amavily Ortega Local Guide
1 Aug 2026
I am a cancer survivor who is sick with Ecoli and I cant be treated or else I would die. I had 750.00 ready to put down on a 2021 Grand Jeep Cherokee fully loaded for 33,000 which by the way I found out was a rip off. Did they help me no i was on their floor 3 different times from spasm. Instead they had me there for 2 + hrs with no help. I had my car towed to them out of my pocket. They said they would diagnosis my car but they did not. They looked at my car and said they would give me 500.00 when the Kelly blue book for.my car was at the most $10,5000 and at the low end $6,000 but they wanted to give me 500.00. I denied and said 750.00 so that I could hav3 enough for the full coverage ins. But they said no so I had to leave my car there and I finally was able to go get the car today and nope it was towed already. They called me yesterday and said I would be there by 08-01-2026. And yet they still towed my car. DAVID Wells Internet Sales manager was so rude when I called today 08.01.2026. I was on hold for 10 mins out of a 15 mins phone call. For them to step outside to see if my car was still there. They dont work with everyone or at least not a single mom with no credit who is is sick with ecoli. But instead im being forced to go in person. So messed up. This is not good customer service at all.
Hello Amavily,<br><br>We are very sorry to learn about your negative experience and the stress surrounding your vehicle and visit. Our goal is always to provide clear communication and helpful service to everyone who walks through our doors.<br><br>Management would like to look into your file immediately to better understand what occurred. Please reach out directly to Leo at 713-524-3801 so we can assist you directly