Center for Advanced Cardiology in Greater Heights

JA

Jacob

20 Sep 2022

Unbelievable. I have an HMO plan and was referred to Dr Dar on 8/31. I received a call on 9/2 so I could be scheduled. The soonest appointment was for 9/20, so I scheduled for that day. I asked if they had received my referral and they told me "we'll just make the appointment and address the referral once we receive it." This didn't sound right, so I followed up with them to make sure they received it a week later. I was told there wasn't a referral specialist that works there, that the Dr's nurse handles all referrals and that she was out of the office. I called back the following Monday and was told they had received my referral and I was good to go. I spoke with 3 separate people about this. I took the day off of work, made the drive out to Katy, arrived early and was asked to have a seat. 45min after my appointment time I was called to the desk and was asked for my insurance card and ID. The woman said, "Oh, I'm sorry, we don't accept HMO insurance plans." I showed her my approval from the insurance and she said, "Yes, Dr Dar accepts HMO insurance, but he's only contracted with us. Our facility doesn't accept HMO insurance. If you want to see him it will be $430 plus your copay." I asked why, after speaking with 3 separate people about my insurance referral, nobody cared to mention that the FACILITY was going to charge me $430?? She said "I don't know, I'm sorry." I was furious. The waiting room was standing room only, they were completely behind schedule and obviously lack communication skills. Steer clear of this place. Plenty of other facilities in Houston to choose from!!

DY

Dora Yang Local Guide

23 Aug 2022

The number is wrong this is unprofessional this unprofessional and you need to fix it!

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Scott Thompson Local Guide

16 Aug 2022

This hospital is unorganized and slow! Took my wife to the ER as she was having chest pains and she is 6 months pregnant and we sat in the waiting room for 2 1/2 hours.. I have no triage system here. They have no urgency. And lack of Infrastructure to simply house the patients in the ER. This place is an absolute nightmare do not come here.

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Bobbie Slocum Local Guide

15 Aug 2022

Every time I call and the operator finally answers they hang up on me 4 times sorry operator

CW

Conscious way Forward

11 Aug 2022

The rudest receptionist. She was condescending and didn't want to be asked a question that needed extra effort. Her attitude was, take what I tell you or leave. She repeated the same statement like I didn't understand the first time. I thought she couldn't understand my question or hear me since I'm wearing a mask which was mandatory, and I'm okay with that. I lowered my mask slightly to make sure she heard me correctly; she just spoke in a very demeaning way commanding that I pull the mask back up. How does a receptionist that represents a big hospital speak to patients and visitors this way? Is she superior to the rest of the human beings? Her answers were very negative and unhelpful to every question I asked. Our questions were all to do with finding out about scheduling because my daughter starts school next week, and we were trying to figure out how to fit physical therapy into her schedule so she could avoid missing school as much as possible.

VA

Valerie

26 Jul 2022

We took my toddler in to get evaluated for a concussion. After a very brief conversation with the doctor, it was determined she was fine and we should not proceed with a CT scan. We went home and all was well. Weeks later we were billed $3,000. For a 10 minute conversation with the doctor. She received no medicine, no imaging, no specialized care by the doctor. Nothing. Not one thing beyond the basic vitals check performed by the nurse. And apparently this warrants $3,000.

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Savil Erickson-Torres

29 Jun 2022

Do not go to this ER. They will refuse to treat you and tell you to go to your primary care doctor. The nurses Emily and Jessica were super rude and condescending.

My neighbor had COVID and kept coming back to this ER multiple times and they kept sending him home. When they finally saw him they put him on a dirty ventilator, he got some strange bacteria from the machine and passed away. I should’ve learned from his experience and never had gone there.

My husband (a white guy) had been seen the day before for COVID and was able to see a doctor and was prescribed the antiviral meds. Me (a fat brown Hispanic female) was refused a doctor. The nurse Emily as soon as she saw me just bursted out saying “why are you here? You don’t have an emergency, go see you primary care doctor” she didn’t even let me explain to her why I was there. She wouldn’t even let me get a word through, I had to yell at her and tell her to back off. I felt attacked by this lady. I told her that I had called the nurse line and I was told that the urgent care wouldn’t see symptomatic COVID positive patients that I had to go to the ER or to a Memorial Hermann convenient care center. I googled for convenient care centers and the location on northwest frwy came up as one. She said that the nurse line always says that. I told her about my husband and she said that “that’s not how it works here” I requested to see a doctor, Emily just walked away and left me there for hours. No one came to check on me, not even vitals. I went out to use the rest room and stopped at the nurse station asking what the plan was. Jessica told me I was being discharged. I told her I requested to see a doctor and she said no, that I was stable and was being discharged. I went out to the front office to file a complaint but all they did was take my name and number and told me a costumer relations partner would call me.

In short DO NOT GO TO THIS HOSPITAL OR ER!

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Tehmina Local Guide

17 Jun 2022

Katy location is worst when it comes to staff. I've tried many many times to get a hold of a live person to speak about a paperwork that needed to be sent out to Katy memorial Hermann hospital which i already discussed with them while i was there. They never faxed it over to hospital due to which I am unable to make appointment with the hospital. I've been making calls since then, But the staff never ever picks up a call. I hope and wish they have someone who can monitor them and to observe what they are upto.I left approximately 5 to 6 voice mail but never got a call. Really dissapointed.

CB

Chad Bush

26 May 2022

Major issues between their billing office and their business office. Kept getting bills every month and then would try to pay and the billing office would say that I have no balance due. The business office wouldn’t return my calls. They refused to send me an itemized statement - and kept telling me to call my insurance company if I wanted to know what was charged and what was paid. The last guy was very condescending. Painful experience. I just wanted to pay whatever I owed and stop getting statements.

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Sara Dalton

18 May 2022

I cannot get an appointment. I have tried numerous times. I'm an established patient but will need to change. This office has some serious problems. I wonder if the Dr. knows how patients are being treated by the staff.