fair pricing 11 honest mechanic 4 honest staff 3 check engine light repair 2 battery replacement 2 truck repair 2 no upsell 2 dealership alternative 2 responsive 2 leak 2
Auto engine diagnosticBrake service & repairBrakesElectrical repairOil changeSteering & suspension repair
Onsite services Wheelchair accessible entrance Wheelchair accessible parking Oil change Pay credit card Pay debit card Pay mobile nfc
Kim Evans Local Guide
28 Dec 2021
My first time here. Bill was great. My check engine light came on a few days before Christmas. Bill was very busy and booked but he still helped me with my car even though I didn't have an appointment. He gave me a quick diagnosis and referred me to another trusted mechanic!
Kim Hinojosa Local Guide
1 Oct 2021
Bill is a very honest car repair man. He has kept our 3 vehicles running well and let’s me know about issues to look out for. He has very fair pricing. He is better than any dealership mechanic out there.
Laurie Hogarth
19 Jan 2020
Bill went above and beyond on a Friday at 4:55pm when my battery was dead and I had received a “jump” at work. My car was on but knew I would need to go somewhere for a new battery. I was desperate and called on a last minute referral. He easily could have said sorry as he was closing shop, but instead, he waited the 30minutes for me to get to his shop, and gladly got me squared away with a new battery. This was 6 yrs ago, and he has my business for all my car needs since. Honest and timely. I would never trust another with my Lexus again.
Kyle Sampson
17 Jan 2020
Bill has always handled our vehicles as if they were his own. Took a 3 year old F150 for him to take a look at. He ran several diagnostic test (including an overnight pressure test) and recommended I take it to Ford for warranty work. With his guidance I was able to work with the service adviser and have the vehicle repaired at no cost (Bill wouldn't even take payment for the test). One of the MANY reasons I will keep taking vehicles back to him.
Jenny Pepper
17 Jan 2020
We have been going to Bill for all our car needs for quite a few years. I had a very long commute to work and prior to going to Bill I took my car for service to the Dealer. I knew when something wasn’t right. I don’t know much about cars and most of the time the dealer would simply blow me off. When I came to Bill he listened and not only each time resolved the problem he always treated me with respect. Each car every time has been taken care of the first time in. We’ve never had to go back because something was missed or not fixed properly. His prices are fair and his work is honest. I won’t go anywhere else!
Tim Hutchings
17 Jan 2020
We have taken our vehicles to Bill for many years and he has never let us down. Taken great care of our vehicles and for a reasonable price. I had a brake problem the Saturday before Christmas and the shop was only open for one day and he was already booked solid, but us being a former customer he worked me in an solved the problem. You don't find loyalty and customer service like that very often anymore. Can't say enough about the great service we have received over that past years. Thanks Bill!
donnie S
17 Jan 2020
Bill and his crew have done a great job in repairing our Ford F-150 Pickup (two) as well as a Honda Pilot. When he replaces parts, he will show the old to you if you choose and, if defective, replace at our charge. My batteries for my vehicles will be replaced by Bill’s company. If work is needed beyond their skill set, like complex electrical issues, he will provide references of people that can do needed work effectively. I will continue using his services. He and his staff are friendly, appear knowledgeable, and has my business!
Jennifer Corfman
16 Jan 2020
Bill has worked on my aging vehicle multiple times and always great service! One time I brought my vehicle back in for a belt making noise and expected to pay, but he said nope I replaced that for you 1.5 years ago and it shouldn’t be bad yet - replaced at no cost. Another time my check engine light came on and turns out it was because a hose came loose...he clamped it back on and didn’t charge me. All repairs have been done within one day! I really appreciate not having to stress about car repairs when needed!
Melissa Simmons
16 Jan 2020
Bill English was very helpful in providing information about my 2018 Tahoe's A/C issue when I thought it needed more Freon. He was honest upfront that he didn't have the ability to add the new kind of Freon so he referred me to another shop to have that done which we did. The Freon didn't last long and it turned out there was a leak. I immediately called Bill and got an appointment to have him and his staff fix it. There were some other smaller issues in general that we had done as well and Bill and his staff fixed them all. He comes highly recommended and I completely agree! Super nice guy and great service! We will definitely be using him for all our auto repairs from now on!
Juan Morales Local Guide
26 Sep 2019
Would not use Bill English again. He had my car for 3 weeks and never fixed it. He kept saying that the check engine light was not coming back on. He never looked at the car period. This shop is very disorganized, and I would not recommend to anyone. They seem to be to busy to take your money. When I showed up to pick up my car the owner Bill English was not there, spoke to his mechanic, and sure enough confirmed that they never even bother looking at the car. Bad business, again would not recommend, unless you have time to waist.
Mr Morales<br>I am a big boy and I will take my lumps when I deserve them. I definitely screwed up on this job. And it was my fault. However, I am going to set the facts straight. You showed up at our shop unannounced (we work by appointment) on one of our busiest days and I was extremely busy. You had a check engine light on. A lot of times, customers come in and want us to check a code for them. We see what it is, and discuss how and when we need to approach the problem. I hooked up to your car to see what it was, but like a bonehead, I erased the code by accident and didn't save it. I told you that we would not be able to get to your car for a few days, but that I would drive it and see if I could get the code to come back on. You were ok with this and told me there was no rush. We did drive it, but it never came back on for us. In all honesty, I do not have time to drive a vehicle for 30-50 miles that it sometime takes to get a code to come back on. But we did drive it several times, and the code did not come on. This means we have nothing to go buy. I should have done a better job in communicating this with you. I am guilty of this. But we did drive the car, and we did look for codes. Never got one. So we couldn't fix the problem. I should have called you after a week and had you come get the car and drive it until the code came back. Then we could have fixed it. But I hate not getting something fixed so we kept it hoping the light would come on. Again, my fault. But why did you not call me to ask about it ????<br>The day you came to get the car, i was out picking up parts. Otherwise I am always at my shop. The mechanic you talked to is not the guy who was working on it - so he actually knew nothing about what was going on with the car. It is not like him to tell someone about their car when he did not work on it. All of my mechanics deny that they told you that we did not work on your car. Second, we are a very organized shop. We put our more work out of this small shop than most 10 bay shops do. We pride ourselves on that. No shop in this area is more organized than ours. We operate a good business and I value our customers time. This is why we won the 2016 Living Magazine Shop of the year in Fort Bend County. In your case, I dropped the ball and am sorry for this . In most cases, if we get a car in here by appointment by 8: 30 am, that car will go out by the end of the day. That is how we do business. Fair, honest, and fast. We are not perfect. Sometimes we make a mistake. In this case, the buck stops with me. I am guilty of trying to get this vehicle fixed at the expense of keeping it to long. I am sorry for this.
