Sandra B.
26 May 2026
The clinical staff was great always amazing and sweet! Now the Front desk in the emergency needs better customer service skills, we were calling to schedule a procedure and were transferred to the front desk of the emergency area that someone should help us there. Miss Victoria was the person who answered saying “if this is not an emergency why are you calling my line!” Immediately hung up didn’t give us a chance to further explain or be transferred to the correct line if that was the case which shocked us. Thankfully after another try we got someone else probably from a different department to kindly help us. I feel there was lack of empathy and patience for someone who’s working in a medical emergency department. Other than that the rest of the staff was great.
Thank you, Sandra, for your kind words about our clinical staff — we truly appreciate it. We’re very sorry to hear about your experience with the emergency front desk, as this is not the level of service we strive to provide. Your feedback is important to us, and we will address this internally. Thank you again for bringing this to our attention.