Ron Carter Chrysler Dodge Jeep Ram in Alvin

JM

Joshua McMahon

15 Aug 2026

I am very disappointed with this Ron Carter Dealership. I purchased 3 vehicles between the GMC and the Chrysler Jeep dealerships which sit side by side. I paid off all three vehicles early, the ones I purchased at the GMC dealership, I was able to cancel GAP insurance and get my refund, and their finance department was very helpful in doing so. However, I still need to cancel the GAP insurance on the one I purchased from the Chrysler Jeep dealerships which as it was one of their stock vehicles. I have made several attempts to contact the finance department via online portal, left voicemail after voicemail for the last 3 weeks (5-6 voicemails) to no avail. I even reached back out to finance manager at the GMC dealership right beside them, was able to send them all payoff documents for the Jeep, in which he personally forwarded over to them with me CC’d on the email. No luck there either. It amazes me that there is so much difference between the 2 dealerships owned by the same company. If I were inquiring on purchasing a product they would undoubtedly be blowing my phone and email up, however, simple customer service is a problem that they hide from. I would not suggest doing business at Ron Carter Chrysler,Jeep, Dodge, Ram dealership. This will be the last business that they will ever get from me! I don’t like giving businesses a bad review, but I have no other option to warn others or get their attention. It a measly few hundred bucks in which they are willing to sacrifice reputation and return business over. I will say to end this that the Ron Carter GMC dealership in Alvin, TX has Ben amazing to work with, but I’m not sure I can continue to trust the Ron Carter Brand anymore. I apologize for the rant, but this is ridiculous!

-JM

IK

Imran Kazi Local Guide

14 Jul 2026

I contacted this dealership through RamTrucks.com about a specific VIN, hoping to confirm specs and discuss pricing before driving an hour to the dealership. Their internet sales team refused to provide any information over the phone, insisted I come in, and abruptly ended the call. They later called again as if nothing had happened, still refusing to answer basic questions. I also received emails that ignored the details I'd already provided and instead pushed unrelated inventory. The final response from management accused me of being rude and said they no longer wished to do business with me. If you value transparent, collaborative communication before making a long trip, I'd look elsewhere.

MP

Mark Phillips

3 Jul 2026

Avoid these people at all costs! Most of their 5-Star reviews are from their own employees. Just look at their staff and compare to the reviews. They are a joke.

Dealerships like this are why the auto industry has a bad reputation. Not only is their online pricing a scam, they are in violation of Federal Trade Commission rules because of it. I've already contacted the Attorney General office to let them know how they are conducting business, so hopefully they will investigate and fine them for obvious deceptive trade practices.

Take your business anywhere else unless you want be taken advantage of and ignored when you call them on it. You can't even get one of their managers to call you back. This place is about as unprofessional as it gets.

R8

Rebel8ball 832

27 Jun 2026

Did the online info to be able to see the price. Almost immediately my phone rang. Skye the sales manager was calling. Asked about the vehicle we were interested in she assured us it was the and ready to go. We showed up probably 2 hours later. Her is where things go sideways. There is no easily accessible ramp in the front door for my wife with mobility issues and a rollator to go inside. No problem he got our id and went to get the car. And left us sitting in the heat for half an hour. Keys weren't in the key machine, can't find the vehicle, finally found it in the service lot, but it doesn't need service but it's been there for a while because it's all dirty and locked up and we still can't find the keys.... (pretty sure that's code for waiting on parts don't want to show it to you broken) but hey we have this other one over here that's completely different from the one you want why u don't show it to you. Then the stall tactics started... why don't I get your trade in checked.... hell no you aren't getting my keys to hold me hostage when you can't even show me what I came to see. Oh let's run the numbers... no. Was honestly really glad we stayed outside at that point. Made it easy to load up and leave.
I've lived around here for 50 years. I have never had nor heard of a good experience with RC. I only went to them because they had the EXACT vehicle my wife wanted so I was willing to chance it. We left, drove to a different dealer in Rosenberg and got her what she wanted.
When all you hear is negative.. believe it.

NV

Nikki Van Hook

30 May 2026

My experience with this service department was extremely frustrating, and unfortunately I will not be returning.

I brought my Jeep in because I was experiencing an issue with my right front tire rubbing against the wheel well and asked if someone could take a look. Despite clearly explaining that the problem was with the right front tire, the service staff initially inspected the left front tire and told me there was plenty of clearance and they didn’t know what I was referring to. Only after I corrected them did they look at the correct tire.

Without performing any meaningful inspection, I was told the issue was simply because my tires were too large and my Jeep didn’t have enough lift. This explanation didn’t make sense given that I had been driving with these tires for nearly four months without any rubbing issues whatsoever.

What was even more disappointing was the way the situation was handled. Rather than investigating possible causes such as alignment, suspension components, or any recent changes that could have contributed to the problem, the service advisor immediately made assumptions. One team member proceeded to explain that vehicles “flex” over bumps and that the suspension is designed to make the ride more comfortable. The explanation felt unnecessarily condescending, as though he was talking down to me instead of addressing my concern professionally.

At no point did anyone offer to check the alignment, inspect the suspension, or perform any additional diagnostics. Instead, I was essentially told that this was something I would just need to be careful with.

I came in looking for assistance diagnosing a new issue and left feeling dismissed, unheard, and no closer to understanding the actual cause of the problem. Based on this experience, I would not recommend this service department.

KH

Khloe Local Guide

7 May 2026

I went around 2:30pm on Saturday April 30th to trade in my car, I had very specific things I was looking for in a car and I explained that all to Blayze (salesman) when I walked in. I test drove a jeep first, I felt it was too small so I continued to test drive other cars. In between test driving cars, there was an employee who walked by blowing vape smoke all around my TWO YEAR OLD daughter. I said to Blayze “yall vape in here..?” In clear annoyance and he said “vape?” I said “yes. Vape.” He said “oh yeah go ahead” I said “no, I’m concerned about the fact an employee just walked by blowing vape around with my daughter here with me” he smirked and said “yeah well sorry about that” clearly finding amusement in it. After the second car I test drove, Blayze had an obviously attitude about it. I think it was the third car I test drove that reeked SUPER badly of cigarettes and had tar everywhere that I could pick off easily with my finger nail- obviously the vehicle was NOT detailed properly and I’ll also include that every single car I test drive was quite dirty and clearly not detailed very well. Blayze gave me an annoyed wide eyed look when I complained about the cleanliness & smell of the car and told me he couldn’t send it back to detail because “they already ozoned it” okay well they didn’t clean it thoroughly, so obviously the smell isn’t going to go away if it isn’t properly cleaned first. He progressively gets more and more rude the whole time I’m there, and ends up making a comment with an annoyed tone that “maybe I needed to go look somewhere else or come back another time.” He ends up trying to show me cars way over my budget and when I firmly say no due to price/previous accidents/year he says “well but it has-“ and I had to tell him multiple times no. I understand that’s sales, but come on. I went to change my daughter’s diaper and he made a snide comment to my parents that I was being very picky… it’s a $20,000+ purchase.. be for real. Obviously I’m going to be picky- as ANYONE should be. Well we end up leaving to go eat and I realize how annoyed I am MOSTLY about just the vaping alone because people continued to blow vape around my daughter the entire time. I called Savannah (sales manager) earlier this week to talk to her directly about my issues and inform her I had gotten my car that same day from a different dealership (Big Star, for anyone who’s curious. They were great and I highly recommend them), she acted so surprised by their actions and said it would be the first thing she handled when we got off the phone, yet Blayze just called me to try and sell me a car and when I asked him if Savannah spoke to him she said no. I’m very displeased. To act so shocked and disappointed about the experience I had and promise to deal with it then do NOTHING is so ridiculous as a manager. The entire time I was there Blayze was rude and unprofessional, the other employees were unprofessional- and a few leaning on my parents truck outside- and then between vaping throughout the office around my toddler (despite me complaining) and the lies and everything I wouldn’t recommend my worst enemy here. I’m sure there are things I’m forgetting, but that’s the gist. Don’t waste your time here.

FO

Franklin Onyenuforo Local Guide

7 Jul 2025

This is the worst used car dealership ever. I bought a 2020 ford expedition over $32,000. Drove of the lot. The whole car broke down, the trunk doesn’t open. I told Blake and Mike about the issues if they car, Blake said he ordered the parts, but in reality he never did. I brought the car for repairs or change in for another car. Mind you, I’ve only used this car for less than 24hrs with all these issues, and Check engine light. Only for them to tell me to trade it in for another car and be on a negative of almost $19,000.
I said no, they should fix the car. It’s over a month now, yet no body has called me back to let me know when they will be able to have a loaner car to give me, or an appointment to fix my car. Mind you, I paid over $4000 in extended warranty. This is the last time I will ever buy car at a ford dealership. They never have time to fix your car. Sometimes you have to wait for over 2 months to get a part. Like seriously all the lights in my car came on as soon as I drove out the lot. And they telling me they can’t do anything to help me. Even their new Manager that started last month. Can’t find a solution for me. Is exactly 1 month I bought a $32,000 car and it’s still parked in my Garage.
Thank you Ron Carter for winning the award for the worst used car dealership in the whole of Texas.