management takes steps to ensure future guests are treated with more respect and consideration. But not allowing check-ins and ordering customers to leave because they are wanting to get a/c is absolutely ridiculous.
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KW
kay whyessLocal Guide
28 May 2026
The front desk people are not welcoming or friendly and do the bare minimum of their job to help you. I have roomed with this hotel a couple of times, the first few were good, however, I noticed on my most recent visit the receptionists came off as rude. I also specifically book the same standard room everytime, however it has been more than once that I have received a specific mobility accessible room. I booked exactly the standard room and I noticed the rooms were different because on my first visit the rooms were great. I do have to say the gym and breakfast is nice, however the experience was mediocre in addition with the interesting parking situation with poles everywhere and also thin walls.
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Jun 2026
Hi Kay,<br><br>We appreciate your feedback and are sorry to hear about your recent experience with our front desk team. It's concerning to learn that the service did not meet your expectations this time. Your comments about room assignments and the reception have been shared with our team to ensure improvements. We're glad you enjoyed the gym and breakfast, and we value your insights on parking and room acoustics. Your observations are invaluable in helping us enhance our guest experience.<br><br>- The Staff at Holiday Inn Express Houston Westchase - Westheimer
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LP
Lisa Puente
25 May 2026
Excellent place we loved it VERY clean beds are comfy. Air conditioning was beautiful 😁 I'm a big review person so I rely on other people's reviews so I hope this helps you make a decision on if you plan to stay here.
Overall decent stay. My room type wasn't available when I checked in and nobody in my party wants to sleep on a pull-out sofa when I had purposely selected a two bed room when I created the reservation almost 2 months ahead of time. The suite I ended up in was nice although there were no power outlets in the bathroom. I was able to move to my requested room type the second day. That room was much nicer and my multi bed requirement.
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RM
Raymond MontoyaLocal Guide
16 May 2026
I recently stayed at the Crowne Plaza Houston Galleria Area and was genuinely impressed by the level of customer service throughout my stay. From the moment I arrived, the staff was welcoming, professional, and incredibly helpful.
Mia at the front desk was especially exceptional at her job. I experienced an issue with the bathtub in my original room, and she immediately took action without hesitation to switch my room so I would not be inconvenienced. Her professionalism, responsiveness, and positive attitude truly stood out and made a stressful situation effortless.
The entire staff went above and beyond to ensure guests felt taken care of. It is clear this property values hospitality and customer experience. Overall, this was an amazing stay with an outstanding team, and I would absolutely recommend this hotel to anyone visiting the Houston Galleria area.
Overall good price for location and free breakfast. Do not like paper plates and plastic forks...food is decent. Hotel is modern and clean. Great location for Memorial City visits. Traffic can be heavy on feeder access at rush hours. Ask for top floor. Sounds and clomping travel down to lower floor. Rooms have thoughtful furniture for travelers...no huge dresser...instead a wide platform for luggage. Closet space is adequate. Water pressure and hot water good. Staff is friendly! Plenty of free parking. Recommended. I will stay again.
It’s very comfortable and clean. Beds are nice and supportive but also soft. It is right next to a VERY LARGE interstate highway, so my room continuously had car noise. I found it actually hypnotic in the early morning but I did put on background music to fall asleep. Staff are friendly. Fitness room is well equipped. Breakfast is not complimentary and their complimentary morning coffee bar is very skimpy - decaf, tea, and dairy substitutes would be really nice!
What a terrible experience, I had to create a gmail account just to leave a review! I arrived with my wife and daughter and met with the receptionist Nicole. She reeked of marijuana. It was so strong I told my wife and daughter to wait on the other side of the lobby. I couldn’t believe it.
She must’ve noticed I sent my wife and daughter away because she clearly felt some type of way about it. She was extremely rude and kept rolling her eyes. It should have been such a simple check in experience but Nicole made it miserable. Literally one of my worst experiences I’ve had at any business ever.
I can’t believe a place like this employs that type of employee. The smell of weed alone should’ve prompted a manager to send her home for the day. I honestly think she must’ve been smoking at the desk! Isn’t weed supposed to make people chill and not the opposite?
This is the type of behavior I would expect at an Oyo hotel and not a holiday inn.
Stay away from this place! The location also sucks and is in a sketchy area.
It appears google took down my previous review so I edited it
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Jun 2026
David,<br>Thank you so much for your review. We feel terrible that your stay was less than perfect. Please don't hesitate to reach out and give us some more information about your stay, so we can do better next time. <br><br>I will say that, although we are a non-smoking property, sometimes guests do come in smelling like marijuana or tobacco and the smell can linger in the air. I do not believe my employee was smoking anything during work, because that is against company policy and she has never done that before. You can contact me directly at [email protected] or 832-617-8048. We use feedback from our guests, like yours, in order to improve our positive guest experiences. <br><br>Matthew Selby<br>Front Office Manager<br>[email protected] <br>
