new car 5help with the car 5help buying a car 5fast process 4simplicity of the process 4staff's help 3help with everything 3transparency in the process 2accessible 2great dealer 2
I bought my SUV from this dealership about four months ago, and honestly, it has been one of the worst decisions I’ve made.
Before buying it, I was told the vehicle was in excellent condition and ready to drive. They were very nice and made everything sound great. But shortly after buying it, I started having problems and have already spent a significant amount of money on repairs.
When I contacted them about it, they basically washed their hands of the situation and told me the warranty they provide doesn’t cover the repairs. So what exactly are you paying for when you’re told the vehicle is in excellent condition?
If you’re considering buying a car from here, PLEASE take it to your own mechanic for a full inspection before signing anything. Don’t just take their word for it.
I’m extremely disappointed because this wasn’t just about money. Some of the issues with the vehicle were serious enough to put me and my family at risk. A dealership should make sure the vehicles they sell are safe and reliable, especially when they advertise them as being in excellent condition.
I would not recommend buying a vehicle here without having it thoroughly inspected first. Learn from my experience and protect yourself before making the same mistake.
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Torrian Wilson
2 Jul 2026
My car needed to be fixed they kept it for two weeks and gave it back with a bad patch job on the floor and collision sensor still wasn’t fixed which was the main reason and just like the other person here they were driving my car around… MOST DEFINITELY WOULD NOT RECOMMEND I also told them that when it rains the water gets in my trunk and it molded and nobody did anything
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Qais
29 Dec 2025
Not recommending this store, selling the useless cars. I bought a car with fianance the next day all dash lights become on specially the Engine check light and I went many times I told them about the issue after 4 or 5 times visit finally they agreed to fix the issue and I gave them my car key the car was with them for almost a week. I called them and they said it’s ready when I see inside of my car there were too much trash and also some used items chargers and phone holder so their employees just were using my car. And they don’t even fix it. That’s sick. Shame on you guys.
Respuesta de Bravo-Car empresa4 Feb 2026
We sincerely regret that your experience did not meet your expectations. At Bravo-Car, we take every comment seriously and internally review each situation that is reported.<br><br>From the beginning, we made efforts to address your concern, and once the vehicle was left for inspection, the corresponding technical evaluations were performed under our warranty. As part of standard automotive service procedures, after a repair it is necessary to drive a minimum of 50 miles to ensure that no warning lights or indicators reappear on the dashboard.<br><br>At no time is personal use of customer vehicles authorized or permitted. If you found items inside the vehicle that did not belong to you, we apologize for the situation and it will be investigated internally.<br><br>Our goal is always to support our customers when an initial concern arises. We would like the opportunity to personally assist you in this matter; you may contact me directly at the following email address: [email protected].<br><br>We appreciate your feedback, as it helps us improve our processes and reinforce our service standards.
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I Cañ Juice
7 Nov 2025
They lied to me over the phone. Very untrustworthy and disrespectful when called out for lieing.
