Center for Advanced Cardiology in Greater Heights

PR

Pam Rahmatdoost

30 Oct 2025

On October 16, 2025 I went in for day surgery, a Microdiscectomy performed by Dr Parker Lane. I was very apprehensive (terrified). Every person we dealt with from when we walked in the hospital doors at 5:15 am, to when we were discharged a few hours later, was polite, professional, and helpful. The security guard, receptionist, prep nurses, chaplain, Dr Parker Lane, the anesthesiologist, the operating room nurses and the recovery room nurses were wonderful. Thank you MHSL. I hope all these great people will get the recognition they deserve.

SB

Stacy Boedigheimer Local Guide

29 Oct 2025

If I could give ZERO STARS I would. WORST MEDICAL CENTER IN THE UNIVERSE. My doctor decided to do my surgery with them and they...

1) Decided they "didn't feel like" putting a claim in to my insurance to pay for the surgery because "they don't cover it". I think they were just avoiding work.

2) Waited until the last minute to tell me that I had to be "Self-Pay" and so I was FORCED to take out a large CareCredit loan to pay for it. We learned this literally within 24 hours of my surgery date and I had TRAVELLED FOR THE SURGERY. So we could not reschedule.

3) Changed the location of the surgery center/office before my surgery date and DID NOT EVEN NOTIFY ME. I had to learn this myself when I was double-checking the address for my surgery the night before it was to begin.

5) When I showed up the morning of surgery, they could not find me in the system for the date of surgery THEY had booked and sent me!!! So they had to last minute slot me in...meanwhile the surgery had been booked for MONTHS...

4) I had to SNAIL MAIL in a medical claims request (the only option), only for them to send me an email with a document that said they 'could not find me as a paitent in their system'. Pretty sure I did not imagine the surgery.

5) I called Memorial Hermann about why they couldn't find me only to wait on hold for 25 minutes to be told that "Actually the surgery center operates on a different system, sorry, can't help you". EXCUSE ME?! You share the same name but you don't share the same medical records!?!?!?! And then the agent could not even help me locate the correct "surgery center". She just stared blankly at me through the phone until I gave up on getting any help and hung up.

I am convinced that MEMORIAL HERMANN is the absolute most ATROCIOUS medical system IN THIS COUNTRY. I've never encountered such blatant incompetence. I've never encountered so many obstacles in trying to recieve medical care and get it paid for. I feel so badly for the people of Houston, TX that have to deal with these people regularly. It is not normal. THIS IS NOT NORMAL.

Kinda convinced these people are a secret medical mafia. I would not be surprised to see them featured on some documentary in the future, in a very bad light...

Pick literally ANY OTHER hospital. Please for the love of God avoid this one at ALL COSTS.

AR

Ali Rock

29 Oct 2025

Im currently a patient thats admitted here . Regular staff is fantastic. Nurses clean up ladies etc.But now they wanna kick me out .Told them im right about where I should be..But its like ohh no one to pick you up?? etc... Im finding this and the questions more dis respectful then genuinely professional based off my progress... This is ongoing at the moment. I shouldn't have to feel backed into corner by this treatment.

MA

Maria Antoinette Wright Local Guide

28 Oct 2025

Hi, I've came in on this Sunday morning 10/26/25 to the ER bc of my heart issues I was having from my previous CHF. The ER staff was great and was very attentive to me. I was admitted and transferred to the CDU dept. The 1st night there was quiet, the am shift that came in for 7am on Monday, was so loud, they laughed loud too etc.
Like,it was like they were having a party and they all were so energetic to where I had to turn up my volume on my T.V. but they were still loud over it. Couldn't rest when I thought I could, but couldn't. Stayed up the whole day til night/ evening staff shift
They were great that night. This Tuesday am shift came in, the atmosphere was better but
Until, I rung the bell to be assisted walking to the restroom. The female who was African American, light complected with long hair down and half up, that answered was like, "your call bell on, could she help you" I stated I needed assistance walking to the rr, no one never came and I took it upon myself to head to the restroom while holding on to the wall or vital machine alone. Staff was sitting there, and I heard a sarcastic" so"!
It felt as if it was said because I didn't wait on whomever that was or were coming, my bladder can't hold long when it comes to urinating . Came back by myself
and heard the conversation that wasn't pertaining to their work but outside things. I'm like OMG
I know someone there could've walked me.
No one never came to see about me only were watching as I walked by or being unaware. This is the only time that I felt the rudeness of the females at the nurse station. Very unprofessional
I would've given it t stars but because this happened, it took off stars for me.

RR

Rick Ro Local Guide

26 Oct 2025

I love the restaurant called Embers here in the hospital. Charles has great customer service and does over and beyond to help customer and patients. I thank God for Charles during this difficult time!!! Thank you Charles. I wish Charles boss see this review !!! We need more people like Charles

DL

Daisy Leal Local Guide

25 Oct 2025

Horrible experience avoid this place. my son suffer a horrible experience here and when I was discharged from the hospital, I expressed to the staff the experience no one gave me any guidance or any real answers or providing any resource even that there was a social worker or advocate then when I call and reach out to these departments to the patient advocate, it just sounds like they don’t care and didn’t really response. they just say we’ll take your information 30 days. Will send you a copy basically of your complaints and that was it. Not to mention the horrible experience that I had with the ambulance that they arrange for me and my son to be transported after the doctor made a medical mistake during his surgery.

JC

Janet Carratala Local Guide

21 Oct 2025

We recently visited the emergency room here because my father all of a sudden was in immense pain and unable to walk. My father is the type to not complain if it is something manageable at home. (Aka he does not like the doctor) when he began to yell of pain and almost cry I knew something was wrong.
The ambulance took him and the staff there. When we got there the registration person was very cold and unhelpful. They did not have staff to speak Spanish and would not allow me or my family with him to help translate. They took X-ray of his pelvis and an ultrasound to check for clots. When I asked the woman at the front desk what would happen if those came back fine. She said “well we will send him home”. Instantly freaking me out because obviously the 2 doses of morphine and the pain killers you are giving him are not working… there is a PROBLEM and at the very least you should find the root of the problem to help alleviate the pain while he has to wait for a specialist to see him another day. They did not have rooms available so my dad was in a wheelchair in the waiting room. They took cray of only his pelvis not even his spine which I would imagine would have more answers. I had to constantly ask them for an update. There were at least 30-40 people in a small waiting room the size of someone’s living room. Bathrooms were dirty with no paper towels.

1. Staff friendliness and desire to help 0%
2. Treatment 5%
3. Organization 0%
4. Efficiency 0%

CF

Charlotte Foreman

14 Oct 2025

I had my baby here. All the nurses were great. I was in labor for a whole 24 hours at least and the nurses had to constantly keep checking my monitor for the baby he liked to move around on them. When he finally did make his debut he was full of fluid and wasn’t breathing. The team of nurses for the babies acted very fast and saved him. I’m so thankful for them. The Postpartum unit was very good too. Sali was my nurse during the day and she is 10 out of 10. So sweet and caring.

EZ

Elaine Zaragoza

13 Oct 2025

This place needs to do better with scheduling surgeries. We were here at 6:25am and found out when we got here the surgery wasn’t until 11:00am and my husband is diabetic this is unacceptable. They ARE NOT doing right by their patients. All we get when we say something about this is sorry but it is not sincere as it keeps happening over and over again.

GC

Gena Cantu

12 Oct 2025

If I could give no stars that is exactly what I would give. My mom had a total knee replacement surgery and was admitted. Therapy was great!! The nursing staff was horrible!!!!Mom was taken the the bathroom put on the toilet she used number 1 and told the nurse ok I'm done she told her no I can't get you off the toilet pull the string and the next nurse will get you. I have alot to do and I have to give report, here is the string for you to pull and left. 😭😡 luckily my sister was there so she kept her sitting patiently on the toilet until someone else came 10 min later. This makes no sense to me. Being a nurse myself this is negligence and being a human being this is not a caring or compassionate place to bring your loved ones a nurse that truly cares for her patients would never put them in a situation to cause harm,you do everything you can do to ensure they are safe and they feel heard. Nursing is not about money its about caring for others and if you don't have that in your heart, you have no business working as a nurse!!!!