Center for Advanced Cardiology in Greater Heights

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Jennifer Franco-Rojas

6 Aug 2026

This place was the worst! Literally sat in the hallway for a little over 5 hrs and nobody acknowledged us. There were 3 empty rooms but they either decided to leave us in the hallway or forgot we were even there. After 5 hrs of waiting for the ENT Specialist that we traveled across town to see because he was "the best". Note we were transferred here from another hospital to see this "great" ENT Specialist. We never saw this doctor, instead we saw 3 students. They basically said there was nothing they could do bcuz the medicine we got from the other location was fine and we could be discharged. They sure did not not fail to mention 3 or 4 times to schedule an appointment to follow up with this "great ENT Specialist". No thorough exam or explanation...and yes all this was happening in the hallway for all to see and hear. So unprofessional and will NEVER go there again.

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Victoria Valentine Local Guide

6 Aug 2026

One of the worst experiences of my lifetime , was abused tormented and harassed at this hospital. The Incompetence by some staff is unbelievable their social service/ case managers need to be fired. It is one pack of ignorance, the right hand does not know what the left hand is doing. They torment, harass and taunt patients, even the doctors sometimes don't know what the heck they're talking about. Write ups are done by ignorant people with no medical supervision and or personal opinions are used instead of professionalism , Absolutely disgusting , I suffered physically, mentally , and I have been traumatized by being in that hospital for eleven days. I was given a bad sandwich upon leaving that made me extremely ill. No doubt an investigation needs to happen. I was stabbed in my hand more than 9 times at 1 time. felt like I was electrocuted and my arm and fingers still hurts. Do these people have skills such as being phlebotomists? Do not think so!

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Dane Powell

5 Aug 2026

My mother has been in this hospital since Thursday 07/30. I’ve seen one doctor in ICU who gave me minimal information. I’m responsible for her care after she’s discharged from this facility. I’ve told the nurses station multiple times to have an attending doctor call me so I know what her diagnosis is, when she’s estimated to leave, and what her aftercare is supposed to look like once she leaves. Apparently I need to pull her out of this place because nobody seems to care. Do not go to this hospital.

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John Billings Local Guide

1 Aug 2026

Do not have your baby delivered here. The best medical facility on the planet is about 30 minutes south in the Houston Medical Center (take your pick). Our daughter developed osteomylitis while in Northeast and had to be transported to Texas Childrens. It is not worth the risk. The stakes are too high to gamble. You can't slap "Memorial" on it and make it better. Make the drive.

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Cheryl Swonke Local Guide

31 Jul 2026

Update: after getting an MRI about 6 weeks later, come to find out I had a severe compression fracture of my L3 vertebrae. No wonder I was in such pain!

As I was being pushed out of the ER on a wheelchair, crying because of my extreme back pain, which this hospital, utilizing a CT scan had diagnosed as "a bad sprain," when in reality I had actually suffered a severe compression fracture of my L3 vertebrae, I felt like an animal they had quickly looked at, then herded down a chute to turn back into the pasture. I'm finally getting it addressed after 2 months of severe pain. And they're in the process of expanding their ER to almost double. How quickly will they be herding folks through then?

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Monica Marcelino

26 Jul 2026

This hospital is nasty ,roaches ,trash on the floor ,dirty bathroom rude people with no empathy at the counter and let’s not forget the 4 hrs wait time just to draw blood and another 3 for results don’t come to this hospital unless you want to be treated like a dog .you’ll get better faster services at Methodist hospitals .. DO NOT COME HERE I wouldn’t trust these people with a frog .all the workers are ruthless

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Super Happy Kids

21 Jul 2026

False pricing. DO NOT GO

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Elora Nath

21 Jul 2026

Horrible front desk staff and billing department

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Stephania Cubos

10 Jul 2026

Don't go here if you are pregnant and have an emergency. Allyson Travers will not send out your prescription and leave you with days of pain.

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Mike Elliyoun Local Guide

7 Jul 2026

The facility itself was clean, professional, and my procedure went smoothly. My concern is not with the medical staff, but with the facility's billing practices and customer service.

I underwent what was intended to be a routine preventive endoscopy/colonoscopy earlier this year. Unfortunately, my insurance is on a grandfathered plan that does not cover preventive care without applying the deductible, which resulted in several unexpected bills, including a ~$400 facility charge from this center after applying my insurance!

I contacted the billing department several times by phone and email to see whether there was any flexibility or assistance available. I communicated with Tannya and Rana, but I found the experience disappointing. The responses were curt and unhelpful, and the only solution offered was to "discuss it with your insurance" or enroll in a payment plan. There was no willingness to explore any other options or show empathy for the situation.

What I find particularly frustrating is that healthcare providers often negotiate rates and adjustments with insurance companies, yet when patients are left with substantial out-of-pocket costs, there seems to be little willingness to work directly with them. A payment plan is not the same as addressing an unexpectedly high charge.

If you have a choice of facilities, I recommend comparing their facility fees before scheduling a routine preventive procedure. Paying over $400 (after insurance!) in facility charges for a simple preventive screening was an unpleasant surprise, and the lack of meaningful customer service made the experience even more disappointing.