Went for EDG with Stavinoha in Outpatient Surgery Center.
Pros
- Staff friendly, efficient, caring, and competent.
- Called in advance to explain expectations for procedure and billing.
- Paperwork was quick and thoroughly explained.
- Spent minimal time in waiting area which was comfortable and spacious. My husband waited and drank hot chocolate.
- Whoever did the IV was awesome...I hate those things.
- Very clean and comfortable.
Cons
- If you're not familiar with the hospital, map it out before hand so you know exactly where to park and how to get to your building because the area is a little complicated.
My wife had brain surgery here and was consequently in the hospital several days. Overall I was very impressed both with the care and service that she received and how they treated me and our family. All of the staff were very friendly, caring and good at what they did. I liked that she could choose from a menu and it was delivered when she wanted it. She also thought the food was pretty good. Overall it was very good experience.
After spending multiple weekends of my wife and I rescuing people from Harvey and muking out houses I caught a fever and diarrhea for over 5 days. We just moved here in July from Florida and did not have a regular doctor to go to. I Decided to go to this ER. The hospital was very pretty, and clean. Staff for the most part where kind and friendly. The financial side for my 8pm visit for about an hour in September was a disaster! I go in because I've had an off and on fever but continues diarrhea for 5 days and I started bleeding. I'm a teacher and work wanted me to get checked out since my wife and I spent a couple of weekends after hurricane Harvey muking out houses and voulunteering with clean up. We wanted to make sure I didn't have anything crazy. I went in to the ER and checked in. I told them my family moved here in July I just graduated college and just started teaching and told them what was wrong with me and told them I need to be seen but only do things that don't cost to much. They said it should not be to bad but they don't know prices. I get checked in quickly. Nurse is very nice I tell him the same thing. Please I need to be checked out but not if it's to expensive. He said shouldn't be to bad but they don't know cost. Lol of course not. Doctor is being and finally comes in after about 45 minutes. By the end I had three small viles of blood taken and an anal exam. The results came back after me being there a little over an hour not to bad. They could find nothing wrong. They said sorry we don't know what's causing this. Come back in a few days if it's continued. I said well that sucks, but okay. I went home took Pepto and the next day diarrhea was basically gone. I get the bill in the mail. Nothing telling me why the cost was what it was for. Just total. It was $1600. I called and asked for a print out and then called insurance company and they said they have not gotten anything from the hospital. After waiting and hearing nothing. The payment was coming due. Insurance still said they hadn't received the claim and I still had no print out of why an hour cost me $1600. Excpecailly since no help was given. Hospital says they can put me on special plan but it would need to be paid within 10 days or so. They drop bill in half. I'm like really, so why did you charge so much in first place. Trying to just take advantage of those that don't complain. They drop bill to 850. I pay it. Still no word from insurance and no claim sent to them and I still have no print out of why it cost so much. This Friday I got a final notice For a $986 bill!!!!!! I call Akron and they say that I have to pay the physician bill now. What the heck!!!!;so that means that all in all people are trying to chrage me $2500 for around an hour visit where you don't help me at all. You have the nerve to tell me to come back as well. I said I don't have much money and I would leave if it would cost to much. They some how have no idea of any pricing. My small family of four on a first year teacher salary is pissed. I also coach. I don't have time to fine with hospital and insurance. It's not my job, I am a teacher not a hospital employee or insurance employee. No one will send me a billing statement of why it cost so much and insurance still doesn't have claim and they want me to figure it out. Very very dissatisfied.
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Dr. Abdulrahman
6 Dec 2017
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LloydD45 MLocal Guide
5 Dec 2017
I went to this facility with abdominal pain. Within minutes I was in an examining room with the physician, Dr. Bauer. He asked many questions regarding my symptoms and background, and ordered some tests. He proposed a diagnosis which turned out to be the correct and simplest one, but given my history, suggested some more complete testing (scan). Following all the results, he took the time to clearly explain the results and the underlying cause of my problem, with suggestions on how to rectify. His staff, nurses and tech, were very professional and caring. The facility is brand new and absolutely first rate in all respects. Plenty of parking. CAVEAT: I subsequently received a bill for $900 from a physicians group. Fortunately, I was able to quickly resolve this problem, for some reason my insurance info did not get entered for the physicians group. But you may want to expressly confirm that your insurance covers all aspects of treatment you will receive. Mine does, and I will definitely use this facility for all my future emergency care needs short of major trauma.
I was treated so kind and with so much respect! Everyone from the person that checked me in, all who took care of me, to the nurse that wheeled me to wait for our car was absolutely amazing!!! Dr. Raijman, you are super and I will refer all my friends to you!! Thank you for your excellent care and checking up on me the following day!
Person that called to notify me of amount due was very very unprofessional. I was emotionally upset and began to cry because I had saved money for my procedure and now was told I owed more than originally planned.I'm a cancer survivor and I'm concerned about these test. She snickered and said hey I have to second person crying on the phone today. I've filed a complaint with the BBB only to find out that they are not an accredited business with the BBB so they don't have to respond to any complaints filed against them.
