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Needed 4 tpms sensors for my car. Was greeted at the door. Staff is not knowledgeable about what they are selling. Asked what brand of sensor is it? They don’t know. Finally they go in the back and bring out a sensor. Sensors made by Autel, retail for about $30. They wanted $80 for each sensor, plus mounting, plus tire rotation. I waited for over half an hour, no customers in the store, employees sitting around bs-ing. Car still sitting in the parking lot. I decided enough is enough so I left. They call me asking if I would come back, they would compensate me for time..etc. Long story short, I went to a large chain, discount competitor. Continental brand sensors, $60 each which included mounting and tire rotation. I even purchased 2 tires. Store was packed and they had me in and out in a little over an hour. In today’s business environment customers don’t have time for sub par service and high prices. If you’re going to charge top dollar you better be damn sure your service is top notch.
Respuesta de Beasley Tire empresa4 Jul 2026
Thank you for sharing your experience, Alex. Providing knowledgeable assistance and prompt service is important to us, and we regret that this wasn't reflected during your visit. We understand your frustration with the time and pricing concerns. It's our commitment to ensure our guests feel well-serviced, and your feedback will be invaluable in helping us align our operations with these standards. Please feel free to reach out with your contact information and availability at [email protected], so we can address this further. We appreciate your input.
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Bradley DavisLocal Guide
5 Oct 2024
I realize that Beasley is highly respected locally, but I had a bad experience. Brought my Nissan in for an alignment. No change. Took it back the next day: No change. Asked for a refund, but was talked into allowing a third attempt at the alignment. Still, no change. I realize that front suspension is complicated but why not just admit you’re unable to align the car so that I can get on with my life. I was never offered a refund; only wasted time and an unchanged car. Fast forward six weeks as I’m getting ready to change my brake pads; I can’t find my wheel lock. They had kept it. Thankfully it was there when I went back today. The people are nice and mean well, but mine was not an acceptable experience.
Respuesta de Beasley Tire empresa4 Oct 2025
We're grateful for your feedback, Bradley. It's our goal to ensure every guest feels satisfied with their experience, and we regret that your time with us didn't align with these standards. Your insights regarding the alignment attempts and wheel lock are important, and we recognize the impact of these concerns. For us to address this more thoroughly, please provide your contact information and availability at [email protected]. Thanks for bringing these matters to our attention.
