friendly staff 128front desk staff 30pool 16quietness 15courteous staff 10comfortable bed 9fitness center 6quiet room 4affordability 4dirty sheets 3
Características
Welcomes lgbtq
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Chris CollieLocal Guide
28 Jun 2026
★☆☆☆☆
The location was convenient, but I was very disappointed with how this was handled. After I checked out, an additional $25 accommodation charge was added to my bill without my knowledge or consent. When I contacted corporate customer service, they claimed I had agreed to the charge during checkout, which is simply not true. I asked the property to explain the charge and never received a response.Charging guests after checkout and then claiming they agreed to it is unacceptable. I expected better transparency and customer service.
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Aug 2026
Chris Collie,<br>Thank you so much for your review. We feel terrible that your stay was less than perfect. Please don't hesitate to reach out and give us some more information about your stay, so we can do better next time. <br><br>It sounds like the extra $20 was probably an upgrade fee. We always recommend you reach out to our hotel directly so we can assist you with these issues. You can contact me directly at [email protected] or 832-617-8048. We use feedback from our guests, like yours, in order to improve our positive guest experiences. <br><br>Matthew Selby<br>Front Office Manager<br>[email protected]<br>
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Eddy ChapaLocal Guide
24 Jun 2026
LaRayne was very friendly and courteous when we checked in. It was a very pleasant experience. She even helped us find some paper plated so we can eat dinner. Overall our stay was amazing.
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Jul 2026
Eddy,<br>Thank you so much for your review. We are so happy that you enjoyed your stay with us, especially the front desk's welcoming attitude. Please don't hesitate to reach out and give us some more information about your stay, so we can do even better next time. <br><br>You can contact me directly at [email protected] or 832-617-8048. We use feedback from our guests, like yours, in order to improve our positive guest experiences. <br><br>Matthew Selby<br>Front Office Manager<br>[email protected]<br>
This hotel is exceptionally clean , rooms are very spacious with soft bed .Bathrooms huge moden and clean ...breakfast is great and staff are very courteous and friendly !!!I will always stay in this brand of Holiday Inn Express and suites.very accommodating.
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Jul 2026
Miatta koker,<br>Thank you so much for your review. We are so happy that you enjoyed your stay with us, especially the front desk's welcoming attitude. Please don't hesitate to reach out and give us some more information about your stay, so we can do even better next time. <br><br>You can contact me directly at [email protected] or 832-617-8048. We use feedback from our guests, like yours, in order to improve our positive guest experiences. <br><br>Matthew Selby<br>Front Office Manager<br>[email protected]<br>
Great hotel and a great stay! Everyone was super friendly and welcoming. Our room was clean and comfortable, and we loved having a view of the pool from our room. The pool itself was great and a nice place to relax. We would definitely stay here again!
Staff was super friendly, lobby is small but nice with World Cup decorations(amazing). The room is great, especially the view, but my bed got a tiny black stain, other than that it is fine. Breakfast is awesome, I recommend staying here for a night or more, even with a tiny stain in my bed(it pretty tiny) and all is from my personal experience
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Jul 2026
Hi Ryan,<br><br>Your kind words about our friendly staff and delightful breakfast truly brighten our day. We're glad you enjoyed the World Cup decorations and the room's view. We apologize for the small stain on your bed and appreciate your understanding. Your feedback helps us maintain our high standards. Thank you for recommending us!<br><br>- The Staff at Holiday Inn Express Houston Westchase - Westheimer
Contrary to other claims of this hotel being in a sketchy area, the area is fine: no better and no worse than any modern urban area.
I would stay at this hotel again for sure.
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Jul 2026
chromelemon,<br>Thank you so much for your review. We are so happy that you enjoyed your stay with us, especially the front desk's welcoming attitude. Please don't hesitate to reach out and give us some more information about your stay, so we can do even better next time.<br><br>You can contact me directly at [email protected] or 832-617-8048. We use feedback from our guests, like yours, in order to improve our positive guest experiences.<br><br>Matthew Selby<br>Front Office Manager<br>[email protected]
Friendly and knowledgeable check in clean and well equipped room...
Breakfast was good
Shampoo conditioner body wash iron & ironing board...pool area clean & lots of room definitely coming back & would recommend
Bought items at the front desk on credit card. They told me there was a problem with the transaction and to swipe again. I did. I was charged twice (not pending charges) and a manager is never available when I call. Opened a request with IHG and have not received any response.
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Jul 2026
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced with the duplicate credit card charge and the difficulty reaching a manager. This is not the level of service we strive to provide. We understand how concerning billing issues can be, and we're sorry for the lack of timely follow-up. Please contact the hotel directly and ask to speak with the General Manager, or email us with your contact information and the date of your purchase so we can investigate the transaction and work toward a resolution as quickly as possible. We appreciate your patience and the opportunity to make this right.
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Lakiesha RussellLocal Guide
6 Jun 2026
OMG…Laureyn or however you spell her name was beyond amazing. From the greeting to making sure me and my husband had everything we needed. We felt very welcomed and most definitely consider this location again.
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Jul 2026
Lakiesha Russell,<br>Thank you so much for your review. We are so happy that you enjoyed your stay with us, especially the front desk's welcoming attitude. Please don't hesitate to reach out and give us some more information about your stay, so we can do even better next time. <br><br>You can contact me directly at [email protected] or 832-617-8048. We use feedback from our guests, like yours, in order to improve our positive guest experiences. <br><br>Matthew Selby<br>Front Office Manager<br>[email protected]<br>
All around good experience. Rooms were clean. Bed were comfortable and the free breakfast was far better than most. 8/10.
Respuesta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Jul 2026
john Jacob-jinglehimer-shmitt,<br><br>Thank you so much for your review. We are so happy that you enjoyed your stay with us, especially the front desk's welcoming attitude. Please don't hesitate to reach out and give us some more information about your stay, so we can do even better next time. <br><br>You can contact me directly at [email protected] or 832-617-8048. We use feedback from our guests, like yours, in order to improve our positive guest experiences. <br><br>Matthew Selby<br>Front Office Manager<br>[email protected]<br>
