Patients Emergency Room & Hospital

EP

Emily Prescott Local Guide

5 Apr 2026

I came for a miscarriage scare. Everyone from the front self to the guy pushing the linen carts were just the most kind people I’ve ever encountered in an ER. I can’t thank this staff enough for their care and consideration. Dr.Shorts has the most calming and helpful bedside manner ever! Bless this crew! I just can’t say enough good things!

DW

Dalton Wilson

15 Mar 2026

I had a very good experience here. Check in was quick, told them my symptoms. They ran some test, came back positive for the flu. Gave me an IV with steroids and liquids and even something for the nausea. Sent the prescription over quickly and I was good to go! Highly recommend this hospital.

TT

Tammie Tillman

6 Mar 2026

My family has always loved going to Patients ER. They even found a spot on my lungs years ago. However in the last 7 months service has been lacking. My husband went for pain twice. He was running a high fever which had went down after his shower before going. He left with pain medication and muscle relaxers. He died less than a month after that with bacterial infection in his blood.
I went this last week, (I had gone a month ago due to a fall on my head), due to waking up 2 mornings in a row with swollen eyes/face. I left with pain medication and no answers. The doctor sat with a smirky look on his arrogant face and said that he didn't see a problem. He wrote an RX for pain medication before getting the CT results. He treated me like I was ONLY there to get pain medication. I do not even take them! Dr Buford came in and treated me respectful. After waiting about 30 minutes for discharge papers I asked the nurse (with red hair) if I was free to go and she got snarky with me. In a condescending tone, I was told she couldn't stop me from leaving.
I sure hope they get it together because it has always been a great place to be taken care of. Dr Short needs a lesson on not being so short with patients. People come there to get better not to be just offered pain medication! Do Better Patient's ER!

LA

Lea Ann Howard

5 Mar 2026

Class act! Loved my doctor and nurse. Best care ever! Thank you!

AH

Alex Haymon

28 Feb 2026

AMAZING experience! Very kind employees. Brandon was extremely helpful & great comedic relief I believe he deserves a raise!

AP

Adriana Parsons Local Guide

23 Feb 2026

I have been a long-time patient of Patient’s ER and, until recently, have always received excellent care. I’ve never had a single complaint and have referred many family members and friends there over the years.

Unfortunately, my last two visits have been extremely disappointing and alarming. I was misdiagnosed twice, and the compassion and level of care I had come to expect were simply not there.

During my most recent visit, one particular nurse, Tara, was completely unprofessional and her behavior was unacceptable. While attempting to start my IV, she was rough and dismissive, not listening to my concerns. She ended up forcefully yanking my IV out and stormed out of the room. Thankfully, the other nurses stepped in and properly bandaged my arm and provided appropriate care, as she did not.

My biggest concern, however, was the misdiagnosis regarding my hemoglobin levels. I was told my hemoglobin was 7.8. However, just 3½ hours later, after being transferred to St. Luke’s, my hemoglobin was critically low at 5.5. That was not a minor discrepancy, it is a severe and potentially life-threatening difference. This raises serious questions about the accuracy of testing and overall patient safety. That level of discrepancy is extremely alarming and has completely shaken my confidence in this ER.

I no longer have confidence in this ER’s ability to provide safe, competent care. What was once a facility I highly recommended is now one I cannot trust. Based on these experiences, I have lost trust in this facility and will think very carefully before ever returning.

BS

Blake Shivers

21 Feb 2026

Several years ago my wife brought our 13 year old daughter there for evaluation due to feeling bad with high fever (no life threatening symptoms). They treated her and then promptly sent me a bill for over $6,000. Their six page front and back itemization of services was full of acronyms & medical jargon to the point it could not be understood outside of a medical professional. Some of the tests run were done without my wife's knowledge and consent including an unnecessary 'pregnancy test'. My discussions with them were met with indifference, denial and rudeness. No offers to review the bill, they just kept repeating "well what did you expect? we can't tell you ahead of time what the cost is going to be". I wouldn't advise anyone to go there for anything. Unprofessional and unethical conduct from start to finish by multiple personnel.

MG

Melissa Gonzalez Local Guide

19 Feb 2026

Patients ER is the absolute best ER to go to. From their front staff to the nurses, nurse practitioner 's and Doctor's they are always so kind and make sure that they give 100% to your care every time! Anytime I have an Emergency that they are capable of treating or diagnosing I will come here!

JC

Jeremy Collier Local Guide

3 Feb 2026

I cannot give Patients enough praise. I took my wife there with chest pains and they took great care of her. Everyone from the techs l, nurses, and the doctors were great and informative.

LF

Lora Farley

26 Jan 2026

I was very ill with a cold or something on Sunday. This was different because it made it hard to breathe. I went to Urgent Care in Baytown. They kindly told me they could do no test or anything there but they thought I needed to go to the emergency room.😬😳😱 I called my sister Sandra for her thoughts. She said to go to Patients Urgent care on 1 10. As I was signing in, the precious man at the window noticed I was having a hard time breathing as I spoke. He said he would fill out my info and gave me my insurance card back. They put me in a room and 3 ppl started working on me. They were all very sweet. Before I left in less than 3 hours, I received all kinds of treatment including oxygen and a breathing treatment. I already was feeling better when I left. They did get my insurance info and they are billing me. All of the employees there were kind and precious. My very favorites were the precious man at the front desk, Dr Smith and the red headed lady that was real up beat. This is my new place. You should consider it being yours.