Patients Emergency Room & Hospital

CV

Candace Veillon

8 Sep 2026

I absolutely love bringing my family here! The staff is always so kind, welcoming, and efficient. They get us in and out while still making us feel taken care of. I especially want to recognize Ashley, she was such a sweetheart! My kids absolutely loved her, and she really made our experience even better. ❤️

BH

Brandon Holt

23 Jul 2026

My experience at Patients ER was unfortunately overshadowed by the physician assistant, Hilari Berklund, who treated me. As a nurse practitioner myself, I understand that patients often have questions, concerns, and preferences regarding their care. While providers may not always agree with a patient’s request, there is a professional and respectful way to communicate those decisions.

From the moment Hilari entered the room, I was met with an attitude that made me feel unwelcome. As she explained her treatment plan, I respectfully stated that I would prefer to have a CT scan for my own peace of mind and began explaining my reasoning. Throughout the conversation, I felt as though I was being looked down on, as if my concerns were unintelligent or not worth hearing. After I finished speaking, she simply replied, “Okay,” and immediately walked out of the room. The interaction left me feeling dismissed and disrespected.

As a fellow healthcare provider, I found this level of bedside manner incredibly disappointing. Clinical judgment and patient-centered communication are not mutually exclusive. A provider can decline a patient’s request while still making that patient feel heard and respected. Unfortunately, that was not my experience.

I sincerely hope Patients ER values patient satisfaction and professionalism. If a provider consistently interacted with patients in this manner at the hospital where I practice, it would be addressed immediately. I am sharing this experience in the hope that no future patient leaves feeling as unheard, disrespected, and uncomfortable as I did.

AS

Ashley Sistrunk

23 Jun 2026

My nurse, Leah, was phenomenal! She has the most calming and kind presence about her and that was exactly what I needed during my visit!!

PC

Paige Chaisson Local Guide

21 Jun 2026

Went here earlier this week very sick and the staff was extremely compassionate and helpful. Very impressed with this ER visit, uncommon to have warm bedside care and helped heal me! Highly recommend over any other ER in the area. Thank you Patients!

KB

Kaela Bollom

11 Jun 2026

This is just about the best little ER to go to. Every single nurse and doctor here are so kind and genuinely care about their patients. I refuse to go somewhere else when I'm not feeling well. The wait is never long, I'm always met with compassion and kindness, and I truly feel seen here instead of just another person to be dealt with! I will always come here if sick.

JO

Joseph

18 May 2026

Brought my son in today and was attended quickly. The young lady that took his x-rays Mariela was very kind attentive and professional she exceeded my expectations she deserves a raise!

JA

Jai

10 May 2026

Very friendly and kind staff, I didn’t feel rushed at all. They made sure I was great through & through.

JR

JESSICA RAMIREZ

29 Apr 2026

I would like to express my sincere appreciation for the outstanding care I received at Patients ER this past week. I was treated for rhinovirus and bronchospasms, experiencing shortness of breath, wheezing, and overall discomfort. From the moment I arrived, the level of care I received exceeded my expectations.

The front desk staff were kind, welcoming, and efficient, ensuring a smooth check-in process. The environmental services team was equally thoughtful, offering kind words and helping me feel comfortable and well cared for.

I would like to extend my heartfelt thanks to the exceptional medical team who provided attentive and compassionate care: Dr. Frybarger; Richard, NP; Ashley R., RN; Kayleigh N., EMT; Crystal C.,RN; Adrianna; Jose P., EMT; Chrystal R., RN; Sonia O., RN; Nacole M., RN; Dr. Garza; Luis P., RN; Erica B., RN; Autumn D., RN; Dana P., PEMT; and David S., EMT.

A special thank you to Dr. Tang, whose excellent bedside manner and dedication to going above and beyond truly stood out.

I also appreciate the leadership team for their attentiveness and support, including Ashley Dugat, ER Director; Aileen, RN; and Erica M., Nurse Manager. Additionally, I would like to recognize Dr. Muppidi, cardiologist, for his professionalism and for taking the time to thoroughly address all of my questions and concerns.

Overall, the entire Patients ER team demonstrated a consistent commitment to treating every patient with respect, compassion, and individualized care. Their dedication to being available 24 hours a day, 7 days a week, does not go unnoticed.

Thank you all for your exceptional service.

CY

Cynthia Local Guide

7 Apr 2026

Changed my review from 5 stars to 1 star after being treated horribly by staff & doctors on two separate occasions where I had confirmed broken bones. X-ray confirmed broken bones and they gave me Toradol (which is an NSAID) and I cannot take NSAID medication due to having kidney failure. I was in tears both times and treated like I was exaggerating my injuries. They are not even able to treat a broken bone so I’m not sure why they would advertise as a “hospital”. I wouldn’t trust them with anything other than maybe a paper cut and that’s being generous. Nurses and doctors do absolutely nothing to help make you feel comfortable during a moment of crisis. If I could give 0 stars then I would!! You’re better off waiting 7+ hours at an actual hospital with trained nurses and doctors.

PH

Paige Hall Local Guide

6 Apr 2026

Been going to patients since last year and it's gone downhill these last few months. I've been treated like I'm only searching for pain meds, treated with a condescending attitude by multiple different doctors and even ultrasound techs, making my pain feel like it isn't "that bad". I WOULDN'T BE GOING TO A FREESTANDING ER IF MY PAIN WASN'T BAD. I have severe endometriosis and pcos so I get cysts alot. Well tonight I went for back pain wasn't even seen by a provider for nearly 2 hours. No nurse checked on me nothing. The providers are disrespectful and treat you as if you are addicts. I live 30 mins away from Baytown Methodist I used to love coming to patients because of the Dr's and everybody but now I'm so hurt and truly shocked by their behavior and poor patient care. I said my pain was at a 9, told them I fell on my back and landed on concrete twice on my back. No tests run just shots offered made me feel like I was a waste of a bed and time. I bawled my eyes out to my husband at the treatment. This is unacceptable. If you have good insurance be patient and go somewhere else. They don't care about you at all. You're wasting your time and money on a place with zero care policy. These issues keep getting worse. This place isn't worth it.
Update a week a half later still no call to even resolve this issue.