Last week, I got my truck repaired at Ripleys Total Car Care at the Spring location. Mark assisted me in explaining what was wrong with my truck and why it was shaking and making a rattle noise underneath. I had them replace 6 injectors and the catalytic convertors along with the oxygen sensors because of his excellent and honest advice and impeccable customer service. I plan to make Ripleys Total Car Care my go to shop for all services.
Respuesta de Ripley's Total Car Care empresa4 May 2026
Thank you Mr. Delafuente, that means a lot, especially from someone who spent so much to get their 1999 F150 back into shape. Well worth it, should be good for another 27 years. We are hear to help make that happen.
Ripley's Total Car Care has been our garage a choice for many years. In the 1980s my father introduced me to Ripley's (1960 location) and they have proven to perform great work at reasonable prices. I am now using their Spring store, with Mark/Drew keeping the tradition alive. Even if they discover a laundry list of issues, they will help you prioritize fixes while maintaining vehicle safety. The prioritization helps me ease the financial impact.
Respuesta de Ripley's Total Car Care empresa4 May 2026
It is such a testament to what our Dad started back in 1973 and we are blessed to keep it going by doing great work with great employees. None of it would be possible without great and loyal customers like yourself. We pride ourselves in keeping your 2015 Honda Pilot with over 215,000 miles on it to keep going safely for another 200k, plus. Thanks again.
Can't believe I've been driving by this place for years I'm so glad I finally decided to stop and give them a try they are so much better than the place I've been using, just completely outperformed. I am truly a happy customer and will be taking all four of my vehicles to Ripley's from here on out thank you for the great job you did on my truck!
Respuesta de Ripley's Total Car Care empresa4 May 2026
Do you mind If I re-post this? I appreciate your response and have had this same message multiple times. I would like to get the word out. thanks, Tommy Ripley
Update: I received a phone call from the owner (David) in response to my initial review. He was very genuine, concerned, apologetic (about both of the bad experiences) and offered a significant discount on the repairs that are still needed (but not for the repairs they misdiagnosed and performed). Though I’m not willing to invest any more than I already have into repairs at this time, I can see they still have SOME? commitment to customer service. I am disappointed that the brakes and rotors were replaced in spite of my demand to not install until they were SURE the car was fixed, as I wouldn’t have invested in new brakes and rotors for a car that is not even drivable. It’s really disheartening honestly. This was my whole families “go to mechanic” because we truly trusted them. We’ve referred EVERYONE we know that has had car problems here for almost 20 years. I don’t think I or the rest of my family will return. And I personally cannot with sound mind recommend Ripley’s to others anymore either.
I have updated my review to 3 stars in response to David’s call and in consideration of the cumulative experience those I have referred here that did have a good experience.
Initial review: I DO NOT TRUST THEM anymore. Dropped my son‘s car off here because it was overheating and getting exhaust fumes in the car. They told me I needed a water pump, thermostat, water outlet, brakes, and rotors, some vacuum seal, spark plugs, coolant flush, oil change, oil leak fixed… I purchased $500 worth of parts and spent another $3100 in parts and labor for other repairs they said it needed. $3600 later the car is still overheating and exhaust fumes are still getting in the car. Now they’re saying it’s going to be another $3300 to replace a head gasket, which was apparently the issue all along.
My family has been using Ripley‘s Total Car Care since 2007.
I referred by my mother-in-law here several years ago for a catalytic converter replacement. A year later, the catalytic converter had to be replaced again. Ripley‘s says they offer a three-year warranty on any jobs they provide the parts and labor for. They did not honor that 3 year warranty when it failed a year later.
Respuesta de Ripley's Total Car Care empresa4 May 2026
Nikki, we sincerely apologize for the poor experience you had with us. Trust means everything, and it's disheartening to hear about your car troubles. We want to make this right. Please give us a call so we can discuss your concerns and find a solution. Thank you for bringing this to our attention.
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CP
Chris Perkins
26 Mar 2026
The ULTIMATE in care - people and their cars. They always provide an honest assessment of the condition of my car and offer the solutions in order of priority. They also make me aware of the things to keep in mind for future repairs and the reasoning for them.
I am not knowledgeable of car repair, so to find a company that is honest and provides superior service is a company I recommend to everyone.
All of the folks I have met, from Mr. Ripley to Drew, Sean and Mark are focused and very kind. Even if I moved to a different part of Houston, I would drive through the traffic to bring my car to their shop. (I think that about says it all right there. LOL)
Thank you to the ultimate fixer guys!
Respuesta de Ripley's Total Car Care empresa4 Apr 2026
Mrs. Perkins, I think I will have you write all of our reviews. LOL. Thank you so much, we have been blessed with some great team members over the years and amazing customers like you also. We know your old 2005 Camry may have some years and mileage on it, but keeping it in tip top shape and safe is our priority. Thank you for your years of trusting us and being such a great customer and friend.
Took my vehicle to a different garage for a power steering fluid leak. They diagnosed and quoted a very expense repair. Then I called Ripley for a quote on that repair. They were less expensive, so I took my vehicle to Ripley. Ripley then determined that the previous garage misdiagnosed the problem. Their repair saved me more than 75% from the original quote. One month later and the old leak is still a non-issue after the Ripley repair.
Respuesta de Ripley's Total Car Care empresa4 Mar 2026
Thank you for sharing your experience! We're glad we could provide an accurate diagnosis and help you save on repairs. We appreciate your trust in Ripley’s and are thrilled to hear your vehicle is running great! We look forward to helping out with any possible future repairs.<br><br>
My experience here was excellent! Drew was very helpful and explained everything to me. He explained the price breakdown, recommendation, and gave advice on how to keep my car healthy. My car needed quite a few things done and it was almost closing time, but they managed to get my car fixed the same day. Very professional and nice staff I will continue to bring my car here.
Respuesta de Ripley's Total Car Care empresa4 Feb 2026
Thank you so much, Tangela, for the wonderful feedback! We’re thrilled to hear Drew provided clear explanations and great service, and that our team was able to get your Altima taken care of the same day. We truly appreciate your trust and look forward to keeping your vehicle in great shape for miles to come!
I had my suspension repaired at Ripley’s Auto Shop in Spring, Texas, and I couldn’t be happier with the service. They were extremely detailed and accurate with the repairs, explained everything clearly, and the work was done right the first time. The price was very fair and they finished the job on time as promised. Honest, professional, and reliable—highly recommend Ripley’s Auto Shop!
Respuesta de Ripley's Total Car Care empresa4 Feb 2026
Jair, thank you so much for your kind words and recommendation! We love to hear you were happy with your suspension repair and appreciated our team’s communication and attention to detail. It’s always our goal to provide honest, high-quality service done right the first time. We truly appreciate your trust in Ripley’s Auto Shop and look forward to helping you again whenever you need us.<br><br>
Recently moved to the area and my wife's mustang began making a louder than normal noise.
As a mechanic in my past, I knew what I was told tge issue was was accurate.
They did a fantastic job. Friendly, informative, timely at a very reasonable price.
They are a quality honest shop. Women, I know sometimes you feel sliced in auto repair situations. This establishment treats all with honesty, decency and respect with quality work using only OEM parts.
They have my business as long as I live in the area!
Respuesta de Ripley's Total Car Care empresa4 Jan 2026
Welcome to The Woodlands/Spring area Scott and , Wow thank you for that review. I wish I could say it's all me, but it's obviously the amazing and dedicated employees that keep this place humming and have for almost 26 years here in Spring and 52 years on FM 1960. Following The Golden Rule can never lead you wrong. Be safe and thanks for trusting Ripley's.
I recently lowered the rear of my 2008 tundra with a flip kit and air springs which resulted in my dual exhaust having to be re-routed. Ridley’s did a great job of customizing the fit with limited space in less than 3 hours and for a fair price as quoted. They allowed me to thoroughly discuss the routing options with the exhaust technician back in the garage where we could see exactly what the space looked like. I was very pleased with the final result and the attention to detail.
Respuesta de Ripley's Total Car Care empresa4 Nov 2025
Thank you Art for the great review and allowing us to repair and properly fit your tailpipes. We are here if and when you need any other help with Engine or Exhaust.
